Interacting with Customers
Everyone
- 8 videos | 24m 2s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Effectively communicating with customers increases customer satisfaction and projects service excellence. This course provides valuable advice on how to improve client service (CS) by building customer relationships with better customer conversations. It covers how to improve conversations with customers by speaking effectively, using vocal cues, listening actively, and using paraphrasing to convey your understanding of the customer's needs.
WHAT YOU WILL LEARN
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classify examples of communication as formal or informal
identify methods to overcome barriers to effective communication
recognize the skills required for effective speaking
match positive and negative vocal cues with examples -
identify the factors that contribute to effective listening
match the mirroring behaviors involved in active listening to their characteristics
identify the benefits of using paraphrasing techniques
IN THIS COURSE
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1.Interacting with Customers49sUP NEXT
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2.Formal and Informal Communication3m 19s
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3.Overcoming Barriers to Communication3m 41s
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4.Implementing Effective Speaking Skills3m 7s
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5.Using Vocal Cues3m 2s
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6.Effective Listening Skills3m 12s
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7.Being an Active Listener3m 10s
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8.Paraphrasing3m 42s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
