CompTIA A+: 220-1002: CompTIA A+ (Core 2)

https://www.skillsoft.com/channel/comptia-a-79e72911-2c14-11e7-83d1-dba0327abefc?certificationexam=59564 https://www.skillsoft.com/channel/comptia-a-79e72911-2c14-11e7-83d1-dba0327abefc?certificationexam=59569
  • 28 Courses | 27h 5m 3s
  • 8 Books | 148h 35m
  • Includes Test Prep
  • 11 Courses | 14h 4m 7s
  • 8 Books | 148h 35m
  • Includes Lab
  • Includes Test Prep
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Prepare to become A+ certified by acquiring fundamental knowledge of supporting hardware and software technologies in an IT infrastructure. 

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CompTIA A+ 220-1001: Installing Hardware & Display Components

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    Hard Drive Types
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GETTING STARTED

CompTIA A+ 220-1002: Comparing Common Operating Systems

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    32-bit vs. 64-bit Processing
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    Workstation Operating Systems
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COURSES INCLUDED

CompTIA A+ 220-1001: Installing Hardware & Display Components
Time to upgrade your computer? Explore best practices to handle laptop hardware and components. In this course you will learn about SSD, hybrid, and magnetic hard drive types. Study various forms of computer memory. See how to install common hardware, such as keyboards, smart card readers, touchpads, Wi-Fi antenna connectors, webcams, touchscreens, and microphones. Get familiar wireless cards, Bluetooth modules, cellular cards, and mini PCIe. Learn the difference between LCD and OLED displays. Finally, learn about inverter power supplies used in LCD monitors
12 videos | 1h 4m has Assessment available Badge
CompTIA A+ 220-1001: Laptops Features & Mobile Device Types
Explore various laptop features and supporting devices, such as special functions, docking stations and removable screens. During this course, you will delve into these features, and also port replicators, physical laptop security, tablets, smartphones, and wearable technology, such as smart watches, fitness monitors, and VR/AR headsets. As an exercise, you will describe when to use special function keys, list the benefits of using a docking station, identify when to use a port replicator, describe the features of a smartphone, and list GPS device capabilities
11 videos | 43m has Assessment available Badge
CompTIA A+ 220-1001: Accessories & Mobile Device Synchronization
Mobile devices have flooded the market. Discover the various mobile connection types available, as well as best practices for synchronizing data. In this course, you will learn how to identify different types of wired connections, such as microUSB, lightning, tethering, and proprietary vendor-specific ports. You will also learn about wireless connections, such as NFC, Bluetooth, infrared (IR), and hotspots. Find out about accessories, such as headsets, speakers, game pads, battery packs, waterproofing, card readers, and memory types. See how to synchronize data, authenticate connections, and meet software requirements to install apps on a PC
11 videos | 49m has Assessment available Badge
CompTIA A+ 220-1001: Mobile Device Network Connectivity & Application Support
Examine mobile device network connectivity options, such as wireless, cellular, and Bluetooth, as well as application support for commercial e-mail and VPN. Find out how wireless and cellular data networks operate. Watch how to enable, pair, find, and test Bluetooth connectivity. Study POP3 and IMAP email configurations. Review port, SSL, and S/MIME settings. Explore the differences between iCloud, Google, Exchange Online, and Yahoo. Consider features of PRI (Product Release Information), PRL (Preferred Roaming List), and baseband device updates. Identify the purpose of radio firmware. Compare IMEI and IMSI identification systems. Discover the benefits of VPN
10 videos | 51m has Assessment available Badge
CompTIA A+ 220-1001: TCP & UDP ports
Explore common TCP and UDP ports, protocols, and their purpose. In this course, learn to tell the difference between TCP and UDP. Learn usage of well-known communication ports for FTP, SSH, Telnet, e-mail, HTTP, HTTPS, DNS, DHCP, RDP, NetBIOS/NetBT, SMB, CIFS, SLP, AFP, LDAP, and SNDP. As an exercise, you will learn how to describe features of FTP, list the ports used for both sending and receiving an e-mail transmission, and describe the benefits of DHCP
13 videos | 1h 6m has Assessment available Badge
CompTIA A+ 220-1001: Networking
Explore networking fundamentals, including TCP and UDP and review common networking hardware devices. In this course you will recognize the differences between hubs and bridges. Learn when to use a network switch. See how a router protects your systems. Find the differences between access points, repeaters, and extenders. Learn when to use network controllers. Differentiate between cable and DSL modems. Describe the purpose of patch panels. List the benefits of Power over Ethernet (PoE), and compare it with Ethernet over Power, which uses common electrical wiring to convey Ethernet connectivity. Conclude by finding out how cloud-based network controllers work
12 videos | 1h 7m has Assessment available Badge
CompTIA A+ 220-1001: Configuring a Wired/Wireless Network
Wired and wireless networks are everywhere. Explore how to install and configure them. In this course, you will learn what is needed to configure a basic router and switch, set network access points, and work with your Network Interface Controller (NIC). See how to configure end user devices, including Internet of Things (IoT) equipment, such as thermostats, security systems, appliances, and vehicles. Compare DSL and cable modems. Perform basic configurations for your firewall, Quality of Service (QoS) data traffic prioritization, and communication frequency. Conclude by understanding the elements of an IP address and a subnet mask
11 videos | 1h 22m has Assessment available Badge
CompTIA A+ 220-1001: Wireless Networking Protocols
