Aspire Journeys

Office Manager Journey

  • 29 Courses | 12h 10m 59s
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Office Managers can help the office run smoothly, by using their expertise to maintain office equipment and supplies, directing and supervising staff, and more. Learn more about the competencies and skills required by the Office Manager. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Office Manager within organizations.

Communication Skills

There's an art and science to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally.  Learn more about communication skills.

  • 6 Courses | 1h 47m 2s

Excel Basics

Learn about how to get started, and then delve into the data manipulation techniques with Excel 2019 for Windows.

  • 6 Courses | 4h 45m 56s

Organization & Details

If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This mean developing schedule management skills. The stress and potential for mistakes grows when you don't spend time organizing your time.  Learn more about being detail-oriented and increase your organizational skills.

  • 5 Courses | 1h 34m 40s

Problem Solving

Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution.  Learn more about problem solving.

  • 6 Courses | 1h 58m 46s

Teamwork & Collaboration

Managing teams successfully involves ensuring that team members can communicate with you and with one another and that they will collaborate effectively as a team.  Learn more about teamwork and collaboration.

  • 6 Courses | 2h 4m 35s

COURSES INCLUDED

The Art and Science of Communication
There is a science behind communication, including how we react neuro-physiologically to others – through verbal communication such as their words and tone, as well as the non-verbal communication of their actions and body language. There's also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. In this course, you’ll learn about the art and science of communication. You’ll explore techniques for connecting with your audience and building trust with them so that your communication intention is clear and understood. You’ll also learn the basic principles of assertive communication that is positive and not aggressive.
6 videos | 15m has Assessment available Badge Certification PMI PDU
Trust Building through Effective Communication
Building  relationships with the people you want to  communicate with is key to making communication effective. And building trust is essential to forging meaningful working relationships. In this course, you'll explore the necessity of clearly presenting your information and intentions as the basis of  effective communication. You'll see how understanding your audience ensures that your message is delivered in such a way so to maximize its impact and how managing your emotions allows you to adapt to the emotional needs of others to build trust. Finally, you'll learn how verbal communication combines with body language and vocal tone to better convey your message effectively.
7 videos | 18m has Assessment available Badge Certification PMI PDU
Choosing the Right Interpersonal Communication Method to Make Your Point
Do you ever feel that a lack of email productivity is frustrating the effectiveness of your written communication? Are poor verbal communication skills holding you back? Choosing the right communication method for the situation has a huge impact on how your message is received. This course explores the importance of choosing the right communication method to best convey your message. You'll learn how to select the proper methods for building trust, conveying your ideas, and targeting your method to your intended audience. The right communication method improves the odds of getting your point across and communicating effectively, leaving your audience informed, enlightened, and engaged.
8 videos | 21m has Assessment available Badge Certification PMI PDU
Become a Great Listener
Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information. This requires strong listening skills – a vital asset in any business environment. In this course, you'll work on sharpening your listening skills and getting yourself in the right receptive mindset for communicating. You'll learn how to recognize the behaviors that indicate receptivity, as well as to identify the different types of listener. You’ll also learn how to ask the right questions to ensure that you understand what is being communicated.
6 videos | 15m has Assessment available Badge Certification PMI PDU
Do We Have A Failure to Communicate?
Communicating effectively can be challenging when having difficult conversations. Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can effectively deal with tough conversations, communicate your message, and reach mutual understanding and agreement.
6 videos | 16m has Assessment available Badge Certification PMI PDU
Communicating with Confidence
Communicating with confidence is critical to your message being successfully received. Feeling confident in a high stakes situation is not always easy but with effort, confidence can be cultivated and improved. In this course, you'll learn about being an effective speaker. You'll discover ways to prepare, techniques to avoid being nervous and how to use your voice and body language to communicate with self-confidence.
7 videos | 19m has Assessment available Badge Certification PMI PDU