Aspire Journeys

Inspiring Engagement and Resilience

  • 41 Courses | 18h 24m 13s
  • 5 Books | 3h 57m
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During challenging times, a manager must help their employees remain engaged, effective, and productive. Learn more about some of the skills required to keep everyone engaged and working together in these unprecedented times.

Pandemic preparedness is about more than just the pandemic itself. Learn about managing during a crisis, managing an employee’s fears and concerns, and how to prepare for a post-pandemic workplace.

  • 4 Courses | 1h 38m 34s
  • 1 Book | 6m

Pandemics are full of disruption and change, whether that includes updates to the workplace, acquiring new techniques, or completely changing the way we look at things. It's time to lead change and help others through these unprecedented times.

  • 6 Courses | 4h 1m 19s
  • 1 Book | 1h 20m

Everything around us is changing, so the need for a strong leader is more vital than ever. Learn how to engage your teams while leading them through these challenging times.

  • 5 Courses | 1h 43m 37s

Everyone knows that communication is vital within an organization - but during a pandemic, communication is crucial.   It's time to learn more about communication and giving feedback.

 

  • 8 Courses | 3h 24m 12s

Leading Collaboration is about encouraging the team to work together, both on-site and virtually. Explore strategies and guidelines for leading collaboration.

  • 5 Courses | 2h 54m 3s
  • 1 Book | 25m

Mindfulness, Accountability, and Resilience

We must be mindful of what's going on in the moment, stay accountable for the things we are responsible for, and be resilient enough to persevere through all the disruption around us. Learn more about mindfulness, accountability, and resilience to help you on your path to keeping everyone engaged during pandemic and crisis.

  • 6 Courses | 2h 6m 28s
  • 2 Books | 2h 6m

During a pandemic, empathy and emotional intelligence are more important than ever. A pandemic can touch every part of our lives, which can cause difficult times for everyone. We are all in this together, so try to see things from others' point of view and be kind to one another. Use empathy and emotional intelligence to help stay grounded during times of pandemic and crisis.

