The Service Value Chain and General Management Practices

ITIL®    |    Everyone
  • 17 videos | 1h 1m 44s
  • Includes Assessment
  • Earns a Badge
The service value chain (SVC) includes a number of activities intended to get from demand to value. In this course, you'll explore the SVC, beginning with an overview of its various activities. Then you'll learn about the SVC activities design and transition, obtain and build, and deliver and support. Then you'll discover the general management practices that have been adapted for service management, beginning with continual improvement and information security and relationship management. Finally, you'll learn about supplier management and supplier management activities. This course was originally created by Global Knowledge (GK).

WHAT YOU WILL LEARN

  • describe the service value chain (SVC) and its various activities
    discuss the service value chain (SVC) activity, plan
    describe the service value chain (SVC) activity, improve
    discuss the service value chain (SVC) activity, engage
    describe the service value chain (SVC) activity, design and transition
    discuss the service value chain (SVC) activity, obtain and build
    describe the service value chain (SVC) activity, deliver and support
    define what practices are and name the three types of SVS practices
    describe the purpose of the two coloring schemes used to signify the 34 ITIL practices
  • discuss the general management practice of continual improvement
    describe key activities of continual improvement
    discuss the general management practice of continual improvement and how it contributes to different value chain activities
    describe the general management practice of information security and its role
    discuss the general management practice of relationship management and its role
    describe the general management practice of relationship management using a real-world example
    discuss the general management practice of supplier management and its role
    describe the various activities of supplier management

IN THIS COURSE

  • 7m 16s
  • 3m 32s
    During this video, you will learn how to discuss the service value chain (SVC) activity, planning. FREE ACCESS
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    3.  SVC: Improve
    3m 1s
    Find out how to describe the service value chain (SVC) activity and improve. FREE ACCESS
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    4.  SVC: Engage
    4m 7s
    Learn how to discuss the service value chain (SVC) activity, and engage. FREE ACCESS
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    5.  SVC: Design and Transition
    2m 25s
    In this video, you will learn how to describe the service value chain (SVC) activities, design and transition. FREE ACCESS
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    6.  SVC: Obtain and Build
    2m 54s
    During this video, you will learn how to discuss the service value chain (SVC) activity, obtain, and build. FREE ACCESS
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    7.  SVC: Deliver and Support
    1m 56s
    In this video, discover the service value chain (SVC) activities of delivery and support. FREE ACCESS
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    8.  Defining Practices
    1m 29s
    Discover how to define what practices are and name the three types of SVS practices. FREE ACCESS
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    9.  Identifying Practices
    40s
    In this video, you will discover the purpose of the two coloring schemes used to signify the 34 ITIL practices. FREE ACCESS
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    10.  Continual Improvement
    3m 26s
    After completing this video, you will be able to discuss the general management practice of continuous improvement. FREE ACCESS
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    11.  Key Activities of Continual Improvement
    6m 14s
    In this video, find out how to describe key activities for continual improvement. FREE ACCESS
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    12.  How Continual Improvement Contributes to Value Chain Activities
    3m 53s
    Upon completion of this video, you will be able to discuss the general management practice of continual improvement and how it contributes to different value chain activities. FREE ACCESS
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    13.  The Role of Information Security
    7m 6s
    During this video, you will learn how to describe the general management practice of information security and its role in an organization. FREE ACCESS
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    14.  The Role of Relationship Management
    3m 10s
    Find out how to discuss the general management practice of relationship management and its role. FREE ACCESS
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    15.  Understanding Relationship Management
    5m 7s
    Learn how to describe the general management practice of relationship management using a real-world example. FREE ACCESS
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    16.  Supplier Management
    1m 11s
    In this video, you will learn how to discuss the general management practice of supplier management and its role. FREE ACCESS
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    17.  Supplier Management Activities
    4m 17s
    During this video, you will learn how to describe the various activities of supplier management. FREE ACCESS

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