Problem Solving & Decision Making

  • 7 Courses | 3h 3m 49s
  • 20 Books | 14h 46m
  • 7 Audiobooks | 36h 49m 42s
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Tackling complex problems and making good decisions are key to the leader's role. Explore best practices.

COURSES INCLUDED

Welcome to the Skillsoft Leadership Development Program
Whether you are an aspiring, new, or experienced leader who leads people or projects, we've designed this curriculum to meet you where you are in your own leadership journey.
1 video | 4m available Badge
Leading through Problem Solving and Decision Making
The hallmark of leadership is being able to work through problems and make tough decisions using the skills and experience of your team. In this course, you'll learn how to use a three stage approach to engage your team in this effort.
7 videos | 46m has Assessment available Badge Certification PMI PDU
Become a Better Problem Solver by Telling Better Stories, powered by MIT SMR
In this course, the authors explain how to improve problem-solving by using storytelling. They also describe how the story framework can easily summarize any problem for decision makers.
4 videos | 13m has Assessment available Badge
Leadership Insights on Problem Solving & Decision Making
Could you be a better decision maker? Absolutely. Better decisions result from a timely response, collaborative efforts, and an absence of emotions. Become an expert problem solver and start making smarter decisions today.
14 videos | 55m available Badge
Problem Solving: Defining and Stating the Problem
For most business professionals, solving problems is a major part of their jobs. But what are often seen as problems are really symptoms of deeper challenges. Treating these symptoms may provide temporary relief, but the deeper issues remain. By investigating the scope of problems and addressing their root causes, you can work toward ultimately finding solutions for sustained success. In this course, you will explore the process of uncovering the roots of business problems, starting with gathering all of the pertinent information necessary to understand the scope of a problem and its effects. You will also learn about the value of root cause analysis and some of the common, popular tools for performing one. Finally, you'll learn how to prepare a problem statement that clearly defines the problem and lays the foundation for finding solutions that address its roots.
6 videos | 20m has Assessment available Badge
Problem Solving: Generating Solutions
When faced with business challenges, defining the problem is an important step, but it's only the first in a series of steps. Now comes the hard part: finding ways to solve the problem. Generating multiple solutions allows you to open up your thinking and reexamine your opportunities and possibilities. Studies have found that when decision makers considered two or more possible solutions, the average failure rate of an implemented solution dropped from 50% to 30%. Generating alternative solutions sets the stage for creativity, innovation, and success. It allows your company to pursue not just a good solution, but the best solution. In this course, you will explore the process of generating alternative solutions to business problems. You'll look at the types of information you need to gather before you can begin, ways to brainstorm creatively and productively, and how to use the ideas that come from it to fashion and solidify actionable solutions. Finally, you'll learn to identify potential pitfalls to generating solutions and how to mitigate or avoid them.
6 videos | 22m has Assessment available Badge
Problem Solving: Choosing and Implementing the Right Solution
Almost any business problem can have more than one solution, but some solutions are better than others. And one of those will be the best solution. Trying to find the best, right solution to a business problem can itself be a problem. Finding that right solution means applying the right process and methods to meet your organization's needs now, and in the future. In this course, you'll explore approaches for analyzing and evaluating alternative solutions to find the one that best solves your problem. You'll learn about the most appropriate criteria for choosing the right solution and best practices for implementing it. Finally, you'll consider ways of evaluating its success and assessing your problem-solving methods.
6 videos | 19m has Assessment available Badge
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BOOKS INCLUDED

Book

MIT Sloan Management Review on Problem Solving and Decision Making
In this collection of articles from MIT Sloan Management Review, you'll learn the difference between a decisive leader and an impulsive one, as well as the best way to confront problems within a team.
book Duration 1h 2m book Authors By MIT Sloan Management Review

Book

MIT Sloan Management Review Article on The Critical Difference Between Complex and Complicated
This article from MIT Sloan Management Review discusses how the solutions to complicated problems don't work as well with complex problems and explains why.
book Duration 6m book Authors By Theodore Kinni

