Digital Automation

  • 3 Courses | 1h 36m 45s
  • 17 Books | 48h 6m
  • 4 Audiobooks | 34h 11m 29s
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Digital transformation enables business process automation. Process automation tools cut costs, eliminate errors, and speed up processes.

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Enhancing the Customer Experience with HCI

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COURSES INCLUDED

Enhancing the Customer Experience with HCI
Human-computer interaction (HCI) deals with how people and automated systems interact and communicate with each other. It's quickly moving far beyond the field of gaming and entertainment, and into the business environment. In fact, as more devices are connected and automatically carrying out tasks, HCI is being utilized by businesses to add value to their enterprise in many different ways. In this course, you'll learn about enhancing the customer experience through HCI and explore possible customer barriers and technical limitations involved. You'll also learn to recognize best practices for developing HCI applications and identify current HCI trends. This course covers the benefits, challenges, best practices, and trends of HCI.
6 videos | 30m has Assessment available Badge Certification PMI PDU
Implementing an Automation Software Strategy
Implementing a process automation strategy improves business efficiency. Organizations are increasingly leaning toward business automation strategies to improve efficiency and productivity. For many organizations, it's either automate or get left behind. In this course, you'll learn how digital automation can optimize your organization’s processes, what the capabilities of automation software are, and the key elements of effective automation software. You'll also learn how to map out a software automation strategy, as well as tips and best practices for creating and implementing an automation strategy.
7 videos | 32m has Assessment available Badge Certification PMI PDU
Exploring Business Process Automation
Business tasks that are monotonous, repetitive, and routine are prone to human error, cause boredom, and erode employee motivation. Business automation can reduce risk and save time, and it offers a wide range of other business benefits, including putting employees to better use working on tasks that require creative, critical, and higher ordered thinking skills. Implementing business process automation (BPA) can increase productivity, but it’s not suitable for every situation. In this course, you'll learn about BPA, including digital automation, how and where to apply it, and the benefits of successful implementation. You'll also learn how to identify appropriate opportunities, as well as best practices for its use and pitfalls to avoid.
7 videos | 33m has Assessment available Badge Certification PMI PDU

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BOOKS INCLUDED

Book

MIT Sloan Management Review on Business Process Automation
In this collection of articles from MIT Sloan Management Review, you'll learn if your business ready for the impact of artificial intelligence on your workforce, and how your organization can exploit the value of AI while augmenting its human capabilities.
Book Duration 1h 7m Book Authors By MIT Sloan Management Review

Book

MIT Sloan Management Review Article on Putting Responsible AI Into Practice
This article from MIT Sloan Management Review provides a survey of individuals driving ethical AI efforts that finds that the practice has a long way to go.
Book Duration 5m Book Authors By Bogdana Rakova, Henriette Cramer, Jingying Yang, Rumman Chowdhury

Book

MIT Sloan Management Review Article on Why Your Board Needs a Plan for AI Oversight
This article from MIT Sloan Management Review discusses how it’s time for every board to develop a proactive approach for overseeing how AI operates within the context of an organization’s overall mission and risk management.
Book Duration 8m Book Authors By Karen Silverman

Book

MIT Sloan Management Review Article on Strategy For and With AI
This article from MIT Sloan Management Review talks about how a company’s strategy is defined by its key performance indicators and how artificial intelligence can help determine which outcomes to measure, how to measure them, and how to prioritize them.
Book Duration 11m Book Authors By David Kiron, Michael Schrage

Book

MIT Sloan Management Review Article on Using Artificial Intelligence to Promote Diversity
This article from MIT Sloan Management Review talks about how AI can help us overcome biases instead of perpetuating them with guidance from the humans who design, train, and refine its systems.
Book Duration 6m Book Authors By H. James Wilson, Paul R. Daugherty, Rumman Chowdhury

Book

MIT Sloan Management Review Article on Four Ways Jobs Will Respond to Automation
This article from MIT Sloan Management Review discusses how the level of threat from automation to a given profession depends on two factors: the type of value provided and how it’s delivered.
Book Duration 5m Book Authors By Beth Humberd, Scott Latham

Book

MIT Sloan Management Review Article on Does AI-Flavored Feedback Require a Human Touch?
This article from MIT Sloan Management Review discusses how companies must choose whether humans or machines should get the last word on employee performance.
Book Duration 3m Book Authors By Michael Schrage

Book

MIT Sloan Management Review Article on Could AI Be the Cure for Workplace Gender Inequality?
In this article from MIT Sloan Management Review, learn how artificial intelligence replacing many of the workplace roles that men dominate.
Book Duration 4m Book Authors By Barry Libert , Megan Beck

Book

Fundamentals of Business Process Management
Featuring dozens of examples, more than 100 hands-on exercises, and numerous suggestions for further reading, this class-tested text encompasses the whole BPM lifecycle, including process identification, modelling, analysis, redesign, automation and monitoring.
Book Duration 8h 42m Book Authors By Hajo A. Reijers, Jan Mendling, Marcello La Rosa, Marlon Dumas

Book

Rise of the Robots Technology and the Threat of a Jobless Future
Essential reading for anyone who wants to understand what accelerating technology means for their own economic prospects—not to mention those of their children—as well as for society as a whole, this book details what machine intelligence and robotics can accomplish, and implores employers, scholars, and policy makers alike to face the implications.
Book Duration 5h 27m Book Authors By Martin Ford

Book

A Pragmatic Guide to Business Process Modelling, Second Edition
Covering all aspects of the BPM process, including analysis, specification, mapping, measurement and documentation, this guide shows how effective, accurate modelling can deliver a more complete understanding of a business and its future requirements.
Book Duration 3h 48m Book Authors By Jon Holt

Book

Strategy and Business Process Management: Techniques for Improving Execution, Adaptability, and Consistency
Preparing readers to master business process management (BPM), this book defines the planning framework and managerial mindset necessary to craft and drive highly effective business process improvement projects and continuous improvement programs.
Book Duration 4h 16m Book Authors By Carl F. Lehmann

Book

More Joel On Software
Containing a collection of essays from the author's web site, this "in-the-trenches" book offers a feast of opinions and impressions on software development, software design, running a software business, and so much more.
Book Duration 4h 46m Book Authors By Joel Spolsky

Book

Introduction to Software Quality
Providing a comprehensive introduction to software quality and software process improvement, this clearly written and easy-to-follow book examines the various tools that support software engineering, and offers detailed coverage of software metrics and problem solving.
Book Duration 6h 18m Book Authors By Gerard O'Regan

Book

High Performance Through Business Process Management: Strategy Execution in a Digital World, Third Edition
Showing how to achieve high performance successfully in a digital business environment, this book presents value-driven business process management as a successful method to turn strategy into people- and technology-based execution, quickly and at minimal risk.
Book Duration 4h 7m Book Authors By Mathias Kirchmer

Book

Supercharg3D: How 3D Printing Will Drive Your Supply Chain
Featuring case studies and illustrated examples from across industries, this book is a strategic and operational guide to using 3D printing to drive value in the supply chain.
Book Duration 4h 38m Book Authors By Len Pannett

Book

Driving Digital Transformation Through Data and AI: A Practical Guide to Delivering Data Science and Machine Learning Products
Avoid being left behind and make data science and artificial intelligence a profitable part of your business with this practical guide to product delivery.
Book Duration 4h 15m Book Authors By Alexander Borek, Nadine Prill
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