As wireless gadgets proliferate, so do their network protocols. This course helps you distinguish between WiFi standards 802.11a, 802.11b, 802.11g, 802.11n, and 802.11ac; the frequencies they use, the channels they offer, and how well they perform against one another. Other wireless standards discussed include Bluetooth, Near Field Communication (NFC), Radio Frequency Identification (RFID), and Zigbee and Z-Wave for Iot devices and low power applications. Finally, this course compares 3G, 4G, 5G, and LTE cellular communication standards and their application to mobile devices
12 videos | 56m has Assessment available Badge
CompTIA A+ 220-1001: Network Hosts
Explore what computer network servers provide to ease administration and service clients. This course introduces you to the purpose of multiple server types. These include web servers, file servers, print servers, DHCP servers, DNS servers, proxy servers, mail servers, and authentication servers. You will also learn about the syslog, which sends event messages to a logging server. Finally, this course compares network security technologies, such as UTM, IDS, IPS, and end-point management. It also discusses how to handle a mix of current and older, legacy equipment on a network
12 videos | 1h 2m has Assessment available Badge
CompTIA A+ 220-1001: Implementing Network Concepts
In this course, you will examine IP (Internet Protocol) addresses, which are assigned to network-equipped devices that are part of a TCP (Transitional Control Protocol)/IP-based network. Learners explore the basics of IP addressing and networking concepts such as DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), and NAT (Network Address Translation). Begin with an overview of DNS and its benefits. Then, take a closer look at the DHCP, its features and reservations. Explore some of the basic characteristics of IP version 4, the fourth revision of the Internet protocol. Next, look at IP version 6, the successor to version 4; version 5's functionality was worked into version 6. Study the purpose of the Subnet Mask, a key component of IP address configurations, and the Default Gateway, commonly found as a value in an IP configuration. Recognize when to use VPNs (Virtual Private Networks), and look at virtual local area networks, or VLANs. Finally, explore the benefits of NAT. A closing exercise assesses skills in configuring network settings and components. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
11 videos | 1h 30m has Assessment available Badge
CompTIA A+ 220-1001: Network Types
This course helps learners explore the common network and Internet connection types available to connect devices and businesses. First, you will take a look at the basic characteristics of a local area network, or LAN, a network of computers and other components such as printers located relatively closely together. Then explore the wide area network (WAN), effectively the complete opposite of the LAN. Learn about the personal area network, PAN, which refers to an interconnection of personal devices all within the range of an individual. Examine the features of the Metropolitan Area Network, MAN, larger than the LAN but not as large as the WAN. Next, the Wireless Mesh Network and the high-speed Internet service known as Cable Internet. Further tutorials look at the digital subscriber line or DSL Internet service; the benefits of using Fiber Optic connections; dial-up and satellite Internet access, and the Integrated Services Digital Network, or ISDN. You will learn about the Line-of-Sight, or LOS Internet service and look at Cellular Networks. Close out with an exercise on configuring Internet connections. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
13 videos | 1h 7m has Assessment available Badge
CompTIA A+ 220-1001: Networking Tools
In this course, explore the numerous networking tools available to help identify, diagnose, and resolve problems and issues occurring on a computer network. The first tutorial looks at the tool to use if you find yourself working with cabling, the crimper. Next, another essential tool for anyone working in cabling, the cable stripper. Then take a look at the multimeter, an electronic tool used to measure voltage, amps, and resistance, among other things. You will learn about another useful tool and when to use it, the tone generator and probe. The next is the cable tester, and as it says, it is a device used to test cable connectivity. Moving on, learners can examine the loopback plug and the punch down tool. Finally, explore the Wi-Fi analyzer, a tool that you might find yourself using if you need to really optimize the coverage of a fairly large area with Wi-Fi. Conclude by reviewing your nr knowledge with an exercise recognizing when and where to use some of these common networking tools. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
9 videos | 30m has Assessment available Badge
CompTIA A+ 220-1001: Basic Cable Types
Examine the most common cable types and adapters encountered when working with computers and mobile devices, including network, video, multipurpose, peripheral, and hard drive cables. In this course, begin by learning about different Ethernet cable types such as Cat5, Cat5e, Cat6, Plenum, and 568A/B. Next, examine at the differences between shielded twisted pair and unshielded twisted pair cabling. Learn the basics of fiber optic cabling and coaxial cable. Look at some of the speed and transmission limitations of different network cables. Learners explore different video cables: VGA (Video Graphics Array); High Definition Multimedia Interface (HDMI); mini HDMI; DisplayPort; the Digital Visual Interface (DVI), and DVI-D/DVI-I. Learn about using Lightning and Thunderbolt cables. Examine Universal Serial Bus (USB) cables and the differences between USB, USB-C, USB2.0, and USB3.0. Then serial peripheral cables and hard drive cables such as SATA (Serial AT Attachment), IDE (Integrated Drive Electronics), and SCSI (Small Computer System Interface). Differentiate between adapters such as DVI to HDMI, USB to Ethernet, and DVI to VGA. A concluding exercise reviews working with network cables. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
