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Identifying and Resolving Windows 7 Application Issues

Target Audience
Expected Duration
Lesson Objectives
Course Number

With the deployment of a new Operating System version comes the possibility of installation or operation issues of software and applications developed for previous OS versions. Software errors can be encountered during the installation, immediately after the installation, or after a period of use. Issues occurring during or soon after an installation are generally caused by some form of restriction, such as permission or policy constraints; an incompatible program configuration setting; or the inability of the installation program to access needed resources. Failures can often be resolved by changing a program configuration setting that is not supported. Software and programs that were compatible with Windows Vista, will most likely run properly on Windows 7, but it is highly recommended to analyze application compatibility moving from Windows XP to Windows 7. A number of tools are provided to test, resolve, or work around program compatibility issues. This course outlines the most common Windows 7 features that can restrict software installation, which is sometimes intentional in enterprise environments as with the use of UAC and AppLocker. The Application Compatibility Toolkit is provided to test whether programs will function in Windows 7. Also discussed are tools used to resolve compatibility issues including the Program Compatibility Assistant, Program Compatibility Troubleshooter, and program Compatibility tab settings. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise Desktop Support Technician. Passing this exam will earn the learner Microsoft Certified IT Professional: Windows 7, Enterprise Desktop Support Technician certification.

Target Audience
This course is aimed at individuals with experience working in Windows networked environments who are undertaking high level Windows desktop administration certification, and possibly Windows Server Enterprise Support certification. The customer base will also include companies using Microsoft Windows desktop and server systems that need their IT staff certified to a high level.

Expected Duration (hours)

Lesson Objectives

Identifying and Resolving Windows 7 Application Issues

  • recognize common software installation issues
  • run programs with administrator credentials
  • recognize how to troubleshoot software installation failures
  • identify the configuration issues that lead to software failures
  • troubleshoot an application failure using the problem steps recorder
  • run a program as an administrator
  • use the problem steps recorder to troubleshoot a software issue
  • identify application compatibility issues when deploying Windows 7
  • run a program in compatibility mode in Windows 7
  • run a program in Windows XP Mode
  • recognize the features of Windows XP Mode
  • run a problem program in compatibility mode
  • launch an application in XP mode
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