Customer Service Audiobooks

This audio edition tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers.

By Andy Milligan, Shaun Smith

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

By Micah Solomon

This audio edition introduces us to the "Relationship Era," where the only path for businesses seeking long-term success is to create authentic customer relationships.

By Bob Garfield, Doug Levy

In this AMACOM Edgewise podcast, author Chip Bell discusses the changes in customer service and the tradition ideas of the customer.

By Chip Bell

This audio edition reveal the emergence of connected strategies as a new source of competitive advantage.

By Christian Terwiesch, Nicolaj Siggelkow

This audio edition explains how gaining customer commitment and motivating employees to deliver excellent service can ensure successful results and satisfied customers.

By Sarah Cook

This audio edition confronts the new market reality that customers choose which companies to do business with completely on their own terms.

By Chuck Wall

This audio edition brings you today's most essential thinking on customer data and privacy to help you understand the tangled interdependencies and complexities of this evolving issue.

By Harvard Business Review

This audio edition offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

By Bob Kelleher, Roy Barnes

This audio edition provides the world's leading tools, strategies, and principles from the world's leading strategic business professionals.

By Justin Sachs

This audio edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions.

By Renee Evenson

This audio edition shows you how to kick start your customer-centric revolution, and make it stick for the long term.

By Dan Steinman, Lincoln Murphy, Nick Mehta

In this audio edition, Suman Sarkar offers bold strategies for making sure you understand your customers and keep up with their ever-changing needs.

By Suman Sakar

This audio edition explains the crucial eight aspects of communicating with today's clients to achieve optimal results, and will help you level the playing field so you can reach clients when they are ready to buy and create a superior customer experience.

By John R. Holland, Michael T. Bosworth

This audio edition explains why some customers are hard to deal with and shows you what you can do to handle difficult interactions and how to prepare for them so well that you can avoid them altogether.

By Noah Fleming, Shawn Veltman

This audio edition reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand.

By Doug Lipp

This audio edition offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. Read by the author.

By Joseph A. Michelli

This audio edition goes behind the scenes of Enterprise Holdings -- the parent company of Enterprise, Alamo, and National rental car companies -- to discover how attention to stakeholder relationships can be a key factor in success.

By Kirk Kazanjian

This audio edition helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits.

By Noah Fleming

This audio edition reveals the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.

By Leonardo Inghilleri, Micah Solomon

Through case studies and the direct voices and experiences of frontline workers, this audio edition explores exactly what it takes to effectively engage staff and providers in improving the patient care shortcomings within their institutions.

By Marie Rudden, Peter Lazes

This audio edition shows how co-creation partnerships enable you to tap into a treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.

By Chip R. Bell

This audio edition will give you proven tactics for improving your communication and eliminating loyalty barriers between you and your customer. Read by the author.

By Larry Iverson

This audio edition offers a proven, 100-day plan for conquering 14 tough client development challenges and growing your client base.

By Andrew Sobel

ITIL 4 Create, Deliver and Support (CDS): Your Companion to the ITIL 4 Managing Professional CDS Certification is a study guide designed to help students pass the ITIL 4 create, deliver, and support module.

By Claire Agutter

ITIL 4 Drive Stakeholder Value (DSV)-Your Companion to the ITIL 4 Managing Professional DSV Certification is a study guide designed to help students pass the ITIL 4 specialist: drive stakeholder value module.

By Claire Agutter

This audio edition provides everything you need to know to pass the ITIL 4 Foundation Certificate, and more.

By Claire Agutter

ITIL 4 High-velocity IT (HVIT)-Your Companion to the ITIL 4 Managing Professional HVIT Certification is a study guide designed to help students pass the ITIL 4 high-velocity IT module.

By Claire Agutter

ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

By Claire Agutter

This audio edition provides exactly what you need to understand how to pass the ITIL Foundation exam.

By Claire Agutter

This audio edition covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts, and terminology used in the ITIL service lifecycle.

By Claire Agutter

This book provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

By Claire Agutter

This audio edition gives you a clear-cut framework for thinking about your business, outlines a roadmap for discovering new markets, new products and services, and helps you generate creative opportunities to innovate your way to success.

By David Farber, Jessica Wattman, Stephen Wunker

This audio edition discusses how Starbucks continues to grow dramatically, entering new markets and channels with fresh products and technologies. Read by the author.

By J Michael. Edenfield, Joseph A. Michelli

This audio edition will help you harness the power of word-of-mouth marketing to transform your business.

By Dave Kerpen

This audio edition takes a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers.

By Joe Calloway

This audio edition will help you turn one-and-done clients into some of your most exciting and lucrative relationships.

By Jacob Parks, Tom McMakin

In this AMACOM Edgewise podcast, author Noah Fleming argues that customer loyalty is built through proper marketing that balances getting new customers and keeping existing ones.

By Noah Fleming

This audio edition will teach you how to master the six disciplines of customer experience, and shows how you can tap the transformative power of managing from the outside in.

By Harley Manning, Josh Bernoff, Kerry Bodine

This audio edition examines how leading service companies dominate their respective industries with innovative customer experience strategies.

