Stakeholder Communication: Software Projects & Stakeholder Communication

Beginner
  • 13 videos | 42m 56s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
Rating 4.5 of 407 users Rating 4.5 of 407 users (407)
Stakeholders play a crucial role in software development projects, but understanding who stakeholders are, what their roles and interests are, and communicating effectively with stakeholders can be challenging. Key concepts covered in this 13-video course include the importance and elements of communication in software projects; learning how to define and identify stakeholders; and learning how to describe different types of stakeholders for software projects. First, learners observe how to specify types of stakeholders involved in a project, including their rights, responsibilities, ethical, and oversight obligations; learn how to gain access to stakeholders and its importance; and begin to understand challenges associated with stakeholder communication and how to overcome them. Next, learn to identify how Agile projects affect stakeholder communication; learn concepts of stakeholder engagement, how it is displacing stakeholder communication, and how to plan for engagement; and learn how to improve communication through active listening, and how customer feedback can be constructively obtained. Finally, learn different strategies for working with stakeholders to improve their participation; and examine best practices used to improve stakeholder communication.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Identify the importance and elements of communication in software projects
    Explain how to define and identify stakeholders
    Describe the different types of stakeholders for software projects
    Specify types of stakeholders involved in a project including their rights, responsibilities, ethical, and oversight obligations
    Recognize how to gain access to stakeholders and the importance of doing so
    Understand challenges associated with stakeholder communication and how to overcome them
  • Identify how agile projects affect stakeholder communication
    Specify the concept of stakeholder engagement, how it's displacing stakeholder communication, and how to plan for engagement
    Identify how communication can be improved through active listening and how customer feedback can be constructively obtained
    Specify different strategies for working with stakeholders to improve their participation
    Explain various best practices that can be used to improve stakeholder communication
    Summarize the key concepts covered in this course

IN THIS COURSE

  • 1m 3s
  • 3m 47s
    In this video, you will learn how to identify the importance and elements of communication in software projects. FREE ACCESS
  • Locked
    3.  Identifying Stakeholders
    3m 34s
    After completing this video, you will be able to explain how to define and identify stakeholders. FREE ACCESS
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    4.  Stakeholder Roles
    2m 57s
    After completing this video, you will be able to describe the different types of stakeholders for software projects. FREE ACCESS
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    5.  Stakeholder Rights and Responsibilities
    4m 26s
    After completing this video, you will be able to specify types of stakeholders involved in a project, including their rights, responsibilities, ethical obligations, and oversight obligations. FREE ACCESS
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    6.  Accessing Stakeholders
    4m 22s
    Upon completion of this video, you will be able to recognize how to gain access to stakeholders and the importance of doing so. FREE ACCESS
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    7.  Stakeholder Challenges
    3m 5s
    After completing this video, you will be able to understand challenges associated with stakeholder communication and how to overcome them. FREE ACCESS
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    8.  Agile and Stakeholder Communication
    3m 50s
    In this video, you will learn how Agile projects affect stakeholder communication. FREE ACCESS
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    9.  Stakeholder Communication Planning
    4m 36s
    After completing this video, you will be able to specify the concept of stakeholder engagement, how it is displacing stakeholder communication, and how to plan for engagement. FREE ACCESS
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    10.  Active Listening and Customer Feedback
    3m 25s
    In this video, you will learn how to improve communication through active listening and how to constructively obtain customer feedback. FREE ACCESS
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    11.  Strategies for Working Together
    2m 55s
    Upon completion of this video, you will be able to specify different strategies for working with stakeholders to improve their participation. FREE ACCESS
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    12.  Stakeholder Communication Best Practices
    4m 3s
    After completing this video, you will be able to explain various best practices that can be used to improve stakeholder communication. FREE ACCESS
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    13.  Course Summary
    52s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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