13 videos | 1h 14m has Assessment available Badge
CompTIA A+ 220-1001: Connectors
Computers require several different connectors and converters. In this course, you will explore some of the most common connector types, such as RJ-45, USB, and Lightning. Learners will first look at the physical connectors for RJ-11 and RJ-45 cabling then move on to RS-232 ports. Next, take a look at the Bayonet Neill-Concelman Connector (BNC), and the RG-6 and RG-59 physical connectors. Then you will learn about connectors used with the Universal Serial Bus (USB), including micro, mini, and USB-C. You will then focus on the DB9 connector and when to use it, and also look at the benefits of using Lightning connectors. This leads to a review of connectors used with the Small Computer System Interface (SCSI) and the External Serial Advanced Technology, or eSATA interface. Then learn more about the Molex connector, which provides the power for your internal PC components. Conclude with an exercise on differentiating between various connectors. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
11 videos | 35m has Assessment available Badge
CompTIA A+ 220-1001: Random Access Memory
In this course, you will explore the differences between the many types of RAM (Random-access Memory) so you are able to choose the right one for your needs. First, learners examine the Small Outline Dual Inline Memory Module, more commonly known as SODIMM, then move on to working with the Synchronous Dynamic Random Access Memory (SDRAM). Take a look at Double Data Rate 2 (DDR2) memory and learn when to use it. As technology has continued to improve, so did DDR RAM; the next iteration is DDR3, which you will explore along with DDR4, the last form of DDR, which is twice the speed of its DDR3 predecessor. Then go on to learn about memory channels, beginning with single-channel RAM, dual-channel RAM, and triple-channel RAM. Next, take a look at Error Checking and Correcting, or ECC memory — a method for discovering and correcting single bit memory errors. Finally, learn about Parity versus Non-Parity Memory and the differentiation between the two. The closing exercise involves installing different types of RAM. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
11 videos | 38m has Assessment available Badge
CompTIA A+ 220-1001: Storage Solutions
Every computer requires a storage device, so in this course you will explore different storage options and how they work, and discover various types of storage solutions for your computer. First, take a look at the Compact Disk (CD) storage medium and learn when to use it. Then examine the Digital Versatile Disk (DVD), and learn how to differentiate between the DVD and other storage types. Look at the Blu-ray disk format, another digital optical disk data storage form. Examine the features of Solid-State Drives or SSDs, a persistent memory storage type, and Magnetic Hard Drives, an electromechanical data storage device. Compare and contrast features of the two most common physical sizes for hard drives: 3.5 and 2.5 inch drives. Look into hybrid drives and their benefits, and the features of flash drives. Examine when to use hot swappable drives and learn the differences between Redundant Array of Independent Disks (RAID) 0, 1, 5, and 10. The concluding exercise deals with recognizing various storage solutions. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
11 videos | 59m has Assessment available Badge
CompTIA A+ 220-1001: Working with Motherboards, CPUs, & Add-On Cards
Discover motherboards, the basics of central processing units (CPUs), and add-on cards, as well as the various factors that need to be considered to install and configure them in your computer. In this course, you will learn about motherboard form factors and connector types; about the basic input/output system (BIOS) of your computer; configuring BIOS security; and how BIOS contains the most basic system software that allows the system to be booted and for your operating system to interact with the hardware. Also covered in the course are Complementary Metal Oxide Semiconductor (CMOS) batteries; the most basic aspects of your CPU; the processing core, and differences between single-core and multicore processors; CPU features and compatibility; and comparing two of the most popular manufacturers of microprocessors, cooling mechanisms for the CPU including options for dissipating heat in your system. The course concludes with a discussion about how expansion cards can be used to expand the capabilities of your computer. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
11 videos | 1h 16m has Assessment available Badge
CompTIA A+ 220-1001: Working with Peripheral Devices
This course explores peripheral devices and information on the various types of hardware that can be connected to your computer. Features and functions of each of the types of hardware are also covered. Devices covered in this course are: printers, including laser, dot matrix, and inkjet; scanners, including flatbed and barcode; monitors, including the two main types, cathode ray tube (CRT) and liquid crystal display (LCD); a relatively new peripheral device, the virtual reality, or VR, headset; and external optical drives; mice and keyboards with additional features. Learners observe touchpads and signature pads; game controllers; digital cameras and webcams; microphone and speakers; projectors; implementing several methods of external storage drives; KVM switch (stands for keyboard, video, and mouse), a physical device that allows a user to control multiple computers, but with a single set of peripherals, specifically, your keyboard, your mouse, and your monitor; magnetic and chip readers; and Near Field Communication (NFC). Conclude the course with an informative discussion about smart card readers. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
17 videos | 1h 15m has Assessment available Badge
CompTIA A+ 220-1001: Power Supplies
