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Impact on Stakeholders and Benchmarking for Six Sigma


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
The success of Six Sigma deployment in an organization largely depends on the success of individual Six Sigma projects. Organizational stakeholders, including customers, suppliers, and employees, have a strong influence on the implementation of Six Sigma projects. In turn, these projects impact the organizational stakeholders by throwing many opportunities and challenges before them and requiring them to adapt to changes caused by improvements. Benchmarking is used in Six Sigma projects to set improvement goals against world-class and competitive reference points. Benchmarking may also be used at later stages in Six Sigma DMAIC while evaluating existing operations and incorporating best practices to maximize the success of improvement efforts. This course helps analyze key stakeholders and explore the impact Six Sigma projects can have on them. The course also discusses the concept of benchmarking, various benchmarking types, and how benchmarking is used in Six Sigma. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.

Target Audience
Candidates seeking Six Sigma Black Belt certification, quality professionals, engineers, production managers, frontline supervisors, and all individuals charged with responsibility for improving quality and processes at the organizational or departmental level, including process owners and champions

Prerequisites
Proficiency at the Green Belt level with Six Sigma DMAIC methodology and project stakeholders as scoped in the ASQ - Six Sigma Green Belt Body of Knowledge (BOK)

Expected Duration (hours)
1.5

Lesson Objectives

Impact on Stakeholders and Benchmarking for Six Sigma

  • recognize the steps in creating an action plan for analyzing Six Sigma stakeholders
  • recognize the impact of Six Sigma projects on different categories of stakeholders
  • distinguish realities about benchmarking from misconceptions
  • recognize the goals and use of key benchmarking approaches
  • characterize the source and scope of a benchmarking target
  • recognize how benchmarking can benefit a Six Sigma project
  • match the phases of the benchmarking process with the steps performed in them
  • identify recommendations for ethical conduct in benchmarking
  • Course Number:
    oper_37_a01_bs_enus