Aspire Journeys

Customer Experience Manager Journey

  • 174 Courses | 71h 32m 20s
  • 6 Books | 1h 2m
  • 6 Audiobooks | 1h 57m 49s
Rating 5.0 of 14 users Rating 5.0 of 14 users (14)
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The ability to support a customer is keenly enhanced by a greater understanding of the customer's mood, communication style, and knowledge of the product or service in question. Customer experience managers can help track customer interactions for better customer experiences. This Journey is based on real-time market information from Lightcast and focuses on the role of the Customer Experience Manager within organizations.

Customer Service

Customer needs lie at the heart of every service interaction. The ability to support a customer is keenly enhanced by a greater understanding of the customer’s mood, communication style, and knowledge of the product or service in question. Learn more about customer service.

  • 12 Courses | 4h 56m 45s
  • 1 Book | 10m
  • 1 Audiobook | 20m 49s

Customer Success and Experience

Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. Learn more about customer success and experience.

  • 6 Courses | 2h 16m 11s
  • 1 Book | 10m
  • 1 Audiobook | 20m 21s

Communication Skills

Choosing the right communication method for the situation has a huge impact on how your message is received.  Learn more about communication.

  • 10 Courses | 3h 8m 2s
  • 1 Book | 11m
  • 1 Audiobook | 22m 24s

Research

It has never been more important to engage and learn from your users and luckily, it has never been easier.  Learn more about research and different methods for collecting and using information.

  • 14 Courses | 6h 26m
  • 1 Book | 10m
  • 1 Audiobook | 10m 9s

Project Management Basics

For the new project manager, the essentials  – what you need to know to undertake your new responsibilities - are not always obvious. Project management involves a lot of moving parts.  Learn more about the basics of project management.

  • 10 Courses | 4h 58m 52s
  • 1 Book | 10m
  • 1 Audiobook | 22m 1s

Creativity

You might not describe yourself as a creative person, but everyday activities – like problem solving or spotting opportunities – rely on your creative thinking and innovation.  Learn more about creativity.

  • 10 Courses | 4h 26m 28s
  • 1 Book | 11m
  • 1 Audiobook | 22m 5s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS

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