• 5 Courses | 2h 36m 53s
  • 8 Books | 17h 52m
  • 7 Audiobooks | 22h 30m 47s
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You may think you’re a good listener, but others may disagree. Make the commitment today to become a better listener. 


Become a Great Listener

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    Become a Great Listener
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    Adopting a Receptive Mindset
    3m 12s


Become a Great Listener
Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information. This requires strong listening skills – a vital asset in any business environment. In this course, you'll work on sharpening your listening skills and getting yourself in the right receptive mindset for communicating. You'll learn how to recognize the behaviors that indicate receptivity, as well as to identify the different types of listener. You’ll also learn how to ask the right questions to ensure that you understand what is being communicated.
6 videos | 15m has Assessment available Badge Certification PMI PDU
Listening Even When it's Difficult to Listen
Successful people are generally excellent listeners. They’re able to give others their full attention so that they can understand their needs and ask the right questions, even in difficult or stressful situations. They can also use their listening skills effectively to communicate their own goals and to build strong relationships with others. In this course, you'll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to actively listening. You’ll also learn how being receptive to what others are saying can go a long way to breaking down the barriers to clear communication.
8 videos | 31m has Assessment available Badge Certification PMI PDU
Using Active Listening in Workplace Situations
Active listening skills are used by professionals in a wide range of occupations and industries to enhance their work. By being receptive and open to others, they’re able to elicit and understand other people’s thoughts, needs, or emotions, and then steer the conversation in an appropriate manner to a successful conclusion. In this course, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener. You’ll also discover techniques for dealing with emotionally-charged situations, and explore how to use listening skills to your benefit during common workplace situations such as sales pitches and negotiations.
8 videos | 32m has Assessment available Badge Certification PMI PDU
Taking Effective and Professional Notes
Skilled note taking can make you more productive in business situations. Writing notes and engaging in written communication also provide an effective record to review when necessary. In this course, you'll learn tools, techniques, and grammar strategies for effective note taking in interviews and meetings. You'll also learn ways to write notes that help you learn and recall information, to make it easier to communicate to others.
6 videos | 26m has Assessment available Badge Certification PMI PDU
Expert Insights on Listening
Listening is about more than paying attention, and there’s more than one way to listen. When you hone this vital business skill, the way you think about business and what others think about you changes drastically—and for the better.
18 videos | 50m available Badge


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Listening Until You Really Hear
Listening effectively keeps you informed, up to date, and out of trouble. This concise guide will help you hone your listening skills so you can increase your impact when you do speak, and have a negotiating edge, power, and influence.
Book Duration 22m Book Authors By Dianna Booher


Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Discussing the skills you need to get through to anyone, this book shares simple but powerful techniques readers can use to really get through to people—whether they’re coworkers, friends, strangers, or enemies.
Book Duration 3h 49m Book Authors By Mark Goulston


How to Listen and How to Be Heard: Inclusive Conversations at Work
For anyone who has ever felt their voice isn't heard at work, this is a guide on how to empower yourself and others to communicate with people who think, act, and experience things differently than you do, and do so with more confidence, candor, and authenticity.
Book Duration 3h 49m Book Authors By Alissa Carpenter


Rule#1 Stop Talking! A Guide to Listening
Incorporating stories and insights submitted from an array of contributors including listening experts, this book helps readers deepen their awareness of the listening skill and of their own listening habits and blocks.
Book Duration 2h 15m Book Authors By Linda Eve Diamond


Active Listening: Improve Your Ability to Listen and Lead
Aimed at managers and executives who are concerned with their own and others’ development, this guidebook can help you become a more effective listener and leader by learning the skills of active listening.
Book Duration 20m Book Authors By Michael H. Hoppe