Managing Team Conflict

  • 3 Courses | 1h 13m 47s
  • 9 Books | 59h 52m
  • 10 Audiobooks | 33h 33m 6s
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Conflict in teams can result in both positive and negative outcomes. Discover ways to manage conflict within teams. While conflicts are inevitable, if they are left unresolved, conflicts can quickly impact employee morale and productivity. Learn the basic conflict management skills you'll need to resolve problems.

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Confronting Workplace Conflict

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COURSES INCLUDED

Confronting Workplace Conflict
Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It's how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work. In this course, you'll learn some of the major sources of workplace conflict. You'll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.
6 videos | 24m has Assessment available Badge Certification PMI PDU
Resolving Workplace Conflict
A conflict-free life is the stuff of dreams. But the world doesn't work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you'll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.
7 videos | 24m has Assessment available Badge Certification PMI PDU
Handling Team Conflict
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You'll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.
8 videos | 24m has Assessment available Badge Certification PMI PDU

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BOOKS INCLUDED

Book Summary

Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in Life
In Optimal Outcomes, author Jennifer Goldman-Wetzler explores unhealthy patterns of conflict and presents practical steps and tools to rid yourself of its presence in your life. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 8m book Authors By Jennifer Goldman-Wetzler

Book Summary

Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.
In Dare to Lead, author Brené Brown effortlessly outlines the skills that underpin courageous leadership and shows how being vulnerable can actually help you on your way to leadership excellence. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
book Duration 8m book Authors By Brené Brown

Book

50 Activities for Conflict Resolution
A practical source to help professionals acquire skills to resolve workplace conflicts--or train others to do so.
book Duration 1h 27m book Authors By Jonamay Lambert, Selma Myers

Book

Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes
Taking a theory-to-practice approach, this hands-on book provides managers with a knowledge base and a set of skill-building opportunities so they can reclaim their time and make their workplaces enjoyable, productive, mutually supportive environments where people want to work.
book Duration 8h 51m book Authors By Susan S. Raines

Book

The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships
By exploring what mediation is, why it is necessary and how it works, this book analyzes the reasons for conflict and suggests useful everyday communication skills to help defuse anger or aggression.
book Duration 3h 28m book Authors By Marcelas Guyler, Nora Doherty

Book

The Handbook of Conflict Resolution: Theory and Practice, Third Edition
Written for professionals and students in the wide variety of conflict resolution fields, this essential resource offers clear directions for creating constructive solutions to challenging interpersonal, intergroup, and international conflict.
book Duration 26h book Authors By Eric C. Marcus, Morton Deutsch, Peter T. Coleman

Book

The Conflict Resolution Toolbox: Models & Maps for Analyzing, Diagnosing, and Resolving Conflict
Bridging the gap between theory and practice, this step-by-step guide shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face.
book Duration 3h 31m book Authors By Gary Furlong

Book

The Mediation Process: Practical Strategies for Resolving Conflict, Fourth Edition
Expanded and revised to keep pace with developments in the field, this expert's guide includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.
book Duration 13h 5m book Authors By Christopher W. Moore

Book

How to Manage Conflict in the Organization, Second Edition
Filled with the strategies, tactics and insights you need to gain control of tough conflict situations, this course guide will help you transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.
book Duration 3h 14m book Authors By Gregg Lee Carter, Joseph F. Byrnes
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AUDIOBOOKS INCLUDED

Audiobook Summary

Divide or Conquer: How Great Teams Turn Conflict Into Strength
In Divide or Conquer, author Diana McLain Smith offers a pragmatic outlook and the tools needed to help you get your relationships back on track when they go off course. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 10m 36s audiobook Authors By Diana McLain Smith

Audiobook Summary

Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus
Why Great Leaders Don't Take Yes for an Answer delivers insightful lessons about genuine team leadership and rising above adversities in the modern world. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 12m 25s audiobook Authors By Michael A. Roberto

Audiobook Summary

Capitalizing on Conflict: Strategies and Practices for Turning Conflict to Synergy in Organizations
Capitalizing on Conflict offers useful insights to the role management must play in effectively resolving conflict in the workplace. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 10m 22s audiobook Authors By James W. Gibson, Kirk Blackard

Audiobook Summary

Managing Conflict: A Practical Guide to Resolution in the Workplace
In Managing Conflict, author David Liddle explores a practical, people-oriented approach to resolving discord in your organization. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 21m 38s audiobook Authors By David Liddle

Audiobook Summary

Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships
Managing Conflict at Work examines the workings of conflict management, with a view to creating a happier and more productive workforce. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 21m 9s audiobook Authors By Clive Johnson, Jackie Keddy

Audiobook

Easy to Love, Difficult to Discipline: The 7 Basic Skills for Turning Conflict into Cooperation
This audio edition explains that how we discipline ourselves is ultimately how we discipline our children.
audiobook Duration 9h 23m 37s audiobook Authors By Becky A. Bailey

Audiobook

The Elephant in the Boardroom: How Leaders Use and Manage Conflict to Reach Greater Levels of Success
This audio edition explores the unique and challenging relationship that leaders have with conflict, and offers the know-how needed to use conflict as the engine of innovation and creativity.
audiobook Duration 6h 7m 46s audiobook Authors By Edgar Papke

Audiobook

The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and Value
This audio edition argues that carefully created and managed tensions in the workplace can drive performance.
audiobook Duration 6h 6m 37s audiobook Authors By Damon Beyer, Saj-nicole Joni

Audiobook

Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust
This audio edition reveals a new approach to collaboration that embraces discord, experimentation, and genuine cocreation.
audiobook Duration 3h 30m 5s audiobook Authors By Adam Kahane

Audiobook

The Anatomy of Peace: Resolving the Heart of Conflict, Expanded Second Edition
This audio edition shows the way to transform personal, professional, and global conflicts, even when war is upon us.
audiobook Duration 7h 8m 51s audiobook Authors By The Arbinger Institute
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