Customer Service Essentials

  • 17m
  • 17 questions
Interactions with customers can sometimes be challenging. Utilize tools and techniques to better handle difficult situations for better outcomes. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.

Topics covered

  • Adapting to Your Customer's Cues
  • Becoming a Chat Agent Star
  • Communicating Effectively with Customers
  • Controlling Conflict, Stress, and Time in Customer Service
  • Dealing with Customer Service Incident and Complaints
  • Designing a Customer Service Strategy
  • Discovering Customer Needs
  • Engaging with Customers
  • Facing Confrontation in Customer Service
  • Fostering a Service Mindset
  • Generating Effective Solutions
  • Interpreting Customers' Service Priorities
  • Polishing Your Skills for Excellent Customer Service
  • Providing On-Site Customer Service
  • Providing Telephone Customer Service
  • Rapport Building in Customer Service
  • Strengthening Your Service Skills