Customer Service Representative Journey
- 60 Courses | 22h 17m 4s
Basics of Customer Service
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. Learn more about the basics of customer service.
- 13 Courses | 5h 15m 17s
Effectively communicating with customers increases customer satisfaction and projects service excellence. Learn more about communication.
- 12 Courses | 4h 31m 26s
Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. Learn more about problem solving.
- 12 Courses | 4h 17s
Detail-oriented and Organizational Skills
If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This mean developing schedule management skills. The stress and potential for mistakes grows when you don't spend time organizing your time. Learn more about being detail-oriented and increase your organizational skills.
- 12 Courses | 4h 36m 30s
Professionalism, Accountability, & Ethics
Everyone must also answer to an inner boss, a personal, internal voice that provides guidance on whether the job is done as well as you can do it. Accepting personal accountability means your setting demanding standards and committing to meeting them. Learn more about professionalism, accountability, and ethics.
- 11 Courses | 3h 53m 34s
In this course, you’ll learn what analogical thinking is, when it’s best used, and how to use it. You’ll also learn under what situations it can fail, and how to avoid superficial analogies so you can make better strategic choices.
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.Digital badges are yours to keep, forever.