Customer Experience Manager Journey
- 70 Courses | 34h 22m 52s
Customer needs lie at the heart of every service interaction. The ability to support a customer is keenly enhanced by a greater understanding of the customer’s mood, communication style, and knowledge of the product or service in question. Learn more about customer service.
- 13 Courses | 5h 33m 51s
Customer Success and Experience
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. Learn more about customer success and experience.
- 9 Courses | 6h 54m 44s
Choosing the right communication method for the situation has a huge impact on how your message is received. Learn more about communication.
- 10 Courses | 3h 8m 6s
It has never been more important to engage and learn from your users and luckily, it has never been easier. Learn more about research and different methods for collecting and using information.
- 15 Courses | 6h 26m 29s
Project Management Basics
For the new project manager, the essentials – what you need to know to undertake your new responsibilities - are not always obvious. Project management involves a lot of moving parts. Learn more about the basics of project management.
- 10 Courses | 4h 58m 55s
You might not describe yourself as a creative person, but everyday activities – like problem solving or spotting opportunities – rely on your creative thinking and innovation. Learn more about creativity.
- 13 Courses | 7h 20m 47s
In this course, you will learn about meeting the needs and expectations of today’s digital customers, including omnichannel and utilizing algorithm-savvy design. You’ll also learn about wayfinding: ways to shape and influence their customer journey, as well as methods to individualize their customer experience (CX) through methods like digital body language. Finally, you’ll learn about protecting and partnering in their data privacy and security.
In this course, you’ll learn some of the foundational concepts, such as what a project and its project environment and scope are. You'll learn what you’ll be responsible for, and things you’ll need to understand before planning begins. You’ll also learn where to go to access useful information and how to identify the different types of people who will have an interest in the project – its stakeholders.
In this course you will learn about these aspects of project management. You'll learn how to complete a work breakdown structure to nail down all those big-picture details so that your project gets off on the right foot.
In this course you will learn how to develop the project schedule and cost baselines for your project budget, and use them to monitor and measure performance throughout the project.
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.Digital badges are yours to keep, forever.