Course Details

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Operational Procedures


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
In this course, you will learn how to adhere to safety standards while repairing computer equipment, as you prepare for exam 220-902.

Target Audience
Anyone who wishes to enter the IT professional field and requires entry-level training to get started with a career in technical support

Prerequisites
None

Expected Duration (hours)
0.8

Lesson Objectives

Operational Procedures

  • start the course
  • use proper grounding equipment
  • list proper toxic waste disposal and handling
  • identify personal safety issues
  • use the MSDS
  • describe power redundancy
  • recognize proper ventilation techniques
  • recall incidence response procedures
  • identify licensing issues and personal information
  • apply proper communication skills
  • define troubleshooting theory
  • list logical troubleshooting steps
  • Course Number:
    cs_aope_a09_it_enus