Listening

  • 5 Courses | 2h 18m 53s
  • 7 Books | 14h 55m
  • 7 Audiobooks | 22h 30m 47s
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You may think you're a good listener, but others may disagree. Make the commitment today to become a better listener.

GETTING STARTED

Become a Great Listener

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    Become a Great Listener
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    Adopting a Receptive Mindset
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COURSES INCLUDED

Become a Great Listener
Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information. This requires strong listening skills – a vital asset in any business environment. In this course, you'll work on sharpening your listening skills and getting yourself in the right receptive mindset for communicating. You'll learn how to recognize the behaviors that indicate receptivity, as well as to identify the different types of listener. You’ll also learn how to ask the right questions to ensure that you understand what is being communicated.
6 videos | 15m has Assessment available Badge Certification PMI PDU
Listening Even When it's Difficult to Listen
Successful people are generally excellent listeners. They're able to give others their full attention so that they can understand their needs and ask the right questions, even in difficult or stressful situations. They can also use their listening skills effectively to communicate their own goals and to build strong relationships with others. In this course, you'll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to actively listening. You'll also learn how being receptive to what others are saying can go a long way to breaking down the barriers to clear communication.
8 videos | 22m has Assessment available Badge Certification PMI PDU
Using Active Listening in Workplace Situations
Active listening skills are used by professionals in a wide range of occupations and industries to enhance their work. By being receptive and open to others, they're able to elicit and understand other people's thoughts, needs, or emotions, and then steer the conversation in an appropriate manner to a successful conclusion. In this course, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener. You'll also discover techniques for dealing with emotionally-charged situations, and explore how to use listening skills to your benefit during common workplace situations such as sales pitches and negotiations.
8 videos | 23m has Assessment available Badge Certification PMI PDU
Taking Effective and Professional Notes
Skilled note taking can make you more productive in business situations. Writing notes and engaging in written communication also provide an effective record to review when necessary. In this course, you'll learn tools, techniques, and grammar strategies for effective note taking in interviews and meetings. You'll also learn ways to write notes that help you learn and recall information, to make it easier to communicate to others.
6 videos | 26m has Assessment available Badge Certification PMI PDU
Expert Insights on Listening
Listening is about more than paying attention, and there’s more than one way to listen. When you hone this vital business skill, the way you think about business and what others think about you changes drastically—and for the better.
18 videos | 50m available Badge
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EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

BOOKS INCLUDED

Book

Listening Until You Really Hear
Listening effectively keeps you informed, up to date, and out of trouble. This concise guide will help you hone your listening skills so you can increase your impact when you do speak, and have a negotiating edge, power, and influence.
Book Duration 22m Book Authors By Dianna Booher

Book

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Discussing the skills you need to get through to anyone, this book shares simple but powerful techniques readers can use to really get through to people—whether they’re coworkers, friends, strangers, or enemies.
Book Duration 3h 49m Book Authors By Mark Goulston

Book

How to Listen and How to Be Heard: Inclusive Conversations at Work
For anyone who has ever felt their voice isn't heard at work, this is a guide on how to empower yourself and others to communicate with people who think, act, and experience things differently than you do, and do so with more confidence, candor, and authenticity.
Book Duration 3h 49m Book Authors By Alissa Carpenter

Book

Rule#1 Stop Talking! A Guide to Listening
Incorporating stories and insights submitted from an array of contributors including listening experts, this book helps readers deepen their awareness of the listening skill and of their own listening habits and blocks.
Book Duration 2h 15m Book Authors By Linda Eve Diamond

Book

Active Listening: Improve Your Ability to Listen and Lead
Aimed at managers and executives who are concerned with their own and others’ development, this guidebook can help you become a more effective listener and leader by learning the skills of active listening.
Book Duration 20m Book Authors By Michael H. Hoppe

Book

Dale Carnegie & Associates: Listen! The Art of Effective Communication
Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener and making yourself heard and understood, this book will show you how it's done, even in difficult situations.
Book Duration 2h 7m Book Authors By Dale Carnegie & Associates

Book

Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities
Using examples from families, governments, corporations and nonprofits, the author explores the connection between individual learning and institutional change, and shows how talk productively about complex issues by learning to listen.
Book Duration 2h 13m Book Authors By Adam Kahane
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AUDIOBOOKS INCLUDED

Audio Summary

Power Listening: Mastering the Most Critical Business Skill of All
Power Listening explores the idea that most of the information you need to make sound decisions in your business or personal life is readily available, if only you remain silent long enough to hear it. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 9m 39s Audiobook Authors By Bernard T. Ferrari

Audio Summary

Satisfaction: How Every Great Company Listens to the Voice of the Customer
Satisfaction provides the basics you can use to identify the important issues fundamental to customer-focused marketing. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 11m Audiobook Authors By Chris Denove, James D. Power IV

Audiobook

Listening: The Forgotten Skill: A Self-Teaching Guide, Second Edition
This audio edition shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally. Read by the author.
Audiobook Duration 3h 57m 37s Audiobook Authors By Madelyn Burley-Allen

Audiobook

Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster
This audio edition highlights the role of listening in effective communications and breaks it down into a set of learnable skills.
Audiobook Duration 8h 23m 43s Audiobook Authors By Dorothy Grover Bolton, Robert Bolton

Audiobook

Maestro: A Surprising Story About Leading by Listening
This audio edition reveals powerful leadership lessons by explaining the inner workings of a symphony orchestra.
Audiobook Duration 3h 46m 17s Audiobook Authors By Roger Nierenberg

Audiobook

Power Listening: Mastering the Most Critical Business Skill of All
This audio edition reveals a step-by-step process that will help anyone become an active listener, and be able to shape and focus any conversation.
Audiobook Duration 5h 36m 11s Audiobook Authors By Bernard T. Ferrari

Audiobook

Mark Goulston on Just Listen
In this AMACOM Edgewise podcast, author Mark Goulston provides some scripts and keywords to use to smooth out even the toughest conversations.
Audiobook Duration 26m 20s Audiobook Authors By Mark Goulston
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