Using Active Listening in Workplace Situations

Intermediate, everyone
  • 8 videos | 23m 57s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Active listening skills are used by professionals in a wide range of occupations and industries to enhance their work. By being receptive and open to others, they're able to elicit and understand other people's thoughts, needs, or emotions, and then steer the conversation in an appropriate manner to a successful conclusion. In this course, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener. You'll also discover techniques for dealing with emotionally-charged situations, and explore how to use listening skills to your benefit during common workplace situations such as sales pitches and negotiations.


  • Recognize skills that demonstrate attentive listening
    Identify skills that draw out thoughts and emotions
    Determine if the skills for ensuring accuracy in listening were appropriately applied in a scenario
    Use methods for engaging evasive speakers
  • Identify best practices for handling emotion
    Apply active listening best practices to sales and negotiations in a scenario
    Reflect on what you've learned


  • 37s
    In this course, you'll learn how to draw out a speaker's thoughts and emotions to guide conversations toward positive outcomes. You'll also learn how to handle emotionally charged conversations, and how to use active listening to steer negotiations or sales conversations to your benefit. FREE ACCESS
  • 4m 7s
    During this video, you will learn how to demonstrate that you're listening attentively. You will also discover strategies for using active listening skills to bridge the emotional distance between you and the speaker. FREE ACCESS
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    3.  Drawing Out Thoughts and Emotions
    3m 27s
    Active listening is a powerful communication skill. In this video, you will learn how to use four active listening skills to help someone express themselves fully and find areas of agreement. FREE ACCESS
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    4.  Ensuring Understanding
    3m 33s
    As a listener, you can ensure proper understanding and lay the foundation for future persuasion or conflict resolution. In this video, you will learn strategies for active listening. FREE ACCESS
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    5.  Dealing with Evasive Speakers
    3m 52s
    Not everyone comes out and says what they mean, at least not easily. In this video, you'll learn how to deal with evasive speakers. FREE ACCESS
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    6.  Handling Emotionally Charged Conversations
    4m 1s
    In this video, you will learn how to handle emotionally charged conversations. You will also discover the active listening skills that can turn confrontation into constructive communication. FREE ACCESS
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    7.  Listening in Negotiations and Sales
    3m 31s
    When preparing for a negotiation or sales conversation, the novice focuses on what they want to say, the expert focuses on what they want to hear. By adapting active listening skills to negotiations and sales you'll have more control and influence over the conversation. FREE ACCESS
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    8.  Leveraging Listening Skills in the Workplace: Let's Review
    In this video, you will learn how to reflect on what you have learned. FREE ACCESS


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