Giving feedback doesn't have to be terrifying, but you do need to prepare. Get your motives, your purpose, and your plan in place before you open your mouth - and know what you'll do if it doesn't go well. In this course, you’ll learn how decide whether feedback is appropriate or not, where it's appropriate, and how to ensure it makes a positive contribution to the development of the individual, the team, and the organization as a whole. You’ll also get some tips on how to handle situations where someone reacts badly to your feedback.
Anyone who wants to develop or refine their skills for providing and receiving feedback and criticism
Expected Duration (hours)
assess the preparation of a manager who is delivering feedback, based on the result
decide whether feedback is appropriate in a scenario
evaluate a feedback session
manage negative reactions to feedback
deliver feedback in an effective and positive manner