The Service Value Chain and General Management Practices

  • 17 Videos | 1h 1m 44s
  • Includes Assessment
  • Earns a Badge
The service value chain (SVC) includes a number of activities intended to get from demand to value. In this course, you'll explore the SVC, beginning with an overview of its various activities. Then you'll learn about the SVC activities design and transition, obtain and build, and deliver and support. Then you'll discover the general management practices that have been adapted for service management, beginning with continual improvement and information security and relationship management. Finally, you'll learn about supplier management and supplier management activities. This course was originally created by Global Knowledge (GK). 

WHAT YOU WILL LEARN

  • describe the service value chain (SVC) and its various activities
    discuss the service value chain (SVC) activity, plan
    describe the service value chain (SVC) activity, improve
    discuss the service value chain (SVC) activity, engage
    describe the service value chain (SVC) activity, design and transition
    discuss the service value chain (SVC) activity, obtain and build
    describe the service value chain (SVC) activity, deliver and support
    define what practices are and name the three types of SVS practices
    describe the purpose of the two coloring schemes used to signify the 34 ITIL practices
  • discuss the general management practice of continual improvement
    describe key activities of continual improvement
    discuss the general management practice of continual improvement and how it contributes to different value chain activities
    describe the general management practice of information security and its role
    discuss the general management practice of relationship management and its role
    describe the general management practice of relationship management using a real-world example
    discuss the general management practice of supplier management and its role
    describe the various activities of supplier management

IN THIS COURSE

  • Playable
    1. 
    The Service Value Chain (SVC)
    7m 16s
    UP NEXT
  • Playable
    2. 
    SVC: Plan
    3m 32s
  • Locked
    3. 
    SVC: Improve
    3m 1s
  • Locked
    4. 
    SVC: Engage
    4m 7s
  • Locked
    5. 
    SVC: Design and Transition
    2m 25s
  • Locked
    6. 
    SVC: Obtain and Build
    2m 54s
  • Locked
    7. 
    SVC: Deliver and Support
    1m 56s
  • Locked
    8. 
    Defining Practices
    1m 29s
  • Locked
    9. 
    Identifying Practices
    40s
  • Locked
    10. 
    Continual Improvement
    3m 26s
  • Locked
    11. 
    Key Activities of Continual Improvement
    6m 14s
  • Locked
    12. 
    How Continual Improvement Contributes to Value Chain Activities
    3m 53s
  • Locked
    13. 
    The Role of Information Security
    7m 6s
  • Locked
    14. 
    The Role of Relationship Management
    3m 10s
  • Locked
    15. 
    Understanding Relationship Management
    5m 7s
  • Locked
    16. 
    Supplier Management
    1m 11s
  • Locked
    17. 
    Supplier Management Activities
    4m 17s

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