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Troubleshooting a Citrix XenDesktop 7.6 Environment

Target Audience
Expected Duration
Lesson Objectives
Course Number

The ability to troubleshoot your Citrix XenDesktop and XenApp solution is a key skill to master. In this course we identify various issues and challenges that you may encounter while supporting your Citrix virtual desktop and application infrastructure. This course addresses troubleshooting and restoring communication and connectivity with the virtual desktops. It also covers how to view information that may help resolve or avoid configuration problems, as well as dealing with failures that have already occurred. This course is one of a series in the SkillSoft learning path that covers partial objectives for the 1Y0-200 certification exam Managing Citrix XenDesktop 7 Solutions.

Target Audience
Systems administrators, Citrix Administrators, technical support staff, or consultants who want to learn to manage and maintain XenDesktop solutions.


Expected Duration (hours)

Lesson Objectives

Troubleshooting a Citrix XenDesktop 7.6 Environment

  • start the course
  • troubleshoot common installation issues
  • review and resolve common XenDesktop issues
  • review ICA Keep-Alive settings
  • troubleshoot common user access issues
  • review and troubleshoot common issues with application performance and failure
  • review the settings for workspace control
  • review NIC bonds in XenServer and the Active/Active and Active/Passive bond type
  • review the common causes of personal vDisk failures
  • troubleshoot user profile issues
  • identify the ports used by Citrix XenDesktop
  • identify and troubleshoot common issues with Citrix Studio
  • troubleshoot desktop pass-through events with Storefront and Receiver
  • review the configuration for Netscaler load balancing for StoreFront servers
  • troubleshoot common issues with Citrix Receiver
  • identify and resolve the common known issues with NetScaler and ICA Proxy
  • troubleshoot common issues with Machine Creation Services
  • identify and troubleshoot storage performance bottlenecks with Machine Creation Services (MCS)
  • troubleshoot common licensing issues in the XenDesktop/XenApp environment
  • identify event log entries to look for when troubleshooting the Virtual Desktop Agent (VDA)
  • use the XDPing tool to troubleshoot the Virtual Desktop Agent (VDA) registration process
  • verify the virtual desktop has been added to the correct farm
  • verify the virtual desktop firewall configuration
  • verify virtual desktop Service Principal Names (SPNs) are properly configured
  • verify the Domain Name Services (DNS) are properly configured
  • verify system time is in sync
  • review and adjust Session Reliability policy settings
  • review and adjust the Auto Client Reconnect settings
  • troubleshoot and resolve common issues with virtual desktop and application connectivity or communication
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