Customer Success Manager Journey
- 51 Courses | 27h 28m 53s
- 9 Books | 1h 28m
- 7 Audiobooks | 2h 11m 35s
Start growing relationships that exceed customers’ needs and desires. Learn more about how to build lasting customer relationships.
- 6 Courses | 5h 39m 30s
- 1 Book | 7m
- 1 Audiobook | 17m 3s
A Customer First Mindset
Organizations need people who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers. Learn more about a customer first mindset.
- 8 Courses | 4h 54m 47s
- 1 Book | 9m
- 1 Audiobook | 13m 31s
Communication & Listening Skills
Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information. Learn more about communication and listening skills.
- 10 Courses | 4h 32m 28s
- 2 Books | 21m
- 1 Audiobook | 21m 46s
Sales & Presentation Skills
Delivering a presentation demands that you convey your message clearly while capturing the attention of your audience. Learn more about presentation skills.
- 14 Courses | 7h 6m 31s
- 2 Books | 19m
- 2 Audiobooks | 39m 3s
Curiosity and Creativity
New challenges require new ideas, new solutions, and new skills and knowledge. And this requires continuous learning and self-development. Learn more about curiousity and creativity.
- 13 Courses | 5h 15m 37s
- 3 Books | 32m
- 2 Audiobooks | 40m 12s
In this course, you will learn the characteristics of digital customers and how the online world shapes their expectations. You’ll learn how to utilize data and analytics using tools like conversion rate optimization and funnel analytics to build a better customer experience. You will also come to recognize the value of data privacy and the trust involved in holding customer information. Finally, you'll learn the value of maintaining the human connection online and actions an organization must take to foster the innovation necessary for meeting customer service customer experience expectations.
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.Digital badges are yours to keep, forever.
Book SummaryThe Trusted Advisor: How to Create Trust-Based Relationships with Your Clients
Book SummaryCustomer Innovation: Customer-Centric Strategy for Enduring Growth
Book SummaryThink on Your Feet: Tips and Tricks to Improve Your Impromptu Communication Skills on the Job
Book SummaryHow to Speak so People Really Listen: The Straight-Talking Guide to Communicating with Influence and Impact
Book SummaryPitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal
Book SummaryDevelop Your Presentation Skills, Third Edition
Book SummaryThe Innovative Sale: Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
Book SummaryThe Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
Book SummaryThe Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth
Audio SummarySun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships
Audio SummaryCustomer Centricity: Focus on the Right Customers for Strategic Advantage
Audio SummarySimply Said: Communicating Better at Work and Beyond
Audio Summary10 Steps to Successful Presentations
Audio SummaryYour Perfect Presentation: Speak in Front of Any Audience Anytime Anywhere and Never Be Nervous Again
Audio SummaryHow to be a Brilliant Thinker: Exercise Your Mind and Find Creative Solutions
Audio SummaryLearning for the Long Run: 7 Practices for Sustaining a Resilient Learning Organization