Interacting with Customers

Everyone
  • 8 videos | 24m 2s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Effectively communicating with customers increases customer satisfaction and projects service excellence. This course provides valuable advice on how to improve client service (CS) by building customer relationships with better customer conversations. It covers how to improve conversations with customers by speaking effectively, using vocal cues, listening actively, and using paraphrasing to convey your understanding of the customer's needs.

WHAT YOU WILL LEARN

  • Classify examples of communication as formal or informal
    Identify methods to overcome barriers to effective communication
    Recognize the skills required for effective speaking
    Match positive and negative vocal cues with examples
  • Identify the factors that contribute to effective listening
    Match the mirroring behaviors involved in active listening to their characteristics
    Identify the benefits of using paraphrasing techniques

IN THIS COURSE

  • 49s
  • 3m 19s
  • Locked
    3.  Overcoming Barriers to Communication
    3m 41s
    In this video, find out how to identify methods to overcome barriers to effective communication. FREE ACCESS
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    4.  Implementing Effective Speaking Skills
    3m 7s
    Learn how to recognize the skills required for effective speaking. FREE ACCESS
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    5.  Using Vocal Cues
    3m 2s
    In this video, you will learn how to match positive and negative vocal cues with examples. FREE ACCESS
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    6.  Effective Listening Skills
    3m 12s
    During this video, you will discover how to identify the factors that contribute to effective listening. FREE ACCESS
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    7.  Being an Active Listener
    3m 10s
    Discover how to match the mirroring behaviors involved in active listening to the characteristics of the speaker. FREE ACCESS
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    8.  Paraphrasing
    3m 42s
    In this video, you will learn how to identify the benefits of using paraphrasing techniques. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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Digital badges are yours to keep, forever.

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