IT Software Technician: A+ (Core 2) 2022 Beginner
  • 3 Courses | 4h 16m 21s
  • 12 Courses | 14h 25m 42s
  • Includes Lab
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If you have an affinity for software, you've come to the right place. Take the first step at becoming a master technician, from apps to operating systems.


CompTIA A+ Core 2: Desktop, Server, & Mobile Operating Systems

  • Playable
    Course Overview
    1m 19s
  • Playable
    Microsoft Windows Operating Systems
    6m 34s


CompTIA A+ 220-1002: Comparing Common Operating Systems

  • Playable
    32-bit vs. 64-bit Processing
    7m 13s
  • Playable
    Workstation Operating Systems
    6m 33s


CompTIA A+ Core 2: Desktop, Server, & Mobile Operating Systems
Technicians must be aware of the features and installation requirements of various types of operating systems. Use this course to learn about common OS types and how to perform OS installations and upgrades in a diverse OS environment. Begin by exploring the features of Windows, Linux, macOS, ChromeOS, and mobile device operating systems. Discover available OS installation options and plan an operating system deployment strategy after reviewing various installation methods. Finally, perform the installation of a Windows 10, Windows Server 2019, Ubuntu Linux, and macOS system. Once you have completed this course, you will be able to select the appropriate operating system for a given scenario and plan its deployment. This course will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.
14 videos | 1h 18m available Badge
CompTIA A+ Core 2: Linux, macOS, & Windows File Systems
New disk devices can be initialized as Master Boot Record (MBR) or GUID Partition Table (GPT) and can be formatted using different types of file systems. Use this course to become familiar with and learn how to manage common Linux, macOS, and Windows file systems. To start, explore common file system types including the New Technology File System (NTFS), File Allocation Table (FAT32), exFAT, ext3, ext4, and the Apple File System (APFS). Discover the difference between MBR and GPT disks and learn how to format and partition disks. You'll then work with NTFS, share, and Linux file system permissions to configure access for network shares and learn how to manage file systems using command line tools. Once you have completed this course, you will be able to choose the appropriate file system and management tools for specific situations. This course will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.
12 videos | 1h 7m available Badge
CompTIA A+ Core 2: Operating System & Network Management
Understanding the network connectivity options in modern operating systems is a vital skill you need as a technician. In this course, you will explore various GUI management tools that can be used when working in Windows. Learn to navigate and configure Control Panel settings and discover how to utilize networking commands in Windows and Linux, and management tools for macOS. Next, you will review how IP addressing, DNS, and DHCP works and observe how to configure Windows DNS and DHCP servers. Finally, learn how to manage various network settings, including those related to Windows Defender and Microsoft Active Directory. Upon completion of this course, you'll be able to use command-line management tools and manage network-related settings in Windows, Linux, and the macOS. This course will help you prepare for the CompTIA A+ Core 2 (220-1102) certification exam.
16 videos | 1h 50m available Badge


