Aspire Journeys

Retail Sales Associate Journey

  • 68 Courses | 26h 6m 16s
  • 5 Books | 49m
  • 5 Audiobooks | 1h 23m 15s
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Retail Sales Associates are responsible for processing transactions (including payment and paperwork) for customers and checking store inventory, usually by using a cash register at a service counter. They can be found in many different industries and can help with repairs, providing rentals, or other services. Learn more about the skills and competencies required by Retail Sales Associates. This Journey is based on real-time market information from Lightcast and focuses on the role of the Retail Sales Associate within organizations.

Teamwork and Collaboration

Making a real, positive difference on a team is not necessarily about showing team leadership. Even if your role doesn’t involve managing teams, you can still make an important contribution by being a strong team member.  Learn more about teamwork and collaboration.

  • 4 Courses | 1h 33m 31s
  • 1 Book | 9m
  • 1 Audiobook | 11m 57s

Customer Service Skills

Customer service continues to become a strategic imperative for most organizations today. CSR Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude.  Learn more about Customer Service skills.

  • 5 Courses | 2h 27m 33s
  • 1 Book | 10m
  • 1 Audiobook | 20m 49s

Communication Skills

Effectively communicating with customers is essential to the success of any customer-oriented business. Adapting to the different communication styles and emotions of customers will help you build customer relationships through better customer conversations.  Learn more about communication skills.

  • 5 Courses | 1h 37m 37s
  • 1 Book | 11m
  • 1 Audiobook | 14m 25s

Managing Up & Across

Managing up can be a real challenge and requires an appreciation for management's perspective. Learn more about managing up and across.

  • 3 Courses | 57m 47s
  • 1 Book | 9m
  • 1 Audiobook | 16m 58s

Organization Skills & Time Management

No one can add an extra hour to the day to get more done. But anyone can make better use of the 24 hours you do have by becoming more effective at time management. All it takes is deciding to seize control of your own time, and then taking small steps in the right direction.  Learn more about organization skills and time management.

  • 5 Courses | 1h 34m 37s
  • 1 Book | 10m
  • 1 Audiobook | 19m 6s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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