Working with Difficult People

  • 3h 2m 46s
  • Kathleen Lundin, Michael S. Dobson, William Lundin
  • Brilliance Publishing
  • 2008

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches.

In this Audiobook

  • Chapter 1 How Difficult Are You?
  • Chapter 2 Stop, Look, and Listen
  • Chapter 3 Maximizing Your Power
  • Chapter 4 It's Not (Always) Personal—It's (Often) Business
  • Chapter 5 Planning Your Strategy
  • Chapter 6 Working with Difficult Superiors
  • Chapter 7 Working with Difficult Subordinates
  • Chapter 8 Corporate Culture and Difficult People
  • Chapter 9 Mean and Angry
  • Chapter 10 Suspicious
  • Chapter 11 Pessimistic
  • Chapter 12 Cynical
  • Chapter 13 Shy and Quiet
  • Chapter 14 Narcissistic
  • Chapter 15 Extremely Competitive
  • Chapter 16 Overcontrolling
  • Chapter 17 Overly Flattering
  • Chapter 18 Lessons: Handling All Kinds of Difficult People
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