SKILL BENCHMARK

Customer Service Essentials

  • 17m
  • 17 questions
Interactions with customers can sometimes be challenging. Utilize tools and techniques to better handle difficult situations for better outcomes.

Topics covered

  • Adapting to Your Customer's Cues
  • Becoming a Chat Agent Star
  • Communicating Effectively with Customers
  • Controlling Conflict, Stress, and Time in Customer Service
  • Dealing with Customer Service Incident and Complaints
  • Designing a Customer Service Strategy
  • Discovering Customer Needs
  • Engaging with Customers
  • Facing Confrontation in Customer Service
  • Fostering a Service Mindset
  • Generating Effective Solutions
  • Interpreting Customers' Service Priorities
  • Polishing Your Skills for Excellent Customer Service
  • Providing On-Site Customer Service
  • Providing Telephone Customer Service
  • Rapport Building in Customer Service
  • Strengthening Your Service Skills

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