Microsoft Dynamics Administration: Beginner Microsoft Dynamics 365

https://www.skillsoft.com/channel/microsoft-dynamics-administration-64b58d31-161a-11e7-bf96-7fcd66e560cd?expertiselevel=60346&technologyandversion=60348 https://www.skillsoft.com/channel/microsoft-dynamics-administration-64b58d31-161a-11e7-bf96-7fcd66e560cd?expertiselevel=60346&technologyandversion=6367222 https://www.skillsoft.com/channel/microsoft-dynamics-administration-64b58d31-161a-11e7-bf96-7fcd66e560cd?expertiselevel=60347&technologyandversion=60348 https://www.skillsoft.com/channel/microsoft-dynamics-administration-64b58d31-161a-11e7-bf96-7fcd66e560cd?expertiselevel=60347&technologyandversion=6367222 https://www.skillsoft.com/channel/microsoft-dynamics-administration-64b58d31-161a-11e7-bf96-7fcd66e560cd?expertiselevel=6440835&technologyandversion=6367222
  • 17 Courses | 14h 51m 29s
  • 4 Books | 23h 11m
  • 1 Course | 54m 31s
  • 4 Books | 23h 11m
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Explore Microsoft's customer relationship management (CRM) solution used to manage all aspects of your client relationships.

GETTING STARTED

Customization, Relationships, & Roles

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    1. 
    Solution Management
    6m 44s
    NOW PLAYING
  • Playable
    2. 
    Import and Export Solutions
    6m 32s
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GETTING STARTED

Forms, Marketing, Contacts, & Processes

  • Playable
    1. 
    Navigating the Dynamics CRM 2013 Application
    3m 2s
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    Understanding the Minor Usability Improvements
    3m 26s
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COURSES INCLUDED

Customization, Relationships, & Roles
Microsoft Dynamics CRM 2013 integrates with SharePoint for enhanced collaboration and management facilities. Discover how to customize entities and fields, manage relationships, work with custom activities, and work with roles.
8 videos | 54m has Assessment available Badge
Customization, Roles, Security, & Auditing
Microsoft Dynamics CRM 2013 integrates with SharePoint for enhanced collaboration and management facilities. Explore customization and configuration options in Microsoft Dynamics CRM, and get the most out of SharePoint integration.
12 videos | 1h 11m available Badge
Customizing Entities & Views
Entities are a powerful feature of Dynamics CRM used to model business data. Discover how to define and manage entities and customize visualization of that data.
8 videos | 42m has Assessment available Badge
Business Rules, Process Flows, & Form Customization
Entities are a powerful feature of Dynamics CRM used to model business data. Discover how to model business rules and process flows and use Dynamics CRM for form creation.
12 videos | 1h 11m has Assessment available Badge
Fields & Relationships
At the heart of Dynamics CRM is relationships. Discover how to customize data fields, and explore the types of relationships supported by Dynamics CRM and how to create and work with them.
13 videos | 49m has Assessment available Badge
Charts & Dashboards
Relationships enable you to model complex dynamics simply and easily. Explore charts and dashboards, powerful ways of visualizing aggregated business data.
7 videos | 27m available Badge
Microsoft Dynamics CRM 2013: Getting Started
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application with a flexible platform for a broad range of requirements. Explore an introduction to the system navigation and basic features.
5 videos | 27m available Badge
Outlook Client & E-mail Management
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application with a flexible platform for a broad range of requirements. Discover how to work with the Dynamics Outlook Client and integrate your e-mails with CRM 2013.
12 videos | 1h 1m available Badge
Business Process Automation
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application with a flexible platform for a broad range of requirements. Explore business process automation from workflows to custom queries using advanced find.
9 videos | 57m available Badge
Sales Management
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that makes it possible to automate much of the sales process. Explore the sales module, sales pipeline management, lead management, and competition tracking.
7 videos | 35m available Badge
Configuring the Sales Module
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that makes it possible to automate much of the sales process. Explore sales module configuration, the product catalog, price lists, quotes, and reports.
9 videos | 48m available Badge
Metrics, Sales Analysis, & Reporting
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that makes it possible to automate much of the sales process. Discover how to measure performance through metrics and goals, and various ways to create reports.
9 videos | 55m available Badge
Marketing Automation
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that enables you to automate the marketing process. Discover how to configure and use the marketing module, choose campaigns, and configure activities.
12 videos | 1h 5m available Badge
Marketing Reports & Data Quality Management
Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that enables you to automate the marketing process. Discover how to use the marketing module, import data, and manage data quality.
10 videos | 1h available Badge
Case Management
Microsoft Dynamics CRM 2013 is a CRM application that you can use to automate and improve your organization's customer service. Discover how to use the customer service module including creating and managing service cases.
10 videos | 58m available Badge
Service Contracts & Scheduling
Microsoft Dynamics CRM 2013 is a CRM application that you can use to automate and improve your organization's customer service. Discover how to use the customer service module including complex service scheduling and contract management.
9 videos | 1h 1m has Assessment available Badge
Advanced Case Management
Microsoft Dynamics CRM 2013 is a CRM application that you can use to automate and improve your organization's customer service. Discover how to use the customer service module including entitlements and service level agreements.
7 videos | 42m available Badge
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COURSES INCLUDED

