Customer Service: Core Concepts & Methods

Start or continue your journey in Customer Service: Core Concepts & Methods. Skillsoft has the courses to grow your, or your team's, expertise in fields such as ITIL®, Essential Customer Service Skills, Customer Relationships and more. Explore our courses and unleash your edge.

  • 42 Courses | 28h 48m 37s
  • 37 Books | 132h 54m
  • 29 Audiobooks | 116h 36m 23s

EXPLORE MORE IN Customer Service: Core Concepts & Methods

4 Channels

Channel

Customer Relationships
  • 5
  • 7
  • 11
Building and maintaining good customer relationships is key to business success. Ensure you consistently exceed ...

Channel

Essential Customer Service Skills
  • 9
  • 8
  • 10
Interactions with customers can sometimes be challenging. Utilize tools and techniques to better handle ...

Channel

Customer Service Operations
  • 10
  • 7
  • 8
The goal of customer service is to build long-term relationships and loyalty. Prepare your team to deliver the ...

Channel

ITIL®
  • 9
  • 9
Service organizations use IT systems to improve efficiency, reliability and quality. Develop in-depth knowledge ...
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