Course details

Facing the Management Challenges of Difficult Behavior and Diverse Teams

Facing the Management Challenges of Difficult Behavior and Diverse Teams


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description
As a manager, it can be daunting to find yourself in charge of a diverse group, comprised of different age ranges, backgrounds, and experiences. It's inevitable that you'll encounter difficulties. Effectively handling conflict, whether it's team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills. This course covers useful techniques and processes for conflict resolution. You'll learn methods for resolving conflict when dealing with an employee's difficult behavior. You'll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.

Target Audience
All individuals in a management role at any level, including supervisors, team leaders, professionals, departmental heads, directors, top management, and executives.

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Facing the Management Challenges of Difficult Behavior and Diverse Teams

  • identify common effects of not dealing with employee behavior problems
  • sequence the steps in confronting difficult behavior
  • select techniques to build diversity awareness as a manager
  • recall methods of understanding diversity issues as a manager
  • identify how to reinforce group norms as a manager
  • recognize techniques for managing a diverse team
  • recognize techniques for dealing with the challenges of difficult behavior and diverse teams
  • Course Number:
    amg_02_a03_bs_enus

    Expertise Level
    Everyone