Examine the vital basics of computer power systems, including amps, wattage, voltage, general guidelines for power sizing, and power supply options. The key power system lessons in this course include discussing input, specifically differentiating between 115V versus 220V and output 5.5V versus 12V; the 24-pin motherboard adapter, sometimes referred to as the ATX 24-pin, which supplies power to all components of your motherboard; identifying what kind of values you need for components, such as overall wattage rating and the volts that are being supplied to ensure that you do not exceed the maximum wattage output; and determining the amount of power needed, based on the number of devices in use. This course concludes with an exercise on working with power supplies, which will help learners determine when to use more or less volts; learning how to differentiate between AC and DC; how to describe wattage ratings; and learning how to determine the maximum output of a rail on power supply. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
6 videos | 32m has Assessment available Badge
CompTIA A+ 220-1001: Common Devices
Explore common configuration tasks for laptops and desktop computers, such as installing thin or thick clients, configuring touchpads and touchscreens, app installation, and wireless settings. In this course, you will learn the difference between installing and configuring a thin client or a thick client on desktop computers, depending on the software running on a system; how to set up desktop accounts and settings; and how to set up and configure accounts and apps on a laptop. In addition, learn how to configure laptop touchpad settings and configure laptop touchscreen configuration settings; how to configure wireless settings on a laptop and the settings required to make a connection; and how to perform synchronization between laptops and some of the options that are available for synchronizing. This course concludes with an exercise designed to describe characteristics of a thin client and thick client; to configure a laptop including laptop touchscreen settings; to set up accounts on a laptop; and to configure laptop wireless settings. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
10 videos | 56m has Assessment available Badge
CompTIA A+ 220-1001: Custom PC configuration
Examine the different configuration requirements and options available for various types of computers including workstations, home theater systems, and high-end gaming computers. In this course, you will learn about: specialized computer systems, starting with the graphic design workstation and associated characteristics and use of a processor, video, and RAM; the requirements of an audio/video editing workstation and seeing the benefits of using dual monitors and increased memory; the requirements of a virtualized workstation such as RAM and CPU; the features of a gaming PC, such as processor, video, sound, and cooling; the features of a thick client versus a thin client in terms of applications and operating system requirements and network connectivity; capabilities of the home server PC, including media streaming, file sharing, gigabit NICs, and Redundant Array of Independent Disks (RAID). This course wraps up with an exercise on customizing computer system configuration focusing on a graphic design workstation, a virtualized workstation, a gaming PC, and the features of thin and thick clients. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
8 videos | 35m has Assessment available Badge
CompTIA A+ 220-1001: SOHO Devices
There are numerous small office/home office (SOHO) multifunction devices available on the market. Explore these devices, including the different settings and configuration methods. In this course you will learn: how to use appropriate drivers for a given operating system including duplex, collate, orientation, and quality; how to configure wired device sharing including USB, serial, and Ethernet; how to configure wireless device sharing including Bluetooth, 802.11, and infrastructure versus ad hoc; the purpose of integrated print servers; the benefits of cloud and remote printing; how to share local/networked devices via operating system settings such as Transmission Control Protocol (TCP), Bonjour, and AirPrint; specify data privacy concerns such as authentication and hard drive caching. Conclude with an exercise on working with SOHO devices with assignments to identify appropriate drivers for a given operating system; to describe print options such as collation, duplex, and orientation; to describe the purpose of an integrated print server; to describe printer rights and permissions; and learn to describe how to clear the print spooler on a Windows system. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
8 videos | 40m has Assessment available Badge
CompTIA A+ 220-1001: Printers
Explore all types of printers, such as laser, inkjet, thermal, impact, virtual, 3D, and also print drivers, and connection options used when installing a printer. This course covers the following: components of a laser printer, such as imaging drum, fuser assembly, transfer belt, rollers, separate pads, and duplexing assembly; the laser printer imaging process, developing, transferring, fusing, and cleaning; routine maintenance tasks such as toner replacement, maintenance kit application, and calibration; inkjet printer components, including ink cartridge, print head, roller, feeder, carriage, and belt; how to calibrate and maintain an inkjet printer including replacing cartridges and clearing jams; components of a thermal printer including the feed assembly, heating element, and special thermal paper; and thermal printer maintenance tasks such as replacing paper, cleaning heating elements, and removing debris. Examine components of impact printers, such as print head, ribbon, tractor feed, and impact paper; differentiating between virtual print options such as print to file, print to PDF, print to XPS, and print to image; and the components of a 3D printer, such as plastic filaments. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
12 videos | 51m has Assessment available Badge
CompTIA A+ 220-1001: Cloud Computing
