Managing Conflict

  • 6 Courses | 2h 38m 35s
  • 6 Books | 13h 46m
  • 3 Audiobooks | 19h 20m 57s
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Conflict is unavoidable in any organization. Learn how to establish a positive conflict environment and use conflict as constructive force.


Welcome to the Skillsoft Leadership Development Program
Whether you are an aspiring, new, or experienced leader who leads people or projects, we've designed this curriculum to meet you where you are in your own leadership journey.
1 video | 4m available Badge
Setting Professional Boundaries
In today's professional landscape, where the lines between work and personal life often blur, mastering the art of setting boundaries has become indispensable. Setting boundaries is not merely an act of individual wellness; it's a pivotal skill that bolsters team dynamics, enhances productivity, and fosters a respectful organizational culture. In this course, you'll learn the key aspects of professional boundaries that help foster a healthy work environment. You'll learn to identify the deterrents to setting professional boundaries. You'll also learn about strategies to set healthy professional boundaries and maintain those boundaries consistently.
6 videos | 28m has Assessment available Badge
Harnessing the Power of Positive Conflict
Conflict, as an inherent facet of any organization, holds a dual nature: it can either disrupt equilibrium or become a springboard for innovation and growth. When managed effectively, differences of opinion drive collaboration, enhanced decision-making, and fresh perspectives. Leaders who harness dispute as an opportunity cultivate innovative cultures, elevating team performance and overall organizational success. In modern contexts, conflict becomes a resource that fuels positive change, amplifying not only team dynamics, but also leadership essence. In this course, you will explore the benefits of leveraging conflict as a catalyst for positive change. You will also delve into the different styles of conflict management prevalent in today's workplaces and strategies to handle disputes, quarrels, and dissension more positively.
6 videos | 26m has Assessment available Badge
Leading Others through Conflict
Conflict is inevitable within any organization, and successful leaders must know how to manage conflict. Resolving conflict doesn't have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams. In this course, you'll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.
7 videos | 42m has Assessment available Badge Certification PMI PDU
Leadership Insights on Conflict Management
Don't let conflict create chaos! By learning to deal with different types of conflict, understanding the impact of personality, and using language to your advantage, you can take control-whether you are managing conflict or mixed up in it.
20 videos | 46m available Badge
Remote Innovation Through Conflict and Collaboration, powered by MIT SMR
The authors share details pertaining to how leaders can connect to individuals, teams, and C-suite to support innovation in remote work, and also how leaders can embed innovation in remote teams by directly connecting the different levels, functions, and specializations.
3 videos | 11m has Assessment available Badge


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MIT Sloan Management Review on Managing Conflict
In this collection of articles from MIT Sloan Management Review, you'll learn how to maintain balance between business and cultural norms, if a lack of diversity can lead to mistakes in your decision making, if conflict can result in innovative solutions, and more.
book Duration 33m book Authors By MIT Sloan Management Review


MIT Sloan Management Review on Negotiation
In this collection of articles from MIT Sloan Management Review, you'll learn the key traits and abilities any negotiator needs to successfully make a deal, and how to identify the best strategy for working with either an ally or a competitor.
book Duration 1h 19m book Authors By MIT Sloan Management Review


Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships
Demonstrating how effective conflict management can have a powerful impact on the way organizations channel their energies, this book provides practical guidance on how to prevent, contain, and resolve conflict in the workplace.
book Duration 5h 10m book Authors By Clive Johnson, Jackie Keddy


Engagement: Transforming Difficult Relationships at Work
Presenting an engaging business novella that relates real, practical techniques captured in a 4-step SURE model for handling people problems, this book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success.
book Duration 2h 44m book Authors By Joan V. Gallos, Lee G. Bolman


The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, this handbook gives you the confidence to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role - and also gives the organization a plan for what it can do to foster a tension-free workplace.
book Duration 2h 21m book Authors By Barbara Mitchell, Cornelia Gamlem


Conflict Management
Exploring the best ways to manage conflict situations in the workplace, this book shows that while conflict can be a very destructive force, it can also prove to be a creative and positive one if managed correctly.
book Duration 1h 39m book Authors By Baden Eunson



Conflict without Casualties: A Field Guide for Leading with Compassionate Accountability, Second Edition
This audio edition helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.
audiobook Duration 6h 13m 33s audiobook Authors By Nate Regier


Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle)
This audio edition shows how to defuse even the most potentially explosive situations and to find success when things seem impossible.
audiobook Duration 6h 59m 38s audiobook Authors By Deepak Malhotra


The Elephant in the Boardroom: How Leaders Use and Manage Conflict to Reach Greater Levels of Success
This audio edition explores the unique and challenging relationship that leaders have with conflict, and offers the know-how needed to use conflict as the engine of innovation and creativity.
audiobook Duration 6h 7m 46s audiobook Authors By Edgar Papke


Leading Your Team
Great teams don't come together by accident. Successful leaders know that putting together an efficient and effective team requires planning, forethought, honest assessment, and a little trial and error. And once you've put the team together, then comes the work of coaching, motivating, and managing them. In this Leading Your Team Unit benchmark, you'll have the opportunity to see where your team building, and team leading skills currently stand and learn where you can further develop and refine your abilities to lead your team to success. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.
6m    |   6 questions


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