Customer Service: Core Concepts & Methods

Start or continue your journey in Customer Service: Core Concepts & Methods. Skillsoft has the courses to grow your, or your team's, expertise in fields such as Customer Relationships, Essential Customer Service Skills, Customer Service Operations and more. Explore our courses and unleash your edge.

  • 36 Courses | 18h 3m 48s
  • 28 Books | 104h
  • 29 Audiobooks | 116h 36m 23s

EXPLORE MORE IN Customer Service: Core Concepts & Methods

3 Channels

Channel

Customer Relationships
  • 5
  • 7
  • 11
Building and maintaining good customer relationships is key to business success. Ensure you consistently exceed ...

Channel

Customer Service Operations
  • 13
  • 8
  • 8
The goal of customer service is to build long-term relationships and loyalty. Prepare your team to deliver the ...

Channel

Essential Customer Service Skills
  • 10
  • 8
  • 10
Interactions with customers can sometimes be challenging. Utilize tools and techniques to better handle ...

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WHY SKILLSOFT?

  • The nature of work is changing, and you may have found yourself on unfamiliar ground. Maybe you're being asked to do more. Maybe you're being asked to work faster. Maybe you're concerned that your skills are out of date. Skillsoft is for you. We can help you refresh current skills and embrace new ones so you stay in demand.
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