Explore cloud computing concepts such as cloud model types, resource sharing, measure service, and virtual desktops. This course covers: the features of the Infrastructure as a service (IaaS), Software as a service (SaaS) and Platform as a service (PaaS); differentiating between public, private, hybrid, and community cloud infrastructures; the differences between internal and external shared resources; rapid elasticity as a feature through a cloud service provider; the benefits of on-demand computing and resource pooling; considerations and benefits of using a measured service or a metered service; the benefits of using off-site cloud-based e-mail; the benefits of using cloud file storage services; when to use cloud-based applications; the types of virtual desktops and their purposes; the technology characteristics of IaaS, SaaS, and PaaS cloud services, and the benefits of cloud file storage services. The course concludes with an exercise on working with cloud technologies, types of service, rapid elasticity, and using cloud file storage services. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
15 videos | 1h 34m has Assessment available Badge
CompTIA A+ 220-1001: Virtualization
Explore the basics of virtualization, including how it allows for the creation of virtual resources such as operating systems, servers, and storage solutions. This course opens with an overview of virtual machines (VMs) and memory; the purpose of VMs and the tasks they perform, their common uses and how they are created within the physical host computer; and common configurable settings for a VM. Next, learners explore determining VM resource requirements; the role and requirements of emulators for VMs which do not have direct access to the actual hardware of the physical host system; virtualization security and network requirements; and the role of the hypervisor to separate the operating system and applications from the physical hardware and enable a physical host machine to operate numerous guest machines. The course concludes with an exercise on configuring virtualization with activities including describing virtual machine resource requirements; describing the purpose of emulators; describing network considerations of virtualization; and defining the difference between Type 1 and Type 2 hypervisors. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
9 videos | 1h 3m has Assessment available Badge
CompTIA A+ 220-1001: Resolving Problems
In any technological environment, problems are inevitable. In this course, learners will look at detailed approaches to resolving problems by examining the six-step troubleshooting methodology used to resolve problems with computer systems. Through these well-documented steps, you will learn: the impact of corporate policies, procedures, and impacts before implementing changes; how to identify problem steps, such as questioning the user and inquiring about environmental and infrastructure changes; how to conduct external or internal research, based on symptoms, and establishing a theory of probable cause; testing the theory of the likely cause of the problem and evaluating your test results. Next, learn how to establish a plan of action to resolve the problem and implement the solution; verify full system functionality and, if applicable, implement preventive measures; and best practices in how to document findings, actions, and outcomes. This course wraps up with an exercise assignment to identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts. This course can be used to help prepare for the 220-1001: CompTIA A+ certification exam
8 videos | 34m has Assessment available Badge
CompTIA A+ 220-1001: Troubleshooting
Computer peripherals and mobile devices have similar troubleshooting workflows. Knowing how devices should work and troubleshooting common problems—part of maintenance—are important when preparing for exam CompTIA A+ 220-1001. Through this course, learn to troubleshoot post beeps codes, basic input/output system (BIOS) time settings, and booting to an incorrect device; to resolve issues relating to power such as overheating, smoke, and a burning smell; to troubleshoot common hard drive issues such as read/write, slow performance, failure to book, drive not recognized, and OS not found. Next, learn to investigate Redundant Array of Independent Disks (RAID) issues and failure conditions; to use self-monitoring, analysis, and reporting technology (S.M.A.R.T) error technology; how to fix video or display issues such as dead pixels, artifacts, color patterns, dim image, flickering, distortion; to troubleshoot issues with display, batteries, power, indicator lights, connectivity, touchscreen, performance, and GPS. Other issues: common wired and wireless network problems such as limited connectivity and unavailable resources, such as the Internet, printers, e-mail, Internet Protocol (IP) conflict, transfer speeds, and service set identifier (SSID) not found
10 videos | 1h 13m has Assessment available Badge
CompTIA A+ 220-1001: Troubleshooting Printers
Printers have a lot of moving parts, and problems are inevitable. Explore basic troubleshooting methods for printers, including common issues that typically arise and how to solve them, in preparation for the CompTIA A+ 220-1001 exam. This course covers: tips for troubleshooting for printers; how to troubleshoot a paper jam; how to combat a print quality problem; driver compatibility and related considerations when troubleshooting printers; common printer error codes and how to troubleshoot them; firmware updates and why they are required; screen display and printer output; how to calibrate and clean printers; common print quality issues; troubleshoot print quality; establish printer connectivity; resolve additional print quality issues; troubleshooting tips, printer error codes, firmware updates, printer calibration, printer test pages; and how to troubleshoot print quality. This course ends with an exercise on solving printing issues and the assignments include describing printer, paper, and mechanical issues, printer firmware updates, printer calibration, and common printing quality issues
14 videos | 49m has Assessment available Badge
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COURSES INCLUDED

