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CIVND2 1.0: Troubleshooting Cisco IP Phone, Cisco Jabber and Endpoint Issues


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Verifying, troubleshooting and resolving issues are important skills to have for the IP network and telephony collaboration engineer. This course describes how to verify and troubleshoot most common registration, call setup, and video quality issues for Cisco Unified IP phones and Cisco Jabber. In this course, you'll learn about log verification, registration and endpoint issues, common call-setup issues, and QoS (Quality of Service). This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-065: Implementing Cisco Video Network Devices.

Target Audience
This learning path is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CIVND CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Video Network Devices, Part 2 (CIVND2) 210-065 CIVND certification exam, which is a component exam for the CCNA Collaboration certification.

Prerequisites
None

Expected Duration (hours)
1.9

Lesson Objectives

CIVND2 1.0: Troubleshooting Cisco IP Phone, Cisco Jabber and Endpoint Issues

  • start the course
  • describe how to verify local Cisco collaboration endpoint logs
  • create a problem report for Cisco Jabber troubleshooting
  • recognize common registration issues with Cisco Unified IP phones
  • describe common causes of failed Cisco Unified IP phone registration
  • describe and perform LAN switch connectivity verification
  • troubleshoot IP parameters, IP connectivity, and name resolution
  • describe the default security of Cisco Unified IP phones and erase the trust files
  • describe and compare how the Cisco Jabber registration process differs from the Cisco Unified IP phone registration process
  • identify and isolate video call setup issues of Cisco collaboration endpoints
  • describe common Cisco Collaboration endpoint call setup issues
  • use the Cisco Unified CM Dialed Number Analyzer tool to troubleshoot dial plan and calling privilege issues
  • describe and identify possible causes of failed call setup along with the recommended troubleshooting actions
  • describe and identify possible causes of failed call setup along with the recommended troubleshooting actions
  • describe and identify possible causes of failed call setup along with the recommended troubleshooting actions
  • describe and identify possible causes of failed call setup along with the recommended troubleshooting actions
  • describe and identify possible causes of failed call setup along with the recommended troubleshooting actions
  • identify additional call-setup issues that relate to Cisco Jabber
  • describe how to identify and isolate network and end media system quality issues
  • recognize factors that influence the quality of video in a video-enabled network
  • describe the QoS requirements for voice and video traffic types
  • use Cisco collaboration endpoint to display video QoS for current call
  • describe how Cisco Jabber maps video levels to the performance of the host computer
  • use Windows 7 to view Windows Experience Index
  • describe and troubleshoot common IP phone, Cisco Jabber, and collaboration endpoint call setup issues
  • Course Number:
    cc_civn_a04_it_enus