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ITILŪ

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ITILŪ Foundation

ITILŪ 2011 Foundation
Courses (9) ID / Description
Overview of the ITILŪ Service Lifecycle acs_01_a01_it_enus
ITILŪ Service Strategy Concepts acs_01_a02_it_enus
ITILŪ Service Strategy Processes acs_01_a03_it_enus
ITILŪ Service Design Concepts acs_01_a04_it_enus
ITILŪ Service Design Processes acs_01_a05_it_enus
ITILŪ Service Transition Concepts and Processes acs_01_a06_it_enus
ITILŪ Service Operation Concepts acs_01_a07_it_enus
ITILŪ Service Operation Processes acs_01_a08_it_enus
ITILŪ Continual Service Improvement acs_01_a09_it_enus
Mentoring Assets (1) ID / Description
Mentoring ITIL Foundation mntitv3f
Test Prep (1) ID / Description
TestPrep ITIL Foundation ib_itlv_a01_tp_enus
Books (10)ISBN
Operational Support and Analysis: A Guide for ITILŪ Exam Candidates; Second Edition 9781780171968
Service Offerings and Agreements: A Guide for ITILŪ Exam Candidates; Second Edition 9781780171920
ITIL Exam Prep: Questions; Answers & Explanations 9780989470315
ITILŪ Lifecycle Essentials: Your Essential Guide for the ITILŪ Foundation Exam and Beyond 9781849284172
ITILŪ Foundation Essentials: The Exam Facts You Need 9781849283991
ITILŪ Foundation Exam Study Guide 9781119942757
IT Service Management: A Guide for ITILŪ Foundation Exam Candidates; Second Edition 9781906124939
IT Service Management Foundation Practice Questions: For ITILŪ Foundation Exam Candidates; Second Edition 9781780171142
Operational Support and Analysis: A Guide for ITIL V3 Intermediate Exam Candidates 9781906124595
Service Offerings and Agreements: A Guide for ITIL V3 Intermediate Exam Candidates 9781906124601

ITILŪ Intermediate Level: Operational Support and Analysis

ITILŪ Intermediate Level: Operational Support and Analysis
Courses (14) ID / Description
ITILŪ 2011 Edition OSA: Introduction to Operational Support and Analysis ib_iosb_a01_it_enus
ITILŪ 2011 Edition OSA: Introduction to Event Management ib_iosb_a02_it_enus
ITILŪ 2011 Edition OSA: Introduction to Incident Management ib_iosb_a03_it_enus
ITILŪ 2011 Edition OSA: Incident Management Interactions ib_iosb_a04_it_enus
ITILŪ 2011 Edition OSA: Introduction to Request Fulfillment ib_iosb_a05_it_enus
ITILŪ 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges ib_iosb_a06_it_enus
ITILŪ 2011 Edition OSA: Introduction to Problem Management ib_iosb_a07_it_enus
ITILŪ 2011 Edition OSA: Problem Management Process Interfaces and Challenges ib_iosb_a08_it_enus
ITILŪ 2011 Edition OSA: Introduction to Access Management ib_iosb_a09_it_enus
ITILŪ 2011 Edition OSA: Introduction to the Service Desk ib_iosb_a10_it_enus
ITILŪ 2011 Edition OSA: Service Desk Metrics and Outsourcing ib_iosb_a11_it_enus
ITILŪ 2011 Edition OSA: Introduction to Functions ib_iosb_a12_it_enus
ITILŪ 2011 Edition OSA: Function Activities ib_iosb_a13_it_enus
ITILŪ 2011 Edition OSA: Technology and Implementation Considerations ib_iosb_a14_it_enus
Books (10)ISBN
Operational Support and Analysis: A Guide for ITILŪ Exam Candidates; Second Edition 9781780171968
Service Offerings and Agreements: A Guide for ITILŪ Exam Candidates; Second Edition 9781780171920
ITIL Exam Prep: Questions; Answers & Explanations 9780989470315
ITILŪ Lifecycle Essentials: Your Essential Guide for the ITILŪ Foundation Exam and Beyond 9781849284172
ITILŪ Foundation Essentials: The Exam Facts You Need 9781849283991
ITILŪ Foundation Exam Study Guide 9781119942757
IT Service Management: A Guide for ITILŪ Foundation Exam Candidates; Second Edition 9781906124939
IT Service Management Foundation Practice Questions: For ITILŪ Foundation Exam Candidates; Second Edition 9781780171142
Operational Support and Analysis: A Guide for ITIL V3 Intermediate Exam Candidates 9781906124595
Service Offerings and Agreements: A Guide for ITIL V3 Intermediate Exam Candidates 9781906124601

ITILŪ is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.