  • 7 Courses | 2h 36m

COURSES INCLUDED

Leading in the Post-pandemic Workplace
It’s safe to say that the world-wide COVID-19 pandemic has affected nearly every human life on the planet. It has wrought disruption, hardship, loss, grief, sickness, and death to a global population. And its effects will linger for years. In the aftermath of the worst of it, the world is struggling to create an evolving new normal. What that will look like for businesses and other organizations is yet to be determined, and indeed, will likely remain so for some time to come. As we emerge from quarantine and social distancing, and adapt to these changing circumstances, organizational leaders will have many new priorities and employee safety to consider. The workplace may never be the same. As a result, leaders must be ready to prepare and enable themselves and their teams to reestablish work routines. The time is now to think about how you can reconnect with and reengage your people, review and rewrite your policies, and redesign your workspaces. Materials in this course are based upon content provided in partnership with MIT Sloan Management Review.
4 videos | 29m available Badge
Managing in a Crisis
Effective business leadership is never more needed than during the difficult times of a company crisis. The way you handle tough conversations or deliver a difficult message can make or break the situation. It's essential to have crisis management strategies to improve outcomes. In this course, you’ll discover ways of managing in a crisis, including how to manage difficult conversations and crisis communications.
7 videos | 20m has Assessment available Badge Certification PMI PDU
Expert Insights on Managing a Crisis
The best crisis leaders understand not only what a true crisis is, but also how to prepare for it.  Discover how you and your organization can be more resilient in times of crisis.
6 videos | 17m available Badge
Expert Insights on Managing Fear
Fear can paralyze people. Fear of failure, change, and even success are all real challenges that people face. The good news is, you don’t have to let fear rule your life. You can take control of your situation.
10 videos | 31m available Badge
Leading Your Team through Change
Change is always happening. Effective team leadership means managing teams through the ongoing transition processes that facilitate change. Removing obstacles that can hinder the productive teamwork required to make these transition processes smooth is essential. In this course, you'll learn about types of resistance and obstacles to change and how to overcome them in a collaboration. You'll also learn about how to overcome barriers to introducing change at your organization. Finally, you'll learn effective approaches for communicating change when working on a team.
8 videos | 29m has Assessment available Badge Certification PMI PDU
Facilitating Sustainable Change
All organizations must go through some type of change in order to adapt to new market forces. Adapting to change, whether it involves new processes, strategies, or personnel, is never easy, but is a vital aspect of a company’s long-term success and resilience. In this course, you’ll learn about key outputs of a change initiative, such as success factors that improve an organization’s flexibility and make it more resilient. You’ll explore how to identify stakeholder groups needed when adapting to new processes, and the roles they play in changing operations. You’ll also learn how to evaluate the three keys to sustainable change: discomfort, vision and proper skill level.
7 videos | 26m has Assessment available Badge
Moving Forward with Change Planning
When adapting to change, effective planning is key. If planned and carried out properly, a change initiative can enhance an organization’s flexibility and resilience in the face of future disruptions. In this course, you’ll learn tools for adapting to new processes, such as change charters and guiding coalitions. You’ll discover how to interpret stakeholders’ influence and input and how they can help when changing your organization’s strategy. You’ll also learn best practices for creating codes of change that will enable to successfully adapt and become more resilient.
6 videos | 22m has Assessment available Badge
Making Change Stick
By facing change deployment challenges head on, you can help your organization successfully adapt to the change, increasing its flexibility and resilience. In this course, you’ll learn methods for adapting to change that involve effective ways of communicating the change to different groups. You’ll learn how make the process of changing more comfortable, so that your workforce can reinforce their skills and become more resilient. You’ll also explore training and performance management techniques you can use when your employees are adapting to new situations.
6 videos | 23m has Assessment available Badge
Expert Insights on Leading Change
Because human nature is to resist change, those in charge of leading the change have a tough mountain to climb. Only when people feel connected and commit to the change can everyone reach the summit successfully.
34 videos | 1h available Badge
Expert Insights on Managing Change
Change is inevitable, but leaders often face resistance when trying to implement it. A clear vision, a real need for something different, and a sense of purpose go a long way toward advancing change at the office.
20 videos | 1h available Badge
Establishing Effective Virtual Teams
Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment. In this course, you'll learn about teamwork and team leadership when working on a virtual team. You'll cover remote management and tactics for communication, assessment, and meetings for virtual teams.
8 videos | 30m has Assessment available Badge Certification PMI PDU
Facing Virtual Team Challenges
A virtual team can face the same difficulties as other teams, but remote teamwork also has unique challenges. In this course, you'll learn about tactics for managing teams that blend onsite and offsite members across time zones and geography. You'll be introduced to team leadership strategies for overcoming internal conflicts and handling collaboration and communication challenges. Finally, you'll learn how to evaluate and adapt your management style and approach to working on a team that is virtual.
