Managing Conflict

  • 3 Courses | 1h 46m 47s
  • 6 Books | 13h 46m
  • 3 Audiobooks | 19h 20m 57s
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Conflict is unavoidable in any organization. Learn how to establish a positive conflict environment and use conflict as constructive force.


Welcome to the Leadership Development Program
Whether you’re new to a leadership role or a battle-tested veteran, there is always more to learn about leading people, leading teams, or leading your business. Learning is a life-long journey, and leadership development is an ongoing process. In this course, you'll be introduced to Skillsoft's Leadership Development Program. Comprised of thirty modern competency-based leadership channels, this program will help expand your knowledge about what it takes to be a leader and the necessary mindsets and behaviors that enable successful leaders to face and overcome the challenges they encounter every day.  This course provides an introductory overview to the program and the rich array of courses, resources, tools, and expert advice available to help you grow your leadership career."
1 video | 9m available Badge
Leading Others through Conflict
Conflict is inevitable within any organization, and successful leaders must know how to manage conflict. Resolving conflict doesn’t have to be a negative force, and leaders can set the tone for conflict resolution, and how it's viewed by their teams. In this course, you’ll learn strategies for managing team conflict at both the group and individual levels. You'll also learn how to use conflict as a positive force that can lead to innovation and an openness toward looking at the business in new ways.
7 videos | 51m has Assessment available Badge Certification PMI PDU
Leadership Insights on Conflict Management
Don’t let conflict create chaos! By learning to deal with different types of conflict, understanding the impact of personality, and using language to your advantage, you can take control—whether you are managing conflict or mixed up in it.
20 videos | 46m available Badge


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MIT Sloan Management Review on Managing Conflict
In this collection of articles from MIT Sloan Management Review, you'll learn how to maintain balance between business and cultural norms, if a lack of diversity can lead to mistakes in your decision making, if conflict can result in innovative solutions, and more.
Book Duration 33m Book Authors By MIT Sloan Management Review


MIT Sloan Management Review on Negotiation
In this collection of articles from MIT Sloan Management Review, you'll learn the key traits and abilities any negotiator needs to successfully make a deal, and how to identify the best strategy for working with either an ally or a competitor.
Book Duration 1h 19m Book Authors By MIT Sloan Management Review


Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships
Demonstrating how effective conflict management can have a powerful impact on the way organizations channel their energies, this book provides practical guidance on how to prevent, contain, and resolve conflict in the workplace.
Book Duration 5h 10m Book Authors By Clive Johnson, Jackie Keddy


Engagement: Transforming Difficult Relationships at Work
Presenting an engaging business novella that relates real, practical techniques captured in a 4-step SURE model for handling people problems, this book shows you deft strategies for addressing those challenges with a well thought-out framework for getting your team fully invested in the group's success.
Book Duration 2h 44m Book Authors By Joan V. Gallos, Lee G. Bolman


The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity
Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, this handbook gives you the confidence to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role - and also gives the organization a plan for what it can do to foster a tension-free workplace.
Book Duration 2h 21m Book Authors By Barbara Mitchell, Cornelia Gamlem


Conflict Management
Exploring the best ways to manage conflict situations in the workplace, this book shows that while conflict can be a very destructive force, it can also prove to be a creative and positive one if managed correctly.
Book Duration 1h 39m Book Authors By Baden Eunson


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