Users First Mindset

  • 15m
  • 10 questions
The Users First Mindset benchmark will measure your ability to recall and relate the underlying concepts of thinking about users first. You will be evaluated on the principles of user research and understanding needs, the theory of researching user journeys, and how to consider accessibility regulations and best practices. A learner who scores high on this benchmark demonstrates that they have the essential users first skills and can understand and grasp the underlying users first concepts and practices.

Topics covered

  • describe how different groups of stakeholders have different requirements for the product
  • describe the elements of customer-centric brainstorming
  • identify the benefits of customer journey mapping
  • identify the data used to build a user persona
  • identify the essential elements of user personas
  • identify the steps to draft a customer journey map
  • recognize the impact of external influences on the product strategy
  • recognize ways to see through the customer’s eyes
  • specify the benefits of creating accessible web sites
  • specify why regulatory compliance is important and why it's needed