By Joseph Michelli

This audio edition shows leaders how to reengineer care delivery using innovative strategies, proven processes, and performance-enhancing tools that will create value, improve quality, and reduce costs.

By David T. Feinberg, Glenn D. Steele Jr.

This audio edition reveals advanced questioning techniques that will help you sell your products or services based on value to the customer, rather than price-and increase your success rate as a result.

By Paul Cherry

This audio edition offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with today's consumer.

By Pete Blackshaw

This audio edition reveals the strategies and tactics the Cleveland Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improve its customer experience.

By James Merlino

This audio edition is an entertaining business tale that chronicles how a CEO learned to understand his customers' needs, and more importantly, how to embrace their power.

By Chuck Wall

This audio edition shows how the ancient Chinese General's classic strategies can lead you to victory on the increasingly competitive sales battlefield-or, better yet, without doing battle at all.

By Gerald A. Michaelson, Steven W. Michaelson

This audio edition represents the costly mistake of removing customer satisfaction from the bottom line.

By Deb Duncan, Todd Duncan

This audio edition is a step-by-step guide that will help you open doors, close deals, and make more money in a way that leverages your natural strengths. Read by the author.

By David V. Lorenzo

This audio edition will help you transform marketing in your organization, in spirit and practice-and help realize its critical roles in product management and the customer experience.

By Roland Smart

This audio edition offers a comprehensive, detailed, evidence-based plan that addresses the clinical, operational, cultural, and behavioral dimensions of care that every patient and caregiver experiences, in every setting.

By Christina Dempsey

This audio edition offers a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.

By Bill Price, David Jaffe

This audio edition provides a blueprint for finding the "Talkers" and the "Mobilizers", and reveals how to engage them with disruptive insight, and equip them to effectively challenge their own organization.

By Brent Adamson, Matthew Dixon, Nick Toman, Pat Spenner

This audio edition will help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

By Peter Fader, Sarah Toms

This audio edition will help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Read by the author.

By Lee Cockerell

The audio edition fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed - from the practitioner level all the way to senior leadership.

By Ashvin Vaidyanathan, Ruben Rabago

This audio edition is an actionable blueprint for any company that wants the best from its people, and isn't afraid of radical approaches to get it. Read by the author.

By Aaron Goldstein, Jay Goldman, Leerom Segal, Rahaf Harfoush

This audio edition provides the inspiration, tools, and insight you need to build and execute a business model that will leave your competition in the dust.

By Robbie Kellman Baxter

This audio edition shows how you can double-down and win with a proven data-driven marketing approach.

By David Norton

This audio edition culls the best practices of an exclusive group of executives and consultants from McKinsey & Company and presents rigorously selected, battle-tested tips that will give you the edge you need to up your game, raise your profile, and take your career to the next level.

By Shu Hattori

This audio edition shows you how to keep your company up to speed with your market, engage with customers at a time when loyalty keeps fading into the background, and transform your organization into a network in order to thrive in this era of digital disruption.

By Peter Hinssen

This audio edition reveals how companies can break new ground in the ongoing quest to anticipate customers' needs, to create new opportunities, and to predict and sidestep unwelcome surprises.

By Vivek Ranadive

In The Power to Predict, Ranadive forecasts the next step in achieving breakthrough business performance, a new approach he calls Predictive Business: the ability to anticipate business problems and opportunities and to act preemptively.

By Vivek Ranadive

This audio edition is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location.

By Jeff Toister

The Service Desk Handbook: A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL(r) to accomplish their tasks while making the necessary adaptations as per their organisation's needs.

By Sanjay Nair

This audio edition provides the tools and methods you need to differentiate yourself and your solutions from the competition, elevate value to the right decision maker, and maximize all sales opportunities across the entire long lead buying cycle.

By Cheryl Geoffrion, Conrad Smith, Erik Peterson, Tim Riesterer

This audio edition demonstrates how companies are reorienting their strategies around customer interactions to create and capture unique value.

By Niraj Dawar

This audio edition offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments.

By Isabella Villani

This audio edition demonstrates how trust between buyer and seller is created and explains how both sides benefit from it.

By Charles H. Green

This audio edition makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.

By Anne Morriss, Frances Frei

This audio edition teaches you how to rethink sales from the outside in.

By Ram Charan

This audio edition explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging.

By Melina Palmer

This audio edition makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. Read by the author.

By David Avrin

This audio edition gives listeners practical, powerful techniques for energizing the way they interact with the people who drive their business.

By Flavio Martins

This audio edition includes tools to give any business an inspired team, supersized income, and a virtual stadium full of engaged, high-paying customers.

By Elizabeth King, Lou Imbriano

This audio edition reveals the importance of designing your company around service and offers clear, practical strategies based on the idea that the design of services is markedly different from manufacturing.

By Patricia O'Connell, Thomas A. Stewart

This audio edition reveals that success and the future of business is experiential, and this is the time to learn how to create and cultivate meaningful customer experiences.

By Brian Solis