Customer Success Manager Journey
- 42 Courses | 16h 21m 52s
- 9 Books | 1h 28m
- 6 Audiobooks | 1h 52m 29s
Start growing relationships that exceed customers’ needs and desires. Learn more about how to build lasting customer relationships.
- 4 Courses | 1h 19m 31s
- 1 Book | 7m
- 1 Audiobook | 17m 3s
A Customer First Mindset
Organizations need people who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers. Learn more about a customer first mindset.
- 8 Courses | 4h 54m 44s
- 1 Book | 9m
- 1 Audiobook | 13m 31s
Communication & Listening Skills
Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information. Learn more about communication and listening skills.
- 8 Courses | 2h 49m 45s
- 2 Books | 21m
- 1 Audiobook | 21m 46s
Sales & Presentation Skills
Delivering a presentation demands that you convey your message clearly while capturing the attention of your audience. Learn more about presentation skills.
- 12 Courses | 4h 12m 28s
- 2 Books | 19m
- 1 Audiobook | 19m 57s
Curiosity and Creativity
New challenges require new ideas, new solutions, and new skills and knowledge. And this requires continuous learning and self-development. Learn more about curiousity and creativity.
- 10 Courses | 3h 5m 24s
- 3 Books | 32m
- 2 Audiobooks | 40m 12s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.Digital badges are yours to keep, forever.
BOOK SUMMARYThe Trusted Advisor: How to Create Trust-Based Relationships with Your Clients
BOOK SUMMARYCustomer Innovation: Customer-Centric Strategy for Enduring Growth
BOOK SUMMARYThink on Your Feet: Tips and Tricks to Improve Your Impromptu Communication Skills on the Job
BOOK SUMMARYHow to Speak so People Really Listen: The Straight-Talking Guide to Communicating with Influence and Impact
BOOK SUMMARYPitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal
BOOK SUMMARYDevelop Your Presentation Skills, Third Edition
BOOK SUMMARYThe Innovative Sale: Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
BOOK SUMMARYThe Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
BOOK SUMMARYThe Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth
AUDIOBOOK SUMMARYSun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships
AUDIOBOOK SUMMARYCustomer Centricity: Focus on the Right Customers for Strategic Advantage
AUDIOBOOK SUMMARYSimply Said: Communicating Better at Work and Beyond
AUDIOBOOK SUMMARY10 Steps to Successful Presentations
AUDIOBOOK SUMMARYHow to be a Brilliant Thinker: Exercise Your Mind and Find Creative Solutions
AUDIOBOOK SUMMARYLearning for the Long Run: 7 Practices for Sustaining a Resilient Learning Organization