Course Details

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Keeping Business Calls Professional


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
In business, one of the oldest communication tools is still among the most important – the telephone. It's crucial to create a positive impression, even when using the phone. In this course, you'll learn about some basic rules of etiquette to help you keep your business calls professional. You'll explore general best practices, and how to make and receive calls professionally. You'll also learn best practices for using a cell phone, and how to record and leave effective voicemail messages.

Target Audience
All levels of employees and any individual wishing to refine their telephone skills.

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Keeping Business Calls Professional

  • recognize why the telephone is such an important business tool
  • recognize general best practices for using the telephone
  • recognize best practices for making and receiving calls
  • identify examples of best practices for using a cell phone
  • recognize examples of appropriate recorded voicemail greetings
  • recognize appropriate examples of leaving voicemail messages
  • Course Number:
    acm_03_a01_bs_enus