Book

MIT Sloan Management Review Article on Dynamic Networks Improve Remote Decision-Making
This article from MIT Sloan Management Review discusses how crisis events demand decision-making networks that are dynamic, not static, and respond to frequent feedback.
book Duration 4m book Authors By Abdullah Almaatouq, Alex “Sandy” Pentland

Book

MIT Sloan Management Review Article on Five Key Elements of Problem-Centric Selling
This article from MIT Sloan Management Review reveals that when it comes to winning over customers, sales teams need to adopt a new approach.
book Duration 3m book Authors By J. Keenan

BOOK SUMMARY

MIT Sloan Management Review Article on Toyota's Secret: The A3 Report
In this article from MIT Sloan Management Review, you'll learn Toyota's unique method for problem-solving and decision making.
book Duration 3m book Authors By MIT Sloan Management Review

Book

MIT Sloan Management Review Article on Want to Make Better Decisions? Start Experimenting
This article from MIT Sloan Management Review reveals four lessons for using randomized controlled experiments to create value for your company and customers.
book Duration 14m book Authors By Max H. Bazerman, Michael Luca

BOOK SUMMARY

MIT Sloan Management Review Article on Stop Jumping to Solutions!
In this article from MIT Sloan Management Review, you'll learn the necessary steps to take in order to avoid making poor decisions in complex situations.
book Duration 16m book Authors By MIT Sloan Management Review

Book

MIT Sloan Management Review on Data-driven Decision Making
In this collection of articles from MIT Sloan Management Review, you'll discover how you decide which data is worth paying attention to and which is just noise and that solving that riddle is the key to better decisions.
book Duration 40m book Authors By MIT Sloan Management Review

BOOK SUMMARY

Problem Solved: A Powerful System for Making Complex Decisions with Confidence and Conviction
Problem Solved provides you with a consistent decision-making process based on research principles. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 10m book Authors By Cheryl Strauss Einhorn

BOOK SUMMARY

The Diagrams Book: 50 Ways to Solve any Problem Visually
The Diagrams Book provides a comprehensive list of diagrams to consider when outlining a problem to be solved or expressing thoughts and ideas. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 8m book Authors By Kevin Duncan

BOOK SUMMARY

The Leader's Guide to Lateral Thinking Skills: Powerful Problem-Solving Techniques to Ignite Your Team's Potential
In The Leader's Guide to Lateral Thinking Skills, author Paul Sloane shows business leaders how to go about creating organizations that are innovative and lateral thinking. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 10m book Authors By Paul Sloane

BOOK SUMMARY

Secrets of Power Problem Solving
Secrets of Power Problem Solving provides the framework and skills that businesspeople need to create a more effective workspace, free of both money- and people-related problems. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 9m book Authors By Roger Dawson

Book

Stop Guessing: The 9 Behaviors of Great Problem Solvers
Illustrated with examples ranging from everyday issues to serious problems, this book will help you understand the behaviors that great problem-solvers use to tackle the hardest problems with skill and panache, regardless of the industry or nature of the problem.
book Duration 2h 7m book Authors By Nat Greene

Book

What's Your Problem?: Identifying and Solving the Five Types of Process Problems
Outlining proven approaches for seamlessly integrating Lean and Six Sigma methodologies with learning and teaching process improvement, this accessible book will help to improve your courses so that participants acquire essential skills quicker and at lower costs.
book Duration 2h 37m book Authors By Kicab Castañeda-Méndez

Book

The Diagrams Books: 50 Ways to Solve any Problem Visually
Including tips and advice on how you can apply them to your own situations, this accessible guide presents fifty of the most useful diagrams that are used by consultants, academics, MBA students, and smart managers globally to assist with problem solving and thinking.
book Duration 39m book Authors By Kevin Duncan

