Aspire Journeys

Delighting Customers with Design Thinking

  • 72 Courses | 28h 52m 32s
  • 10 Books | 1h 53m
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Design thinking is a customer-centric approach to determining how best to meet customer needs, and advocates early stakeholder engagement in the co-creation and development of solutions. Design thinking enables organizations to create value by more effectively ideating to uncover a broader set of possible products and services to better meet customer needs, deepen customer and supplier relationships, and improve the design of digital experiences. The process revolves around developing an understanding of the people for whom you're designing your products or services. This can help you better target your end user and make your clients happier.

Design Thinking and Agile Methodologies

You can use design thinking and agile methodologies to determine how best to meet customer needs.  Learn strategies to encourage design thinking and agile methodologies in your organization.

  • 4 Courses | 1h 37m 5s
  • 2 Books | 41m

Stakeholder Engagement and Customer Service

Since design thinking and agile methodologies can help you determine how to best meet your customer needs, it's important to include stakeholders in this process as early as possible.  Learn more about stakeholder engagement and customer service.

  • 6 Courses | 2h 34m 17s
  • 2 Books | 15m

Opportunities and Planning

Design thinking may take work and planning to implement.  Learn how to discover opportunities and plan for Design thinking within your organization.

  • 5 Courses | 1h 58m 11s
  • 3 Books | 31m

Creativity and Innovation

Design thinking can take some outside of the box thinking to discover the best solutions.  Improve your creativity and innovation to enhance your Design Thinking.

  • 5 Courses | 2h 3m 45s
  • 1 Book | 5m

Prototyping and Testing

Prototyping and testing are invaluable to Design thinking, and can aid with early stakeholder engagement.  Learn more about prototyping and testing to help develop solutions more efficiently with stakeholders.

  • 4 Courses | 1h 29m 19s
  • 2 Books | 21m


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