CompTIA A+ 220-1002: Comparing Common Operating Systems
Explore and compare the various client-side operating systems and their installation processes. In this course you will learn: to identify and define what an operating system is; to differentiate between 32-bit and 64-bit processing; to differentiate between operating system vendors; and to understand the differences between the major smartphone and tablet operating system vendors. Learners also observe how to update limitations and compatibility concerns for vendor-specific operating systems; to identify the differences between versions of Microsoft operating systems; to determine appropriate editions of Windows client, based on customer profiles; and to configure desktop styles and user interfaces. You will learn how to choose the appropriate boot configuration based on needs; to choose appropriate types of installation methods based on deployment needs; to implement network and image-based deployments; how to recover a failed installation; and how to compare common operating system architectures, installation sources, and targets. The course concludes with exercises on aspects of common operating systems, including making distinctions between 32-bit and 64-bit architecture. Course helps prepare for CompTIA A+ certification exam 220-1002
12 videos | 1h 13m has Assessment available Badge
CompTIA A+ 220-1002: Microsoft Operating System Installation & Upgrade
Learn important Microsoft operating system (OS) installation and upgrade considerations and critical skills to ensure success of your installations. In this course, you will learn: to configure partitions and volumes, create redundant disk arrays, and convert disks; to configure disk formatting and distinguish between file system types and their use; to stage and configure alternate third-party drivers to load when necessary; and how to differentiate between the Workgroup and Domain setup, and when each is appropriate; to configure settings including time, date, region, and language. Observe how to perform driver management, including installation, update, and removal; to implement automated OS and software updates for Windows, MAC, and Linux; to use the factory recovery partition to reset a Windows installation; and to format the system volume (boot drive). Other issues covered: enumerating prerequisites for any Windows install and identifying which hardware compatibility tool to use for each OS compatibility; how Microsoft's application compatibility toolset has evolved since AppCompat; how to identify and mitigate OS compatibility/upgrade issues; and how to assess upgrade readiness. Course helps prepare for CompTIA A+ certification exam 220-1002.
13 videos | 1h 8m has Assessment available Badge
CompTIA A+ 220-1002: Microsoft Command Line Tools
Examine how to use Windows management utilities in both the command line and GUI - necessary skills for the A+ 220-1002 exam. During this course, you will learn how to navigate the file system and diagnose and maintain networks. Examine GOP tools, the imaging tool, Copy, Xcopy, and Robocopy. Learn about net use and the net user command to create and delete user accounts. Discover the native Windows GUI tool services.msc, to manage the Windows system. Also learn about other Windows GUI tools, such as Notepad, Explorer, Windows Update, and Regedit
12 videos | 1h 24m has Assessment available Badge
CompTIA A+ 220-1002: MS Operating System Administrative Tools
Examine how to use Windows Administrative Tools to navigate available options, and to perform memory diagnostics, disk management, and system maintenance - necessary skills for the A+ 220-1002 exam. Learn about computer management and a custom MMC to manage the local machine. Examine the Performance Monitor and Task Scheduler. Identify data sources, component services, and system configuration. Review print management, local security policy, Windows memory diagnostics, Windows Defender, the Event Viewer, and user account management. Finally, discover the features and uses of MSConfig, the Task Manager, and Disk Manager
14 videos | 1h 32m has Assessment available Badge
CompTIA A+ 220-1002: Windows Control Panel Utilities
The Windows Control Panel is a central location for accessing and configuring various system features and components. During this course, you will explore some of the critical Control Panel utilities covered on the CompTIA A+ 220-1002 exam. Discovr internet options, display settings, folder options, system settings, the Windows Firewall, and Windows power options. As a review exercise, you will learn how to configure internet options with tabs from the last browsing session, view hidden files and folders, and finally, turn Windows Firewall on, to guard connections to public networks
7 videos | 46m has Assessment available Badge
CompTIA A+ 220-1002: Application Installation, Networking, & Tools
Examine application installations and the configuration requirements and considerations for application rollouts, networking security, and remote connections, including the use of Windows Control Panel tools and Linux commands. This course shows learners how to configure the correct folder/file access to support application installation and validate security to minimize impact to devices and the network; how to configure Windows Firewall; how to configure IP addresses in Windows; how to list differences in network connection types, requirements, and security; when to use Homegroup, Workgroup, and Domain setup; how to manage and configure shares, mapped drives, and printers; and how to manage and configure remote connectivity, including proxy settings, Remote Desktop Connection, and Remote Assistance. Other issues: how to implement best practices for disk maintenance, patch management, driver/firmware updates, and antivirus/anti-malware updates; how to use and configure MAC/Linux client tools; how to manage client features; and how to use basic Linux commands, plus an overview of Client Tools. Course helps prepare for CompTIA A+ certification exam 220-1002
12 videos | 1h 12m has Assessment available Badge
CompTIA A+ 220-1002: Security Fundamentals
