Customer Service Representative Journey
- 60 Courses | 22h 16m 34s
- 6 Books | 50m
- 6 Audiobooks | 1h 52m 44s
Basics of Customer Service
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. Learn more about the basics of customer service.
- 13 Courses | 5h 15m 15s
- 1 Book | 10m
- 1 Audiobook | 20m 49s
Effectively communicating with customers increases customer satisfaction and projects service excellence. Learn more about communication.
- 12 Courses | 4h 31m 25s
- 1 Book | 11m
- 1 Audiobook | 21m 46s
Solving problems requires strategic thinking. You need to ask the right people the right questions to get to the source of the issue and find the solution. Learn more about problem solving.
- 12 Courses | 3h 59m 52s
- 1 Book | 9m
- 1 Audiobook | 15m 59s
Detail-oriented and Organizational Skills
If you want to manage your schedule and make your time count, you have to be organized. But to stay organized, you need to check your progress. This mean developing schedule management skills. The stress and potential for mistakes grows when you don't spend time organizing your time. Learn more about being detail-oriented and increase your organizational skills.
- 12 Courses | 4h 36m 29s
- 1 Book | 4m
- 1 Audiobook | 16m 20s
Professionalism, Accountability, & Ethics
Everyone must also answer to an inner boss, a personal, internal voice that provides guidance on whether the job is done as well as you can do it. Accepting personal accountability means your setting demanding standards and committing to meeting them. Learn more about professionalism, accountability, and ethics.
- 11 Courses | 3h 53m 33s
- 2 Books | 16m
- 2 Audiobooks | 37m 50s
In this course, you’ll learn what analogical thinking is, when it’s best used, and how to use it. You’ll also learn under what situations it can fail, and how to avoid superficial analogies so you can make better strategic choices.
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.Digital badges are yours to keep, forever.
Book SummaryCustomer Service Training 101: Quick and Easy Techniques That Get Great Results, Second Edition
Book SummaryThink on Your Feet: Tips and Tricks to Improve Your Impromptu Communication Skills on the Job
Book SummaryDecision Making & Problem Solving Strategies
Book SummaryFocus: The Hidden Driver of Excellence
Book SummaryGlobal Business Ethics: Responsible Decision Making in an International Context
Book SummaryMaking Yourself Indispensable: The Power of Personal Accountability
Audio SummaryExceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Audio SummarySimply Said: Communicating Better at Work and Beyond
Audio SummarySecrets of Power Problem Solving
Audio SummaryDigital Minimalism: Choosing a Focused Life in a Noisy World
Audio SummaryPropeller: Accelerating Change by Getting Accountability Right
Audio SummaryCrucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition