Social Media

  • 6m
  • 6 questions
More than ever, people are using social media. They aren't just interacting with friends, but with businesses as well. Today, customers expect businesses to reach them on social media. As a result, social media not only gives businesses invaluable customer data, it provides an effective way to promote products and services to grow the business as well. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.

Topics covered

  • Effective Digital Community Management
  • Improving Marketing with Big Data
  • Managing Your Corporate Reputation Online
  • Reaching Customers Digitally
  • Social Media and Social Selling
  • Understanding Approaches to Social Media Communication