Course Details

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Delivering Feedback


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Giving feedback doesn't have to be terrifying, but you do need to prepare. Get your motives, your purpose, and your plan in place before you open your mouth - and know what you'll do if it doesn't go well. In this course, you’ll learn how decide whether feedback is appropriate or not, where it's appropriate, and how to ensure it makes a positive contribution to the development of the individual, the team, and the organization as a whole. You’ll also get some tips on how to handle situations where someone reacts badly to your feedback.

Target Audience
Anyone who wants to develop or refine their skills for providing and receiving feedback and criticism

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Delivering Feedback

  • assess the preparation of a manager who is delivering feedback, based on the result
  • decide whether feedback is appropriate in a scenario
  • evaluate a feedback session
  • manage negative reactions to feedback
  • deliver feedback in an effective and positive manner
  • Course Number:
    comm_44_a02_bs_enus