Forms, Marketing, Contacts, & Processes
In Microsoft Dynamics CRM 2013, you can use marketing campaigns to introduce new products or services. Discover how to modify and publish forms, work with the business process workflows, and implement marketing campaigns.
15 videos | 54m available Badge

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BOOKS INCLUDED

Book

Microsoft Dynamics CRM API Development for Online and On-Premise Environments
In order to ensure that you have all of the tools necessary to achieve success with CRM development, this authoritative text presents the essential aspects of API development including plugin development and registration.
Book Duration 57m Book Authors By Mark Beckner, Triston Arisawa

Book

Microsoft Dynamics CRM 4 For Dummies
Whether you’re considering a CRM system for the first time or you’ve decided to switch from another system to Microsoft Dynamics CRM, this guide will help you get set up, navigate and customize the system, work with your accounts and contacts, and more.
Book Duration 5h 25m Book Authors By David Lee, Joel Scott, Scott Weiss

Book

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
Demonstrating best practices for design, configuration, and development, this book uses real-world solutions and exercises giving you the confidence and expertise to deliver an implementation that provides long-term success for your organization.
Book Duration 3h 58m Book Authors By Aaron Yetter, Hoss Hostetler, Justin Mathena

Book

Microsoft Dynamics CRM 2011 Administration Bible
Featuring step-by-step instruction and in-depth coverage of all essential topics, this authoritative guide is packed with expert guidance on the latest version of Dynamics CRM and will get you thoroughly up to speed on everything from the basics to new features and more.
Book Duration 12h 51m Book Authors By Geoff Ables, Matthew Wittemann
SHOW MORE
FREE ACCESS

BOOKS INCLUDED

Book

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
Demonstrating best practices for design, configuration, and development, this book uses real-world solutions and exercises giving you the confidence and expertise to deliver an implementation that provides long-term success for your organization.
Book Duration 3h 58m Book Authors By Aaron Yetter, Hoss Hostetler, Justin Mathena

Book

Microsoft Dynamics CRM 2011 Administration Bible
Featuring step-by-step instruction and in-depth coverage of all essential topics, this authoritative guide is packed with expert guidance on the latest version of Dynamics CRM and will get you thoroughly up to speed on everything from the basics to new features and more.
Book Duration 12h 51m Book Authors By Geoff Ables, Matthew Wittemann

Book

Microsoft Dynamics CRM API Development for Online and On-Premise Environments
In order to ensure that you have all of the tools necessary to achieve success with CRM development, this authoritative text presents the essential aspects of API development including plugin development and registration.
Book Duration 57m Book Authors By Mark Beckner, Triston Arisawa

Book

Microsoft Dynamics CRM 4 For Dummies
Whether you’re considering a CRM system for the first time or you’ve decided to switch from another system to Microsoft Dynamics CRM, this guide will help you get set up, navigate and customize the system, work with your accounts and contacts, and more.
Book Duration 5h 25m Book Authors By David Lee, Joel Scott, Scott Weiss
SHOW MORE
FREE ACCESS

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