CompTIA A+ 220-1002: Comparing Common Operating Systems
Explore and compare the various client-side operating systems and their installation processes. In this course you will learn: to identify and define what an operating system is; to differentiate between 32-bit and 64-bit processing; to differentiate between operating system vendors; and to understand the differences between the major smartphone and tablet operating system vendors. Learners also observe how to update limitations and compatibility concerns for vendor-specific operating systems; to identify the differences between versions of Microsoft operating systems; to determine appropriate editions of Windows client, based on customer profiles; and to configure desktop styles and user interfaces. You will learn how to choose the appropriate boot configuration based on needs; to choose appropriate types of installation methods based on deployment needs; to implement network and image-based deployments; how to recover a failed installation; and how to compare common operating system architectures, installation sources, and targets. The course concludes with exercises on aspects of common operating systems, including making distinctions between 32-bit and 64-bit architecture. Course helps prepare for CompTIA A+ certification exam 220-1002.
12 videos | 1h 19m has Assessment available Badge
CompTIA A+ 220-1002: Microsoft Operating System Installation & Upgrade
Learn important Microsoft operating system (OS) installation and upgrade considerations and critical skills to ensure success of your installations. In this course, you will learn: to configure partitions and volumes, create redundant disk arrays, and convert disks; to configure disk formatting and distinguish between file system types and their use; to stage and configure alternate third-party drivers to load when necessary; and how to differentiate between the Workgroup and Domain setup, and when each is appropriate; to configure settings including time, date, region, and language. Observe how to perform driver management, including installation, update, and removal; to implement automated OS and software updates for Windows, MAC, and Linux; to use the factory recovery partition to reset a Windows installation; and to format the system volume (boot drive). Other issues covered: enumerating prerequisites for any Windows install and identifying which hardware compatibility tool to use for each OS compatibility; how Microsoft's application compatibility toolset has evolved since AppCompat; how to identify and mitigate OS compatibility/upgrade issues; and how to assess upgrade readiness. Course helps prepare for CompTIA A+ certification exam 220-1002.
13 videos | 1h 8m has Assessment available Badge
CompTIA A+ 220-1002: Microsoft Command Line Tools
Examine how to use Windows management utilities in both the command line and GUI - necessary skills for the A+ 220-1002 exam. During this course, you will learn how to navigate the file system and diagnose and maintain networks. Examine GOP tools, the imaging tool, Copy, Xcopy, and Robocopy. Learn about net use and the net user command to create and delete user accounts. Discover the native Windows GUI tool services.msc, to manage the Windows system. Also learn about other Windows GUI tools, such as Notepad, Explorer, Windows Update, and Regedit.
12 videos | 1h 30m has Assessment available Badge
CompTIA A+ 220-1002: MS Operating System Administrative Tools
Examine how to use Windows Administrative Tools to navigate available options, and to perform memory diagnostics, disk management, and system maintenance - necessary skills for the A+ 220-1002 exam. Learn about computer management and a custom MMC to manage the local machine. Examine the Performance Monitor and Task Scheduler. Identify data sources, component services, and system configuration. Review print management, local security policy, Windows memory diagnostics, Windows Defender, the Event Viewer, and user account management. Finally, discover the features and uses of MSConfig, the Task Manager, and Disk Manager.
14 videos | 1h 38m has Assessment available Badge
CompTIA A+ 220-1002: Windows Control Panel Utilities
The Windows Control Panel is a central location for accessing and configuring various system features and components. During this course, you will explore some of the critical Control Panel utilities covered on the CompTIA A+ 220-1002 exam. Discovr internet options, display settings, folder options, system settings, the Windows Firewall, and Windows power options. As a review exercise, you will learn how to configure internet options with tabs from the last browsing session, view hidden files and folders, and finally, turn Windows Firewall on, to guard connections to public networks.
7 videos | 49m has Assessment available Badge
CompTIA A+ 220-1002: Application Installation, Networking, & Tools
Examine application installations and the configuration requirements and considerations for application rollouts, networking security, and remote connections, including the use of Windows Control Panel tools and Linux commands. This course shows learners how to configure the correct folder/file access to support application installation and validate security to minimize impact to devices and the network; how to configure Windows Firewall; how to configure IP addresses in Windows; how to list differences in network connection types, requirements, and security; when to use Homegroup, Workgroup, and Domain setup; how to manage and configure shares, mapped drives, and printers; and how to manage and configure remote connectivity, including proxy settings, Remote Desktop Connection, and Remote Assistance. Other issues: how to implement best practices for disk maintenance, patch management, driver/firmware updates, and antivirus/anti-malware updates; how to use and configure MAC/Linux client tools; how to manage client features; and how to use basic Linux commands, plus an overview of Client Tools. Course helps prepare for CompTIA A+ certification exam 220-1002.
