Using Active Listening in Workplace Situations
8 Videos | 32m 57s - Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Active listening skills are used by professionals in a wide range of occupations and industries to enhance their work. By being receptive and open to others, they’re able to elicit and understand other people’s thoughts, needs, or emotions, and then steer the conversation in an appropriate manner to a successful conclusion. In this course, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener. You’ll also discover techniques for dealing with emotionally-charged situations, and explore how to use listening skills to your benefit during common workplace situations such as sales pitches and negotiations.
WHAT YOU WILL LEARN
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recognize skills that demonstrate attentive listening
identify skills that draw out thoughts and emotions
determine if the skills for ensuring accuracy in listening were appropriately applied in a scenario
use methods for engaging evasive speakers -
identify best practices for handling emotion
apply active listening best practices to sales and negotiations in a scenario
reflect on what you've learned
IN THIS COURSE
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1.Using Active Listening in Workplace Situations37sUP NEXT
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2.Demonstrating that You're Listening4m 7s
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3.Drawing Out Thoughts and Emotions3m 27s
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4.Ensuring Understanding3m 33s
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5.Dealing with Evasive Speakers3m 52s
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6.Handling Emotionally Charged Conversations4m 1s
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7.Listening in Negotiations and Sales3m 31s
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8.Leveraging Listening Skills in the Workplace: Let's Review51s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