7 videos | 26m has Assessment available Badge Certification PMI PDU
Building the Foundation for an Effective Team
The way in which teams are built is an important factor in determining a project’s success. Effective team management requires strong team leadership that clearly outlines your goals and standards of behavior. In this course, you'll learn about the five stages of team development and strategies for selecting high-performing team members most suited for collaboration. You'll also learn some foundations for managing teams successfully, including how to set team goals, assign roles to individuals working on a team, and define specific guidelines for how team members should behave to minimize conflict and optimize teamwork.
8 videos | 28m has Assessment available Badge Certification PMI PDU
Developing a Successful Team
Anyone who is responsible for managing teams will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary aspects of team leadership. In this course, you'll learn how to develop a team culture early on by establishing team member competencies and working to improve team dynamics. You'll also learn about methods used to encourage team participation and motivation and increase teamwork and commitment. Finally, you'll learn about the importance of assessing and improving team performance.
8 videos | 28m has Assessment available Badge Certification PMI PDU
Taking the Lead with Workplace Motivation and Engagement
The best leaders are masters in workplace motivation and engagement. In this course, you will learn the characteristics of motivation and engagement, as well as techniques for optimizing both. You will also learn techniques for motivating and engaging yourself and others, in both onsite and remote situations.
6 videos | 27m has Assessment available Badge
Listening Even When it's Difficult to Listen
Successful people are generally excellent listeners. They’re able to give others their full attention so that they can understand their needs and ask the right questions, even in difficult or stressful situations. They can also use their listening skills effectively to communicate their own goals and to build strong relationships with others. In this course, you'll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to actively listening. You’ll also learn how being receptive to what others are saying can go a long way to breaking down the barriers to clear communication.
8 videos | 31m has Assessment available Badge Certification PMI PDU
Trust Building through Effective Communication
Building  relationships with the people you want to  communicate with is key to making communication effective. And building trust is essential to forging meaningful working relationships. In this course, you'll explore the necessity of clearly presenting your information and intentions as the basis of  effective communication. You'll see how understanding your audience ensures that your message is delivered in such a way so to maximize its impact and how managing your emotions allows you to adapt to the emotional needs of others to build trust. Finally, you'll learn how verbal communication combines with body language and vocal tone to better convey your message effectively.
7 videos | 18m has Assessment available Badge Certification PMI PDU
How to Manage Difficult Conversations
For managers, difficult conversations can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. However, with the right preparation and mindset, you can make sure that you communicate difficult news with tact and diplomacy. In this course, you'll learn some basic guidelines about when and where to initiate difficult conversations, and useful steps for managing the associated stress. You'll learn how to prepare for a difficult conversation using a four-step process, so that you're confident and can make the conversation as constructive and diplomatic as possible. Finally, you'll learn how to demonstrate that you have the right mindset when communicating bad news to an employee.
7 videos | 27m has Assessment available Badge Certification PMI PDU
Expert Insights on Difficult Conversations
Sometimes you have to deal with a difficult conversation; sometimes you have to deal with a difficult person. Either way, knowing how to handle a potentially hurtful situation is better than going in blind.
21 videos | 52m available Badge
Being an Effective Manager When Times Are Tough
Most companies will eventually face tough times, and it's during these times that your role as a manager is vital. The employees you manage will depend on your leadership to help see them through, and shying away from tough conversations may only make the situation worse. In this course, you'll learn specific strategies for weathering difficult times, including ways to reduce costs, how to hold difficult conversations with employees and secure their support, and what alternatives to consider before laying off staff. For when there's no other choice, you'll learn how best to plan and implement staff reductions, and how to deliver the difficult message. You'll also learn about opportunities you can use to strengthen your organization during difficult times.
8 videos | 19m has Assessment available Badge Certification PMI PDU
Managing Motivation during Organizational Change
A key challenge for managers is motivating and engaging employees during times of organizational change. To survive and grow in volatile markets, organizations have to embrace change; they have to innovate and adapt. However, because change involves uncertainty, it's stressful, and it can impact employee motivation and productivity – just at a time when an organization needs everyone to pull together and give their best efforts. In this course, you'll learn change management techniques to help you recognize and manage employee stress, as well as your own stress, during periods of change. You'll also learn about common reactions to change, and strategies for managing change to enable you to engage, motivate, and support employees.
