Turning Objection into Opportunity during a Sales Call

  • 7 Videos | 21m 19s
  • Includes Assessment
  • Earns a Badge
Likes 429
In a sales environment where customers are well informed, deeply networked, and technically savvy, sales professionals need to arrive fully prepared to deal with educated buyers and any challenges they present. To address the challenges of this new breed of customer, your sales methods need to welcome questions, objections, and resistance factors, see them for what they are – opportunities – and be prepared with the selling skills to capitalize on them. This course is designed to give you the selling essentials you need to prepare for objections that may occur during your sales calls. You'll cover using techniques for handling questions, objections, and resistance.

WHAT YOU WILL LEARN

  • recognize how to respond to psychological reasons behind a customer’s resistance
    distinguish between questions, objections, and resistance
    identify tips for responding to objections with empathy and understanding
  • identify effective listening and questioning methods to manage customer objections
    identify strategies for handling price-based objections
    identify techniques for keeping the sales process moving forward despite objections

IN THIS COURSE

  • Playable
    1. 
    Turning Objection into Opportunity during a Sales Call
    46s
    UP NEXT
  • Playable
    2. 
    Understand Resistance: Get in Your Customer’s Head
    3m 31s
  • Locked
    3. 
    Not All Objections Are Created Equal
    3m 27s
  • Locked
    4. 
    Handle Objections with a Big Dose of Understanding
    3m 7s
  • Locked
    5. 
    Handle Objections through Listening and Questioning
    3m 22s
  • Locked
    6. 
    Handling Objections When It's All about Price
    3m 9s
  • Locked
    7. 
    Overcome Objections and Keep the Momentum Going
    3m 57s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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