Stakeholder Communication: Software Projects & Stakeholder Communication

Beginner
  • 13 Videos | 42m 56s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
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Stakeholders play a crucial role in software development projects, but understanding who stakeholders are, what their roles and interests are, and communicating effectively with stakeholders can be challenging. Key concepts covered in this 13-video course include the importance and elements of communication in software projects; learning how to define and identify stakeholders; and learning how to describe different types of stakeholders for software projects. First, learners observe how to specify types of stakeholders involved in a project, including their rights, responsibilities, ethical, and oversight obligations; learn how to gain access to stakeholders and its importance; and begin to understand challenges associated with stakeholder communication and how to overcome them. Next, learn to identify how Agile projects affect stakeholder communication; learn concepts of stakeholder engagement, how it is displacing stakeholder communication, and how to plan for engagement; and learn how to improve communication through active listening, and how customer feedback can be constructively obtained. Finally, learn different strategies for working with stakeholders to improve their participation; and examine best practices used to improve stakeholder communication.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    identify the importance and elements of communication in software projects
    explain how to define and identify stakeholders
    describe the different types of stakeholders for software projects
    specify types of stakeholders involved in a project including their rights, responsibilities, ethical, and oversight obligations
    recognize how to gain access to stakeholders and the importance of doing so
    understand challenges associated with stakeholder communication and how to overcome them
  • identify how Agile projects affect stakeholder communication
    specify the concept of stakeholder engagement, how it's displacing stakeholder communication, and how to plan for engagement
    identify how communication can be improved through active listening and how customer feedback can be constructively obtained
    specify different strategies for working with stakeholders to improve their participation
    explain various best practices that can be used to improve stakeholder communication
    summarize the key concepts covered in this course

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    1m 3s
    UP NEXT
  • Playable
    2. 
    The Importance of Communication
    3m 47s
  • Locked
    3. 
    Identifying Stakeholders
    3m 34s
  • Locked
    4. 
    Stakeholder Roles
    2m 57s
  • Locked
    5. 
    Stakeholder Rights and Responsibilities
    4m 26s
  • Locked
    6. 
    Accessing Stakeholders
    4m 22s
  • Locked
    7. 
    Stakeholder Challenges
    3m 5s
  • Locked
    8. 
    Agile and Stakeholder Communication
    3m 50s
  • Locked
    9. 
    Stakeholder Communication Planning
    4m 36s
  • Locked
    10. 
    Active Listening and Customer Feedback
    3m 25s
  • Locked
    11. 
    Strategies for Working Together
    2m 55s
  • Locked
    12. 
    Stakeholder Communication Best Practices
    4m 3s
  • Locked
    13. 
    Course Summary
    52s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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