Innovation Mindset Journey
- 18 Courses | 10h 2m 22s
- 4 Books | 2h 52m
In our ever-changing business world, the successful organization is the one that innovates successfully – survival depends on it. Innovation leadership plays a pivotal role by developing and supporting a culture that is open to a creative, innovative mindset. To lead innovation you need to first avoid the mistakes leaders make in innovation. Then you need to create a space for innovation—where debate and learning can foster creativity and people can join together to do the work that matters.
- 4 Courses | 3h 21m 53s
Leading a Customer-Centric Culture
Centric Culture - In business, the customer is all. A customer-centric culture is an imperative, but many leaders are unsure how to begin instilling one. Leaders of customer-centric cultures are committed to customers in every way. They identify unique wants and needs, understand customer processes, and exhibit worthy intentions. Every day, they put the customer first, and you should, too.
- 7 Courses | 3h 4m 10s
- 1 Book | 56m
Leading through Shared Vision
Vision starts with purpose. By modeling that vision and communicating it in a way that everyone can envision, leaders can inspire, energize, and engage others in way that goes beyond just getting the job done. A powerful vision, clearly articulated, motivates people to take action and drives business results.
- 2 Courses | 1h 8m 23s
- 1 Book | 1h 5m
The Collaborative Leader
In today's business world, working together is key to success. Managing teams successfully involves ensuring that team members can communicate with you and with one another and that they will collaborate effectively as a team. Collaborative leadership requires reciprocity, humility, and modeling collaboration for team members.
- 5 Courses | 2h 27m 56s
- 2 Books | 51m
In this course, you will learn about meeting the needs and expectations of today’s digital customers, including omnichannel and utilizing algorithm-savvy design. You’ll also learn about wayfinding: ways to shape and influence their customer journey, as well as methods to individualize their customer experience (CX) through methods like digital body language. Finally, you’ll learn about protecting and partnering in their data privacy and security.
In this course, you will learn about how omnichannel affects the CX, and in turn, how the CX drives omnichannel innovation. You will also learn about using data analysis and customer journey mapping to uncover customer expectations, and how these can be used to estimate Customer Lifetime Value (CLV) and to help tailor an agile approach to successful omnichannel design and investment. Finally, you’ll learn about the challenges to an omnichannel approach, such as data privacy and protection, and how to mitigate them.
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.Digital badges are yours to keep, forever.