A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong, Second Edition

  • 17m 32s
  • Claus Møller, Janelle Barlow
  • Skillsoft
  • 2017
A Complaint is a Gift uncovers the important and rare feedback that complaining customers bring to your business, and why it’s important that you listen and respond appropriately. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.