Using Active Listening in Workplace Situations

Intermediate
  • 8 Videos | 32m 57s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Active listening skills are used by professionals in a wide range of occupations and industries to enhance their work. By being receptive and open to others, they’re able to elicit and understand other people’s thoughts, needs, or emotions, and then steer the conversation in an appropriate manner to a successful conclusion. In this course, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener. You’ll also discover techniques for dealing with emotionally-charged situations, and explore how to use listening skills to your benefit during common workplace situations such as sales pitches and negotiations.

WHAT YOU WILL LEARN

  • recognize skills that demonstrate attentive listening
    identify skills that draw out thoughts and emotions
    determine if the skills for ensuring accuracy in listening were appropriately applied in a scenario
    use methods for engaging evasive speakers
  • identify best practices for handling emotion
    apply active listening best practices to sales and negotiations in a scenario
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Using Active Listening in Workplace Situations
    37s
    UP NEXT
  • Playable
    2. 
    Demonstrating that You're Listening
    4m 7s
  • Locked
    3. 
    Drawing Out Thoughts and Emotions
    3m 27s
  • Locked
    4. 
    Ensuring Understanding
    3m 33s
  • Locked
    5. 
    Dealing with Evasive Speakers
    3m 52s
  • Locked
    6. 
    Handling Emotionally Charged Conversations
    4m 1s
  • Locked
    7. 
    Listening in Negotiations and Sales
    3m 31s
  • Locked
    8. 
    Leveraging Listening Skills in the Workplace: Let's Review
    51s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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