12 videos | 1h 17m has Assessment available Badge
CompTIA A+ 220-1002: Security Fundamentals
An important component of traditional security measures is the physical security requirements employed to safeguard valuable computer equipment. This 14-video course examines current physical security practices and how to improve them in the 21 st century. Begin with door and offices locks, fences, and perimeter defenses—solar-powered lights, cameras, motion detectors, and data storage places. Fire suppression systems are important, but consider less obvious benefits of positive airflow systems—preventing dust particles from entering "clean" areas and ensure that air flows out, not in. Laptops must be physically secured at cubicle desks (cable locks); servers must be locked in secure rooms, not under a reception desk. Other tools: privacy screens; so-called "mantraps"—steel shutters walling off outer vestibules; entry control rosters. Be sure to secure mobile devices—tablets, cell phones—against both viruses and unauthorized use by outsiders. Antimalware, antiviral software, multifactor authentication, Smart cards, data loss prevention, and firewalls are also important examples. Emerge from this course better prepared to implement best practices in security in your office. Course helps prepare for CompTIA A+ certification exam 220-1002.
14 videos | 1h 26m has Assessment available Badge
CompTIA A+ 220-1002: Critical Security Concepts
Among the newer forms of security for most workers in the 21 st century involves social engineering—protecting workers and work against subtle but dangerous attacks by con men and scammers. This 14-video course reviews security fundamentals and the many ways in which devious people steal information—masquerading as delivery men, entering unauthorized areas without badges, shoulder surfing (airports, coffee shops), spoofing, dumpster-diving, and insidiously clever "spear phishing" attacks—legitimate-looking e-mails luring workers to malicious websites, or worse, into opening "encrypted" attachments with company credentials or password. Review critical measures of Active Directory administration, user management, and encryption of files and disks; implement logon time restrictions and failed-attempt lockouts; disable guest accounts in a timely fashion; avoid use of noncompliant systems; prevent careless moving or copying of office files; encrypt files and disks. In this day of widespread remote teleworking, safeguard home offices—where wireless signals are easily intercepted without simple, appropriate precautions. Danger lurks everywhere, and no one, however experienced, can ever be too careful! Course helps prepare for CompTIA+ certification exam 220-1002.
14 videos | 1h 36m has Assessment available Badge
CompTIA A+ 220-1002: Software Troubleshooting
Diagnosing problems within a network or a computer requires a special and versatile toolbox for the IT specialist. This 9-video series outlines many popular troubleshooting tools and practical strategies needed to quickly isolate all kinds of problems, regardless of platform, and resolve them, to help restore normal working conditions efficiently and quickly. Various process checklists are invaluable—the five-step system checklist, the six-step analyzing systems, the seven-step remediation of malware, all discussed here. Is the problem widespread or limited to one machine? Has anything significant been installed recently—hardware or software? Are users plagued by popups, spam, slow bootups, or slow performance? Do specific security issues need addressing? Is a Web-based email application (Hotmail, Yahoo, G-mail accounts) involved? If malware is suspected or discovered, the system is often infected; one machine or many may need to be rebooted, restarted, and cleaned—and antivirus or antimalware installed. Learn what to do and when to do it, from rolling back updates to restarting service. Course helps prepare for CompTIA+ certification exam 220-1002.
9 videos | 55m has Assessment available Badge
CompTIA A+ 220-1002: Operational Procedures Best Practices
This 13-video course offers a comprehensive overview of best practices and safety standards: the working rules which keep operators from causing harm to their systems. Documentation best practices, for example, begin with network topologies—mapping diagrams of distribution of devices and subnetworks, home or office—while sensible password policies exist to offer invaluable protection to users and systems alike. Record all incidents; manage inventory carefully; comply with government regulations and MSDS documentation. Basic safety procedures—goggles, air filter masks, weight limitations, toxic waste handling—are needed to protect users, equipment, and IT staff alike, and must be up-to-date. Change management is critical to continued success; what the world you work in will look like next year is almost impossible to guess, so learn to be ready for anything. Remote access technologies are constantly evolving, and you must keep abreast of changes. A closing exercise allows you to assess your knowledge of just a few: password policies; airborne dust and debris; and government regulatory compliance laws. Course helps prepare for CompTIA A+ certification exam 220-1002.
13 videos | 1h 26m has Assessment available Badge
CompTIA A+ 220-1002: System Utilities
Explore critical system utilities, such as Credential Manager, Bitlocker, Device Manager, and Sync Center. This course also discusses when to use Windows HomeGroups, and how to configure Windows sound, devices, and printers. Learn how to use the Windows Network Sharing Center and the Device Manager to connect and troubleshoot peripherals and other connected devices. At the end of the course, you will have the opportunity to see how to add the Telnet client feature to your computer, set a default printer, setup your NIC card to automatically get an IP address, and to update your video card’s display driver.
9 videos | 55m has Assessment available Badge
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BOOKS INCLUDED

