Course Details

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Difficult People: Strategies to Keep Everyone Working Together


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
While it's best to get personally fit for dealing with difficult people – that is, managing your own emotions and using self-management techniques, there are interpersonal strategies and skills you need when you engage and work with a difficult person.By learning how to focus on goals, give feedback, and manage conflict, you can work with difficult people more effectively.

Target Audience
Individuals who want to develop or refresh their communications skills when working with difficult people

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Difficult People: Strategies to Keep Everyone Working Together

  • recognize interpersonal strategies that help you work with difficult people
  • choose ground rules that will help redirect the behavior styles of difficult people
  • direct difficult behavior toward desired goals
  • choose the appropriate time and conditions for giving effective feedback
  • identify appropriate strategies for delivering feedback
  • follow appropriate steps to manage conflict with a difficult person
  • use interpersonal skills and strategies when working with difficult people
  • Course Number:
    comm_46_a03_bs_enus