Interacting with Customers

Everyone
  • 8 videos | 24m 2s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Likes 3077 Likes 3077
Effectively communicating with customers increases customer satisfaction and projects service excellence. This course provides valuable advice on how to improve client service (CS) by building customer relationships with better customer conversations. It covers how to improve conversations with customers by speaking effectively, using vocal cues, listening actively, and using paraphrasing to convey your understanding of the customer's needs.

WHAT YOU WILL LEARN

  • classify examples of communication as formal or informal
    identify methods to overcome barriers to effective communication
    recognize the skills required for effective speaking
    match positive and negative vocal cues with examples
  • identify the factors that contribute to effective listening
    match the mirroring behaviors involved in active listening to their characteristics
    identify the benefits of using paraphrasing techniques

IN THIS COURSE

  • Playable
    1. 
    Interacting with Customers
    49s
    UP NEXT
  • Playable
    2. 
    Formal and Informal Communication
    3m 19s
  • Locked
    3. 
    Overcoming Barriers to Communication
    3m 41s
  • Locked
    4. 
    Implementing Effective Speaking Skills
    3m 7s
  • Locked
    5. 
    Using Vocal Cues
    3m 2s
  • Locked
    6. 
    Effective Listening Skills
    3m 12s
  • Locked
    7. 
    Being an Active Listener
    3m 10s
  • Locked
    8. 
    Paraphrasing
    3m 42s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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