Aspire Journeys

Customer Success Manager Journey

  • 51 Courses | 32h 41m 41s
Likes 47 Likes 47
Companies want their customers to succeed, and Customer Success Managers can help customers achieve their goals.  Learn more about the skills required by Customer Success Managers. This Journey is based on real-time market information from Burning Glass Technologies and focuses on the role of the Customer Success Manager within organizations.

Customer Relationships

Start growing relationships that exceed customers’ needs and desires.  Learn more about how to build lasting customer relationships.

  • 6 Courses | 6h 9m 32s

A Customer First Mindset

Organizations need people who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers.  Learn more about a customer first mindset.

  • 8 Courses | 6h 39m 48s

Communication & Listening Skills

Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information.  Learn more about communication and listening skills.

  • 10 Courses | 5h 32m 59s

Sales & Presentation Skills

Delivering a presentation demands that you convey your message clearly while capturing the attention of your audience.  Learn more about presentation skills.

  • 14 Courses | 8h 11m 5s

Curiosity and Creativity

New challenges require new ideas, new solutions, and new skills and knowledge. And this requires continuous learning and self-development.  Learn more about curiousity and creativity.

  • 13 Courses | 6h 8m 17s

COURSES INCLUDED

Rapport Building in Customer Service
Strong customer relationships are key to projecting service excellence. Building rapport is essential and requires knowing your customers, understanding their situations, and providing an empathetic ear for them to voice their concerns. In this course, you'll learn how to improve client service (CS) by building rapport with customers. It covers paying close attention to customer needs, connecting with the customer, and being positive. You'll also learn how to empathize with customers by relating your own experiences, reflecting their emotions back to them, and normalizing their difficulties.
7 videos | 25m has Assessment available Badge Certification PMI PDU
Designing a Customer Service Strategy
There are several defining moments, or moments of truth, that can make or break every service transaction. To successfully navigate these moments of truth in customer relationships, it's important for service organizations to add value to a customer's experience by creating and implementing strong, clearly defined client service (CS) standards. In this course, you'll learn about techniques used to shape the direction of customer service in an organization, including mapping, researching, taking action on, and evaluating moments of truth. You'll also learn how to develop and implement a customer service strategy to achieve service excellence.
7 videos | 27m has Assessment available Badge Certification PMI PDU
Polishing Your Skills for Excellent Customer Service
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to enhance your interactions with customers to project service excellence. You'll explore how to establish effective customer relationships that involve customers in problem solving. Finally, you'll discover how to improve communication for a better client service (CS) in a cross-cultural customer support center or help desk environment.
7 videos | 24m has Assessment available Badge Certification PMI PDU
Expert Insights on Customer Relationships
Customer service is not about service; it’s about relationships. Like fruitful vegetable gardens, these relationships require constant nurturing. Start growing relationships that exceed customers’ needs and desires, and make them blossom.
31 videos | 1h available Badge
Expert Insights on Networking & Building Relationships
There’s a lot of talk about the significance of networking. And while we may think we know what it is and how to do it, there is an art to building and sustaining these important relationships. It’s time to unleash your hidden talent.
55 videos | 2h available Badge
Be Liked and Respected in the Workplace
Eighty percent of your day is spent at work. Whether you commute to an office or work from home, to a huge degree your professional success depends on your likability. Think about all your professional interactions; you work on team projects, collaborate on conference calls, sit in meetings, talk to clients, etc. These and more are situations that require your ability to be liked. However, it’s not a popularity contest. Being liked doesn’t mean you give up your professional integrity. Although it’s not possible to be liked by everyone, this course teaches you techniques to be likable and respected by your colleagues and boss. You will also learn how to ‘get over it’ when someone in the workplace does not like you.
7 videos | 32m has Assessment available Badge
Embracing a Customer-obsessed Mentality
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding, delighting, connecting with and serving customers. Organizations need people who are customer obsessed. People who are so interested and committed to the people they are creating and designing for that they are willing to spend time, take risks and admit that they personally might be wrong. People who are so customer obsessed that