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Managing Your Call Center More Efficiently


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience.

Target Audience
Call Center Representatives, Supervisors and Managers

Expected Duration (hours)
0.1

Lesson Objectives

Managing Your Call Center More Efficiently

  • Objective Text
  • Course Number:
    _pc_bi_ctbi002