Customer Experience Manager Journey
- 70 Courses | 34h 22m 56s
Customer needs lie at the heart of every service interaction. The ability to support a customer is keenly enhanced by a greater understanding of the customer’s mood, communication style, and knowledge of the product or service in question. Learn more about customer service.
- 13 Courses | 5h 33m 51s
Customer Success and Experience
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. Learn more about customer success and experience.
- 9 Courses | 6h 54m 46s
Choosing the right communication method for the situation has a huge impact on how your message is received. Learn more about communication.
- 10 Courses | 3h 8m 6s
It has never been more important to engage and learn from your users and luckily, it has never been easier. Learn more about research and different methods for collecting and using information.
- 15 Courses | 6h 26m 30s
Project Management Basics
For the new project manager, the essentials – what you need to know to undertake your new responsibilities - are not always obvious. Project management involves a lot of moving parts. Learn more about the basics of project management.
- 10 Courses | 4h 58m 55s
You might not describe yourself as a creative person, but everyday activities – like problem solving or spotting opportunities – rely on your creative thinking and innovation. Learn more about creativity.
- 13 Courses | 7h 20m 48s