8 videos | 22m has Assessment available Badge Certification PMI PDU
Polishing Your Feedback Skills
The ability to give genuinely constructive feedback is vital in the workplace. If you’re a manager and are responsible for developing others, you’ll likely have to inform employees if their performance doesn’t meet the standard required. This is a delicate situation, and one that requires tact and preparation. But, if done effectively, providing feedback can not only improve performance, but also motivate people and strengthen relationships. In this course, you’ll learn how to plan a feedback session and how to give feedback in a positive manner. You’ll also learn techniques for handling bad reactions to feedback and your own nervousness, as well as how to give feedback to people at different organizational levels.
8 videos | 32m has Assessment available Badge Certification PMI PDU
Expert Insights on Giving Feedback
Think about the last time you received feedback. Did it motivate you? Did it make you better at your job? The type of feedback we receive and how that feedback is communicated affects whether we are high-performers or lackluster employees.
10 videos | 33m available Badge
Becoming a Successful Collaborator
When organizations are recruiting, one of the top skills they look for in a candidate is their ability to collaborate. Today’s hiring managers know that collaboration leads to improved problem-solving, increased productivity and promotes interconnected team members who share expertise and learn from one another. Defining collaboration is tricky because it means different things across industries, departments and roles. In this course you'll learn about the meaning of collaboration, the concept of teaming in collaboration, and best practices for being a good team member and for being a successful collaborator. You'll examine conflict management styles to determine which one is yours, and the impact on your team.
6 videos | 35m has Assessment available Badge Certification PMI PDU
Encouraging Team Communication and Collaboration
Managing teams successfully involves ensuring that team members can communicate with you and with one another and that they will collaborate effectively as a team. To achieve this, clear channels of communication are required for both on-site and virtual teams. In this course, you'll learn how to demonstrate team leadership by encouraging effective communication and overcoming communication problems. You'll explore strategies for encouraging team collaboration. Finally, you'll learn about tools and technologies that are commonly used for virtual teamwork and key considerations for establishing virtual communication guidelines.
8 videos | 21m has Assessment available Badge Certification PMI PDU
Exploring Virtual Collaboration
Goodbye e-mail and intranet portals; hello cloud-powered, integrated, collaborative platforms! Digital technology enables colleagues working on a team to connect and work together, no matter how remote their location. Quick, reliable communication enables and facilitates working together as people telecommute from home. In this course, you'll learn the benefits of virtual collaboration when working with others, best practices for its successful implementation, and how to choose the right collaboration technology. You'll also learn how to avoid common mistakes when rolling out virtual collaboration. And you’ll explore the key steps for leading and being a part of a virtual team.
7 videos | 34m has Assessment available Badge Certification PMI PDU
Cultivating Cross-functional Team Collaboration
Today's challenging business world demands that organizations move beyond traditional silos and toward broader, cross-functional collaboration. This means that organizations have to adeptly utilize skills and creative ideas from functions across the organization. And this requires effort and support from leadership. But in the end, it can maximize what an organization can accomplish. This course explores how to establish and cultivate true cross-functional team collaboration. In it, you'll learn about the characteristics and key benefits of effective cross-functional team collaboration. You'll also learn how to assess your team's cross-functional collaboration readiness using relevant software solutions. And you’ll explore how to overcome potential barriers to achieve true cross-functional collaboration throughout your organization.
7 videos | 33m has Assessment available Badge Certification PMI PDU
Expert Insights on Collaboration
We know collaboration is good for business, but what is good collaboration? It’s part honesty, humility, reciprocity, and understanding, but most of all, it’s everyone in an organization working together to make everyone else a winner.
28 videos | 1h available Badge
Keeping Your Coachee Committed and Accountable
Productive coaching is essential to the professional development. In this course, you’ll learn actions for gaining commitment from coachees, measuring their progress, and how to recognize when they're ready to move forward on their own.
6 videos | 26m has Assessment available Badge Certification PMI PDU
Expert Insights on Accountability
Accountability leads to incredible outcomes. Whether it’s individual accountability or accountability to others, living up to responsibilities results in performance and profits that soar.
10 videos | 28m available Badge
Becoming an Accountable Professional
Unless you're the sole owner and proprietor, everyone in a business answers to someone else. From the CEO to the temp in accounting, every employee has someone they're accountable to. But the judgment and approval of the boss isn't enough, by itself, to make a job rewarding. Everyone must also answer to an inner boss, a personal, internal voice that provides guidance on whether the job is done as well as you can do it. Accepting personal accountability means your setting demanding standards and committing to meeting them. Further, personal accountability is also key to successful business networking. It's a necessary part of building trust and relationships. In this course, you'll learn how to listen to your inner boss, focus on meeting your internal standards, and apply them to your work, your goals, and your future.
