Managing Conflict

  • 10m
  • 10 questions
Many people avoid difficult conversations, but conflict is unavoidable in any organization. Learn how to establish a positive conflict environment and use conflict as constructive force, and explore different techniques for handling these situations while preserving your relationships. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.

Topics covered

  • Confronting Workplace Conflict
  • Controlling Conflict, Stress, and Time in Customer Service
  • Difficult People: Can't Change Them, so Change Yourself
  • Difficult People: Strategies to Keep Everyone Working Together
  • Difficult People: Why They Act That Way and How to Deal with Them
  • Handling Team Conflict
  • How to Manage Difficult Conversations
  • Listening Even When it's Difficult to Listen
  • Navigating through Changes and Conflicts in Projects
  • Resolving Workplace Conflict