Giving and Receiving Feedback

  • 5 Courses | 2h 43m 21s
  • 8 Books | 15h 18m
  • 7 Audiobooks | 11h 53m 9s
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Seasoned managers know how to give and receive both positive and negative feedback for performance improvement. Hone your technique.

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Polishing Your Feedback Skills

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COURSES INCLUDED

Polishing Your Feedback Skills
The ability to give genuinely constructive feedback is vital in the workplace. If you're a manager and are responsible for developing others, you'll likely have to inform employees if their performance doesn't meet the standard required. This is a delicate situation, and one that requires tact and preparation. But, if done effectively, providing feedback can not only improve performance, but also motivate people and strengthen relationships. In this course, you'll learn how to plan a feedback session and how to give feedback in a positive manner. You'll also learn techniques for handling bad reactions to feedback and your own nervousness, as well as how to give feedback to people at different organizational levels.
8 videos | 23m has Assessment available Badge Certification PMI PDU
Delivering Feedback That Encourages Growth
The process of giving and receiving feedback is inevitable and indispensable in a work environment. When feedback is effective, it can foster a growth mind set in the workforce and contribute to organizational success. In this course, you will learn how to plan a feedback session and give feedback in a constructive manner. You will also learn about some proven models to construct the feedback objectively and effectively. Techniques for handling less-than-ideal reactions to feedback and overcoming potential anxiety will also be discussed to support performance improvement, employee motivation, and workplace relationships.
7 videos | 26m has Assessment available Badge
Gaining a Positive Perspective on Feedback
Though it's invaluable, getting feedback can sometimes be a difficult process. Adopting a positive mindset can make all the difference. This course will teach you how receiving feedback differs from getting simple praise or criticism. You'll discover how listening to constructive feedback with a positive mindset can help you to manage your reactions and responses. You'll also learn how applying feedback can help your professional growth and self-development.
7 videos | 20m has Assessment available Badge Certification PMI PDU
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Everyone working on a team has particular strengths. To get teams to perform at their best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, you'll learn techniques for building and managing teams, including how to set effective team goals, identify roles, assess team members' competencies, and assign roles based on these competencies. You'll also learn how to give and receive feedback effectively to improve teamwork, so that it strengthens your team leadership and the collaboration between your team members.
8 videos | 22m has Assessment available Badge
Expert Insights on Giving and Receiving Feedback
Giving and receiving feedback is an essential management skill, which begins with recognizing that feedback is not criticism. To be effective, the right kind of feedback must be given—and received—in the right way and at the right time.
23 videos | 1h 10m available Badge
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BOOKS INCLUDED

Book

The Power of Positive Criticism
How to give and take criticism to get better results.
Book Duration 2h 25m Book Authors By Hendrie Weisinger, Ph.D.

Book

Confrontational Communication: Delivering Negative Feedback, Bad News, and Other Straight Talk
By taking the guesswork out of how to deliver constructive feedback and any bad news to employees, customers, teams, and co-workers, this credible guide offers a series of quick tips for communicating clearly, tactfully, and confidently in common problem situations.
Book Duration 1h 46m Book Authors By Dianna Booher

Book

Fixing Feedback
Presenting a smart, refreshing and practical guide to feedback in the workplace, this no-nonsense book shows you what exactly constitutes useful feedback, how to deliver it effectively, how to receive it gracefully and how to use it to strengthen yourself, your team and your business.
Book Duration 2h 55m Book Authors By Georgia Murch

Book

Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition
Making the feedback process easy to understand with a detailed six-step framework, this expert guide covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios.
Book Duration 1h Book Authors By Rick Maurer

Book

The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change
Delivering proven techniques and tools for motivating people and triggering improvement - swiftly and painlessly, this book rejuvenates the powerful but neglected art form of using criticism when crafted carefully and communicated skillfully.
Book Duration 4h Book Authors By Deb Bright

Book

Feedback that Works: How to Build and Deliver Your Message
This guidebook on delivering effective feedback shows you how to formulate, organize and communicate your message to help people learn and develop.
Book Duration 19m Book Authors By Sloan R. Weitzel

Book

The Art of Communicating at Work: Making Sure with Feedback
Never risk another misunderstanding! This easy-to-read, practical report will help you learn how to use verbal and non-verbal communication to take the ambiguity out of promises, agreements, schedules, policies and procedures.
Book Duration 14m Book Authors By Tony Alessandra

Book

The Power of Feedback: 35 Principles for Turning Feedback from Others into Personal and Professional Change
Presenting practical tools you can use to maximize the value of the feedback you receive, this book shows you how to determine which feedback instruments will work for you and how to make the best use of their results.
Book Duration 2h 39m Book Authors By Joseph R. Folkman
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AUDIOBOOKS INCLUDED

Audio Summary

The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change
The Truth Doesn’t Have to Hurt expertly guides you in giving and receiving criticism, including how to benefit from it and how to give useful criticism in return. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 21m 31s Audiobook Authors By Deb Bright

Audio Summary

Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Thanks for the Feedback offers practical advice on how to apply many different forms of feedback to your work and continuously improve your performance in a spirit of partnership and mutual learning. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 9m 27s Audiobook Authors By Douglas Stone, Sheila Heen

Audio Summary

Perfect Phrases for Performance Reviews: Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance
Perfect Phrases for Performance Reviews redefines the appraisal session as one part of an ongoing process of evaluative communication between employee and manager. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 18m 18s Audiobook Authors By Douglas Max, Robert Bacal

Audio Summary

2600 Phrases for Setting Effective Performance Goals: Ready-to-Use Phrases That Really Get Results
2600 Phrases for Setting Effective Performance Goals is a guide to help your employees achieve realistic performance goals, and set them on the path to become successful and accomplished contributors to the organization. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 21m 24s Audiobook Authors By Paul Falcone

Audio Summary

The Quick and Easy Performance Appraisal Phrase Book: 3,000+ Powerful Phrases for Successful Reviews, Appraisals and Evaluations
The Quick and Easy Performance Appraisal Phrase Book offers over 3000 ready-made dynamic phrases for managers to use during performance reviews. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 19m 23s Audiobook Authors By Patrick Alain

Audiobook

Thanks for the Feedback: The Science and Art of Receiving Feedback Well
This audio edition explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. Read by the authors.
Audiobook Duration 9h 48m 40s Audiobook Authors By Douglas Stone, Sheila Heen

Audiobook

Deb Bright on Learning to Love Criticism
In this AMACOM Edgewise podcast, author Deb Bright talks about criticism's bad reputation and the stigma that is attached to it in the workplace.
Audiobook Duration 34m 26s Audiobook Authors By Deb Bright
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