8 videos | 30m has Assessment available Badge Certification PMI PDU
Staying Balanced in a Shifting World
Achieving a healthy work/life balance gives you the chance to practice mindfulness and focus on what's important in all aspects of your life. Maintaining this work/life balance requires constant vigilance. This course focuses on techniques for managing stress and recognizing the behaviors like passivity, aggressiveness, and assertiveness, and how these affect your ability to find balance in life. Techniques that can be used to achieve and preserve balance are also discussed. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.
6 videos | 15m has Assessment available Badge Certification PMI PDU
Forging Ahead with Perseverance and Resilience
Business today is a complex undertaking. Accomplishing tasks an staying focused on achieving your goals requires grit and persistence. An adaptive mindset helps you focus through the distractions, information overload, demanding pace, and the accompanying stresses that can often pull you off task. In this course, you'll learn to develop personal resiliency, adaptability, and perseverance. You'll explore the resources and people it takes to sustain perseverance, and you'll discover actions to help you build a work-life balance, sharpen your focus, and foster the resilience perseverance to  face and overcome setbacks.
9 videos | 24m has Assessment available Badge Certification PMI PDU
Reaching Goals Using Perseverance and Resilience
Achieving goals requires grit, persistence and adaptability. Being resilient and able to get back up when you are knocked down helps you stay the course and thrive in an ever more competitive business environment. In this course, you'll explore realistic goal setting and how to recognize the challenges you'll face as you work to achieve them. You will also learn about the characteristics of an adaptive mindset and how to develop and nurture the personal persistence necessary for facing both day-to-day and uncommon obstacles that threaten to derail your efforts.
9 videos | 25m has Assessment available Badge Certification PMI PDU
Acting with Diplomacy and Tact
People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.
8 videos | 24m has Assessment available Badge
Navigating Challenging Situations with Diplomacy and Tact
You’ll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.
7 videos | 20m has Assessment available Badge
Navigating Your Own Emotions
In the workplace, emotions can often run high; sometimes, they can cause you to say or do things that you may later regret. But the only person responsible for your emotions is you; you own them. That’s why developing emotional intelligence is so crucial in protecting your professional reputation. In this course, you’ll learn how to manage your emotional IQ, or EQ, in order to handle difficult situations more effectively. You’ll explore the science behind emotion, self-management techniques, as well as methods for recovering from emotional hijackings. You'll also learn different strategies for building emotional intelligence, such as taking ownership of your emotions, becoming emotionally self-aware, and identifying emotions.
7 videos | 28m has Assessment available Badge Certification PMI PDU
Navigating Other People's Emotions
Organizational and interpersonal dynamics, along with high pressure situations, can sometimes cause others to behave unprofessionally. The way you react to their behavior can have a lasting effect on your future relationships. But, by building emotional intelligence, or emotional IQ, you can ensure that you’ll be able to understand and acknowledge other people’s emotions, and maintain strong relationships with them. In this course, you’ll learn how to recognize emotional awareness in, actively listen to, and empathize with others by developing emotional intelligence, also known as EQ. You’ll also discover how to apply organizational awareness and empathy to enhance your workplace relationships.
6 videos | 16m has Assessment available Badge Certification PMI PDU
Navigating the Workplace with Emotional Intelligence
Any organization, regardless of its size, industry or location, is made up of people – people who interact on a daily basis, and not always without incident. Developing emotional intelligence within the organization is a key factor in ensuring that these relationships run smoothly. This is especially true of leaders, who must provide an example of how to behave in group settings. In this course, you’ll learn how building emotional intelligence, or EQ, can improve team or group interactions. You’ll also explore the role of emotional IQ in workplace activities, conflict and stress management, as well as employee influence and engagement.
6 videos | 16m has Assessment available Badge Certification PMI PDU
Developing Emotional Intelligence
Developing emotional intelligence is a key to successful leadership. Leaders with a strong mixture of emotional awareness, self-management, and social skills are able to relate better to those around them. Emotionally intelligent leaders navigate relationships more effectively and are more likely to be successful in their personal and professional lives. This course provides an understanding of why emotionally  intelligent leadership is important. It also provides practical, positive techniques for promoting and improving emotional intelligence as a leader within your business environment.
6 videos | 30m has Assessment available Badge
Expert Insights on Leading with Emotional Intelligence
Emotional intelligence (EQ) touches every aspect of work, so leaders need to both have high EQ and develop EQ in those around them. Leading with EQ steers you through the social side of work, avoiding a potentially treacherous voyage.
14 videos | 34m available Badge
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