Book

Creativity and Problem Solving
Containing mind-stimulating exercises and down-to-earth strategies, this concise, career-changing book reveals 21 proven, practical techniques readers can use to immediately begin generating a stream of productive ideas, and will help anyone tap into the root source of their own intuitive genius.
book Duration 1h 6m book Authors By Brian Tracy

BOOK SUMMARY

151 Quick Ideas for Delegating and Decision Making
151 Quick Ideas for Delegating and Decision Making empowers you to navigate the multilevel decision-making landscape and to use delegation to grow a cohesive team geared toward achievement. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 11m book Authors By Robert E. Dittmer, Stephanie McFarland

BOOK SUMMARY

The Decision Book: 50 Models for Strategic Thinking
The Decision Book offers an easy-to-understand look at various models that not only simplify the decision-making process, but also help readers to better understand themselves and others. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 6m book Authors By Mikael Krogerus, Roman Tschäppeler

Book

Transforming Leader Paradigms: Evolve from Blanket Solutions to Problem Solving for Complexity
Drawing upon decades of leadership experience and years of research with executives across many different industries, this book is about strengthening every organization's capacity to solve complex business problems.
book Duration 3h 15m book Authors By James E. Luckman, Olga Flory

Book

Design for Cognitive Bias
This book gives whirlwind tour of the cognitive biases that encroach on our lives and our work, and learn to start designing more consciously.
book Duration 1h 40m book Authors By David Dylan Thomas
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AUDIOBOOKS INCLUDED

AUDIOBOOK SUMMARY

151 Quick Ideas for Delegating and Decision Making
151 Quick Ideas for Delegating and Decision Making empowers you to navigate the multilevel decision-making landscape and to use delegation to grow a cohesive team geared toward achievement. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 23m 17s audiobook Authors By Robert E. Dittmer, Stephanie McFarland

AUDIOBOOK SUMMARY

The Leader's Guide to Lateral Thinking Skills: Powerful Problem-Solving Techniques to Ignite Your Team's Potential
In The Leader's Guide to Lateral Thinking Skills, author Paul Sloane shows business leaders how to go about creating organizations that are innovative and lateral thinking. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 22m 21s audiobook Authors By Paul Sloane

Audiobook

The 3rd Alternative: Solving Life's Most Difficult Problems
This audio edition introduces a breakthrough approach to conflict resolution and creative problem solving, transcending traditional solutions to conflict by forging a path toward a third option - 3rd Alternative.
audiobook Duration 16h 39m 51s audiobook Authors By Stephen R. Covey

Audiobook

Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast
This audio edition shares a proven formula for dramatically solving an organization's toughest challenges in mere days.
audiobook Duration 7h 14m 54s audiobook Authors By David Benjamin

Audiobook

Problem Solved: A Powerful System for Making Complex Decisions with Confidence and Conviction
This audio edition will show you how to use the powerful AREA Method to make complex personal and professional decisions with confidence and conviction.
audiobook Duration 5h 24m 47s audiobook Authors By Cheryl Strauss Einhorn

Audiobook

Creativity & Problem Solving
Containing mind-stimulating exercises and down-to-earth strategies, this audio edition will help anyone tap into the root source of their own intuitive genius. Read by the author.
audiobook Duration 2h 10m audiobook Authors By Brian Tracy

Audiobook

Business Decision Making: Streamlining the Process for More Effective Results, Second Edition
How do executives make decisions? Are their decisions conscious or unconscious? Can they explain each decision they make? What tools can they use to improve their decision-making process? These are some of the questions this audiobook addresses.
audiobook Duration 4h 34m 32s audiobook Authors By Milan Frankl
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SKILL BENCHMARKS INCLUDED

Leading the Business
Becoming a successful business leader means more than just directing and motivating your people. It also requires understanding the business you're in and making sure that you're making decisions that will help your company meet its goals. In this Leading the Business Unit Benchmark, you'll be able to make a frank assessment of your current skills in strategic planning and execution, identifying your strengths and recognizing areas of weaknesses that will benefit from further learning and growth. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.
7m    |   7 questions