An important component of traditional security measures is the physical security requirements employed to safeguard valuable computer equipment. This 14-video course examines current physical security practices and how to improve them in the 21 st century. Begin with door and offices locks, fences, and perimeter defenses—solar-powered lights, cameras, motion detectors, and data storage places. Fire suppression systems are important, but consider less obvious benefits of positive airflow systems—preventing dust particles from entering "clean" areas and ensure that air flows out, not in. Laptops must be physically secured at cubicle desks (cable locks); servers must be locked in secure rooms, not under a reception desk. Other tools: privacy screens; so-called "mantraps"—steel shutters walling off outer vestibules; entry control rosters. Be sure to secure mobile devices—tablets, cell phones—against both viruses and unauthorized use by outsiders. Antimalware, antiviral software, multifactor authentication, Smart cards, data loss prevention, and firewalls are also important examples. Emerge from this course better prepared to implement best practices in security in your office. Course helps prepare for CompTIA A+ certification exam 220-1002
14 videos | 1h 20m has Assessment available Badge
CompTIA A+ 220-1002: Critical Security Concepts
Among the newer forms of security for most workers in the 21 st century involves social engineering—protecting workers and work against subtle but dangerous attacks by con men and scammers. This 14-video course reviews security fundamentals and the many ways in which devious people steal information—masquerading as delivery men, entering unauthorized areas without badges, shoulder surfing (airports, coffee shops), spoofing, dumpster-diving, and insidiously clever "spear phishing" attacks—legitimate-looking e-mails luring workers to malicious websites, or worse, into opening "encrypted" attachments with company credentials or password. Review critical measures of Active Directory administration, user management, and encryption of files and disks; implement logon time restrictions and failed-attempt lockouts; disable guest accounts in a timely fashion; avoid use of noncompliant systems; prevent careless moving or copying of office files; encrypt files and disks. In this day of widespread remote teleworking, safeguard home offices—where wireless signals are easily intercepted without simple, appropriate precautions. Danger lurks everywhere, and no one, however experienced, can ever be too careful! Course helps prepare for CompTIA+ certification exam 220-1002
14 videos | 1h 29m has Assessment available Badge
CompTIA A+ 220-1002: Software Troubleshooting
Diagnosing problems within a network or a computer requires a special and versatile toolbox for the IT specialist. This 9-video series outlines many popular troubleshooting tools and practical strategies needed to quickly isolate all kinds of problems, regardless of platform, and resolve them, to help restore normal working conditions efficiently and quickly. Various process checklists are invaluable—the five-step system checklist, the six-step analyzing systems, the seven-step remediation of malware, all discussed here. Is the problem widespread or limited to one machine? Has anything significant been installed recently—hardware or software? Are users plagued by popups, spam, slow bootups, or slow performance? Do specific security issues need addressing? Is a Web-based email application (Hotmail, Yahoo, G-mail accounts) involved? If malware is suspected or discovered, the system is often infected; one machine or many may need to be rebooted, restarted, and cleaned—and antivirus or antimalware installed. Learn what to do and when to do it, from rolling back updates to restarting service. Course helps prepare for CompTIA+ certification exam 220-1002
9 videos | 55m has Assessment available Badge
CompTIA A+ 220-1002: Operational Procedures Best Practices
This 13-video course offers a comprehensive overview of best practices and safety standards: the working rules which keep operators from causing harm to their systems. Documentation best practices, for example, begin with network topologies—mapping diagrams of distribution of devices and subnetworks, home or office—while sensible password policies exist to offer invaluable protection to users and systems alike. Record all incidents; manage inventory carefully; comply with government regulations and MSDS documentation. Basic safety procedures—goggles, air filter masks, weight limitations, toxic waste handling—are needed to protect users, equipment, and IT staff alike, and must be up-to-date. Change management is critical to continued success; what the world you work in will look like next year is almost impossible to guess, so learn to be ready for anything. Remote access technologies are constantly evolving, and you must keep abreast of changes. A closing exercise allows you to assess your knowledge of just a few: password policies; airborne dust and debris; and government regulatory compliance laws. Course helps prepare for CompTIA A+ certification exam 220-1002
13 videos | 1h 20m has Assessment available Badge
CompTIA A+ 220-1002: System Utilities
Explore critical system utilities, such as Credential Manager, Bitlocker, Device Manager, and Sync Center. This course also discusses when to use Windows HomeGroups, and how to configure Windows sound, devices, and printers. Learn how to use the Windows Network Sharing Center and the Device Manager to connect and troubleshoot peripherals and other connected devices. At the end of the course, you will have the opportunity to see how to add the Telnet client feature to your computer, set a default printer, setup your NIC card to automatically get an IP address, and to update your video card’s display driver.
9 videos | 55m has Assessment available Badge
Programming Fundamentals : Command Line Interface & Operating System Commands
In computer programming, commands are a common method of interacting with a computer to perform specific operations. A computer's command line interface (CLI) tool is used to enter, accept, and forward commands to the computer's operating system (OS). The commands and CLI will vary depending on the OS used (Microsoft, Linux, macOS, etc.) Use this course to get started with some of the most common commands used in Windows and Linux systems. Learn the commands that generate the most return in terms of productivity, such as engaging with files, folders, and programs. In doing this, become comfortable with using Windows and Linux CLIs. By the end of the course, you'll be able to execute the most frequently used commands on a Windows or Linux system.
12 videos | 1h 6m has Assessment available Badge


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