Crucial Conversations: Tools for Talking When Stakes Are High

  • 4h 17m 56s
  • Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
  • Recorded Books, Inc.
  • 2003

Crucial Conversations gives you the tools to handle life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes. You'll learn to:

  • Prepare for high-impact situations with a proven technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with the skills you learn in this book you'll never have to worry about the outcome of another crucial conversation again.

In this Audiobook

  • Chapter 1: What's a Crucial Conversation?
  • Chapter 2: Mastering Crucial Conversations—The Power of Dialogue
  • Chapter 3: Start with Heart—How to Stay Focused on What You Really Want
  • Chapter 4: Learn to Look—How to Notice When Safety Is at Risk
  • Chapter 5: Make It Safe—How to Make It Safe to Talk about Almost Anything
  • Chapter 6: Master My Stories—How to Stay in Dialogue When You're Angry, Scared, or Hurt
  • Chapter 7: STATE My Path—How to Speak Persuasively, Not Abrasively
  • Chapter 8: Explore Others' Paths—How to Listen When Others Blow Up or Clam Up
  • Chapter 9: Move to Action—How to Turn Crucial Conversations into Action and Results
  • Chapter 10: Putting It All Together—Tools for Preparing and Learning
  • Chapter 11: Yeah, But—Advice for Tough Cases
  • Chapter 12: Change Your Life—How to Turn Ideas into Habits
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