Customer Experience Manager Journey
- 62 Courses | 26h 2m 18s
- 6 Books | 1h 2m
- 6 Audiobooks | 1h 57m 49s
Customer Service
Customer needs lie at the heart of every service interaction. The ability to support a customer is keenly enhanced by a greater understanding of the customer’s mood, communication style, and knowledge of the product or service in question. Learn more about customer service.
- 12 Courses | 4h 56m 45s
- 1 Book | 10m
- 1 Audiobook | 20m 49s
Customer Success and Experience
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. Learn more about customer success and experience.
- 6 Courses | 2h 16m 11s
- 1 Book | 10m
- 1 Audiobook | 20m 21s
Communication Skills
Choosing the right communication method for the situation has a huge impact on how your message is received. Learn more about communication.
- 10 Courses | 3h 8m 2s
- 1 Book | 11m
- 1 Audiobook | 22m 24s
Research
It has never been more important to engage and learn from your users and luckily, it has never been easier. Learn more about research and different methods for collecting and using information.
- 14 Courses | 6h 26m
- 1 Book | 10m
- 1 Audiobook | 10m 9s
Project Management Basics
For the new project manager, the essentials – what you need to know to undertake your new responsibilities - are not always obvious. Project management involves a lot of moving parts. Learn more about the basics of project management.
- 10 Courses | 4h 58m 52s
- 1 Book | 10m
- 1 Audiobook | 22m 1s
Creativity
You might not describe yourself as a creative person, but everyday activities – like problem solving or spotting opportunities – rely on your creative thinking and innovation. Learn more about creativity.
- 10 Courses | 4h 16m 28s
- 1 Book | 11m
- 1 Audiobook | 22m 5s
COURSES INCLUDED
COURSES INCLUDED
COURSES INCLUDED
COURSES INCLUDED
COURSES INCLUDED
COURSES INCLUDED
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
BOOK SUMMARY
Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Second EditionBOOKS INCLUDED
BOOK SUMMARY
The High Roller Experience: How Caesars and other World-Class Companies are Using Data to Create an Unforgettable Customer ExperienceBOOKS INCLUDED
BOOK SUMMARY
Think on Your Feet: Tips and Tricks to Improve Your Impromptu Communication Skills on the JobBOOKS INCLUDED
BOOK SUMMARY
Market Research in Practice: An Introduction to Gaining Greater Market Insight, Third EditionBOOKS INCLUDED
BOOK SUMMARY
Successful Project Management, 5th EditionBOOKS INCLUDED
BOOK SUMMARY
The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at WorkAUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service OrganizationAUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer ExperiencesAUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
The Communication Clinic: 99 Proven Cures for the Most Common Business MistakesAUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
The Brain Advantage: Become a More Effective Leader Using the Latest Brain ResearchAUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Managing Multiple ProjectsAUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Your Creative Mind: Disrupt Your Thinking, Abandon Your Comfort Zone, and Develop Bold New Strategies