The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

  • 10h 17m 40s
  • Bill Price, David Jaffe
  • Brilliance Publishing
  • 2008
This audio edition offers a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.

YOU MIGHT ALSO LIKE

AUDIOBOOK The Frictionless Organization: Deliver Great Customer Experiences with Less Effort
AUDIOBOOK What Customers Hate: Fast and Scalable Growth by Eliminating the Things That Drive Away Business
BOOK Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

COURSE Rapport Building in Customer Service
Likes 1912 Likes 1912  
COURSE Communicating Effectively with Customers
Likes 2242 Likes 2242  
AUDIOBOOK Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition