Turning Objection into Opportunity during a Sales Call

  • 7 Videos | 23m 58s
  • Includes Assessment
  • Earns a Badge
Likes 663 Likes 663
In a sales environment where customers are well informed, deeply networked, and technically savvy, sales professionals need to arrive fully prepared to deal with educated buyers and any challenges they present. To address the challenges of this new breed of customer, your sales methods need to welcome questions, objections, and resistance factors, see them for what they are – opportunities – and be prepared with the selling skills to capitalize on them. This course is designed to give you the selling essentials you need to prepare for objections that may occur during your sales calls. You'll cover using techniques for handling questions, objections, and resistance.

WHAT YOU WILL LEARN

  • recognize how to respond to psychological reasons behind a customer’s resistance
    distinguish between questions, objections, and resistance
    identify tips for responding to objections with empathy and understanding
  • identify effective listening and questioning methods to manage customer objections
    identify strategies for handling price-based objections
    identify techniques for keeping the sales process moving forward despite objections

IN THIS COURSE

  • Playable
    1. 
    Turning Objection into Opportunity during a Sales Call
    43s
    UP NEXT
  • Playable
    2. 
    Understand Resistance: Get in Your Customer’s Head
    3m 28s
  • Locked
    3. 
    Not All Objections Are Created Equal
    3m 24s
  • Locked
    4. 
    Handle Objections with a Big Dose of Understanding
    3m 4s
  • Locked
    5. 
    Handle Objections through Listening and Questioning
    3m 20s
  • Locked
    6. 
    Handling Objections When It's All about Price
    3m 6s
  • Locked
    7. 
    Overcome Objections and Keep the Momentum Going
    3m 54s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

Likes 1040 Likes 1040  
Likes 29 Likes 29  
Likes 2 Likes 2  

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Likes 372 Likes 372  
Likes 1142 Likes 1142  
Likes 552 Likes 552