Managing Team Conflict

  • 3 Courses | 1h 13m 47s
  • 9 Books | 59h 52m
  • 11 Audiobooks | 33h 53m 17s
Likes 194 Likes 194
Conflict in teams can result in both positive and negative outcomes. Discover ways to manage conflict within teams.


Confronting Workplace Conflict

  • Playable
    Confronting Workplace Conflict
  • Playable
    Finding Your Conflict Style
    4m 34s


Confronting Workplace Conflict
Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It’s how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work.In this course, you’ll learn some of the major sources of workplace conflict. You’ll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.
6 videos | 24m has Assessment available Badge Certification PMI PDU
Resolving Workplace Conflict
A conflict-free life is the stuff of dreams. But the world doesn’t work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you’ll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.
7 videos | 24m has Assessment available Badge Certification PMI PDU
Handling Team Conflict
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You’ll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.
8 videos | 24m has Assessment available Badge Certification PMI PDU


Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.


Book Summary

Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in Life
In Optimal Outcomes, author Jennifer Goldman-Wetzler explores unhealthy patterns of conflict and presents practical steps and tools to rid yourself of its presence in your life. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
Book Duration 8m Book Authors By Jennifer Goldman-Wetzler

Book Summary

Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.
In Dare to Lead, author Brené Brown effortlessly outlines the skills that underpin courageous leadership and shows how being vulnerable can actually help you on your way to leadership excellence. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
Book Duration 8m Book Authors By Brené Brown


50 Activities for Conflict Resolution
A practical source to help professionals acquire skills to resolve workplace conflicts--or train others to do so.
Book Duration 1h 27m Book Authors By Jonamay Lambert, Selma Myers


Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes
Taking a theory-to-practice approach, this hands-on book provides managers with a knowledge base and a set of skill-building opportunities so they can reclaim their time and make their workplaces enjoyable, productive, mutually supportive environments where people want to work.
Book Duration 8h 51m Book Authors By Susan S. Raines


The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships
By exploring what mediation is, why it is necessary and how it works, this book analyzes the reasons for conflict and suggests useful everyday communication skills to help defuse anger or aggression.
Book Duration 3h 28m Book Authors By Marcelas Guyler, Nora Doherty


The Handbook of Conflict Resolution: Theory and Practice, Third Edition
Written for professionals and students in the wide variety of conflict resolution fields, this essential resource offers clear directions for creating constructive solutions to challenging interpersonal, intergroup, and international conflict.
Book Duration 26h Book Authors By Eric C. Marcus, Morton Deutsch, Peter T. Coleman


The Conflict Resolution Toolbox: Models & Maps for Analyzing, Diagnosing, and Resolving Conflict
Bridging the gap between theory and practice, this step-by-step guide shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face.
Book Duration 3h 31m Book Authors By Gary Furlong


The Mediation Process: Practical Strategies for Resolving Conflict, Fourth Edition
Expanded and revised to keep pace with developments in the field, this expert’s guide includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.
Book Duration 13h 5m