Book

CompTIA A+ Complete Study Guide: Exam 220-1001 and Exam 220-1002, Fourth Edition
Whether a first-time candidate or IT professional in need of recertification, this essential study guide will help you prepare, practice, and pass with minimal burden and maximum results.
Book Duration 30h 21m Book Authors By Jon Buhagiar, Quentin Docter

Book

CompTIA A+ Complete Review Guide: Exam 220-1001 and Exam 220-1002, Fourth Edition
Updated to reflect the revised exams, this comprehensive resource is your ideal solution for preparing for exams 220-1001 and 220-1002 and provides you with extra review and reinforcement of key topics you'll see on the exam.
Book Duration 11h 31m Book Authors By Troy McMillan

Book

CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002)
Written by the leading authority on CompTIA A+ certification and training, this self-study book has been thoroughly updated to cover 100% of the exam objectives on the CompTIA A+ exams, and also serves as a practical reference for IT support and technical personnel.
Book Duration 24h 5m Book Authors By Mike Meyers

Book

CompTIA A+ Certification Study Guide, Tenth Edition (Exams 220-1001 & 220-1002)
With hundreds of accurate practice questions and hands-on exercises, this highly effective study system for the CompTIA A+ exams teaches you what you need to know―and shows you how to prepare―for these challenging tests.
Book Duration 20h 52m Book Authors By Faithe Wempen, Jane Holcombe

Book

Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs, Sixth Edition (Exams 220-1001 & 220-1002)
Written by the leading authority on CompTIA A+ certification and training, this full-color guide will help you become a certified IT professional with proven expertise in hardware and software, and help you pass CompTIA A+ exams 220-1001 and 220-1002.
Book Duration 27h 50m Book Authors By Mike Meyers

Book

Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual, Sixth Edition (Exams 220-1001 & 220-1002)
Containing more than 140 labs that challenge you to solve real-world problems by applying key concepts, this hands-on book provides complete materials lists, setup instructions, start-to-finish lab scenarios, and post-lab questions to measure your knowledge.
Book Duration 8h 35m Book Authors By Mark Edward Soper, Mike Meyers

Book

CompTIA A+ Complete Practice Tests: Exam 220-1001 and Exam 220-1002, 2nd Edition
Test your knowledge and know what to expect on A+ exam day.
Book Duration 16h 5m Book Authors By Jeff T. Parker, Quentin Docter

Book

Mike Meyers' CompTIA A+ Certification Passport: (Exams 220-1001 & 220-1002), Seventh Edition
Fully redesigned and updated to provide accelerated review of all the topics covered on the new Core 1 and Core 2 CompTIA A+ exams, this quick review guide takes you on your exam preparation path, providing expert tips and sound advice along the way.
Book Duration 9h 16m Book Authors By Mark E. Soper, Mike Meyers
SHOW MORE
FREE ACCESS

BOOKS INCLUDED

Book

CompTIA A+ Complete Study Guide: Exam 220-1001 and Exam 220-1002, Fourth Edition
Whether a first-time candidate or IT professional in need of recertification, this essential study guide will help you prepare, practice, and pass with minimal burden and maximum results.
Book Duration 30h 21m Book Authors By Jon Buhagiar, Quentin Docter

Book

CompTIA A+ Complete Review Guide: Exam 220-1001 and Exam 220-1002, Fourth Edition
Updated to reflect the revised exams, this comprehensive resource is your ideal solution for preparing for exams 220-1001 and 220-1002 and provides you with extra review and reinforcement of key topics you'll see on the exam.
Book Duration 11h 31m Book Authors By Troy McMillan

Book

CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition (Exams 220-1001 & 220-1002)
Written by the leading authority on CompTIA A+ certification and training, this self-study book has been thoroughly updated to cover 100% of the exam objectives on the CompTIA A+ exams, and also serves as a practical reference for IT support and technical personnel.
Book Duration 24h 5m Book Authors By Mike Meyers

Book

CompTIA A+ Certification Study Guide, Tenth Edition (Exams 220-1001 & 220-1002)
With hundreds of accurate practice questions and hands-on exercises, this highly effective study system for the CompTIA A+ exams teaches you what you need to know―and shows you how to prepare―for these challenging tests.
Book Duration 20h 52m Book Authors By Faithe Wempen, Jane Holcombe

Book

Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs, Sixth Edition (Exams 220-1001 & 220-1002)
Written by the leading authority on CompTIA A+ certification and training, this full-color guide will help you become a certified IT professional with proven expertise in hardware and software, and help you pass CompTIA A+ exams 220-1001 and 220-1002.
Book Duration 27h 50m Book Authors By Mike Meyers

Book

Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual, Sixth Edition (Exams 220-1001 & 220-1002)
Containing more than 140 labs that challenge you to solve real-world problems by applying key concepts, this hands-on book provides complete materials lists, setup instructions, start-to-finish lab scenarios, and post-lab questions to measure your knowledge.
Book Duration 8h 35m Book Authors By Mark Edward Soper, Mike Meyers

Book

CompTIA A+ Complete Practice Tests: Exam 220-1001 and Exam 220-1002, 2nd Edition
Test your knowledge and know what to expect on A+ exam day.
Book Duration 16h 5m Book Authors By Jeff T. Parker, Quentin Docter

Book

Mike Meyers' CompTIA A+ Certification Passport: (Exams 220-1001 & 220-1002), Seventh Edition
Fully redesigned and updated to provide accelerated review of all the topics covered on the new Core 1 and Core 2 CompTIA A+ exams, this quick review guide takes you on your exam preparation path, providing expert tips and sound advice along the way.
Book Duration 9h 16m Book Authors By Mark E. Soper, Mike Meyers
SHOW MORE
FREE ACCESS

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