The Service Value Chain and General Management Practices
- 17 Videos | 1h 1m 44s
- Includes Assessment
- Earns a Badge
The service value chain (SVC) includes a number of activities intended to get from demand to value. In this course, you'll explore the SVC, beginning with an overview of its various activities. Then you'll learn about the SVC activities design and transition, obtain and build, and deliver and support. Then you'll discover the general management practices that have been adapted for service management, beginning with continual improvement and information security and relationship management. Finally, you'll learn about supplier management and supplier management activities. This course was originally created by Global Knowledge (GK).
WHAT YOU WILL LEARN
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describe the service value chain (SVC) and its various activitiesdiscuss the service value chain (SVC) activity, plandescribe the service value chain (SVC) activity, improvediscuss the service value chain (SVC) activity, engagedescribe the service value chain (SVC) activity, design and transitiondiscuss the service value chain (SVC) activity, obtain and builddescribe the service value chain (SVC) activity, deliver and supportdefine what practices are and name the three types of SVS practicesdescribe the purpose of the two coloring schemes used to signify the 34 ITIL practices
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discuss the general management practice of continual improvementdescribe key activities of continual improvementdiscuss the general management practice of continual improvement and how it contributes to different value chain activitiesdescribe the general management practice of information security and its rolediscuss the general management practice of relationship management and its roledescribe the general management practice of relationship management using a real-world examplediscuss the general management practice of supplier management and its roledescribe the various activities of supplier management
IN THIS COURSE
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1.The Service Value Chain (SVC)7m 16sUP NEXT
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2.SVC: Plan3m 32s
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3.SVC: Improve3m 1s
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4.SVC: Engage4m 7s
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5.SVC: Design and Transition2m 25s
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6.SVC: Obtain and Build2m 54s
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7.SVC: Deliver and Support1m 56s
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8.Defining Practices1m 29s
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9.Identifying Practices40s
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10.Continual Improvement3m 26s
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11.Key Activities of Continual Improvement6m 14s
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12.How Continual Improvement Contributes to Value Chain Activities3m 53s
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13.The Role of Information Security7m 6s
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14.The Role of Relationship Management3m 10s
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15.Understanding Relationship Management5m 7s
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16.Supplier Management1m 11s
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17.Supplier Management Activities4m 17s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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