Course details

Acting with Diplomacy and Tact

Acting with Diplomacy and Tact


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.6

Lesson Objectives

Acting with Diplomacy and Tact

  • identify examples of the skills of diplomacy and tact
  • identify examples of the methods for developing situational awareness
  • apply the communication skills for avoiding a meltdown in a scenario
  • identify examples of appropriate apologies
  • identify the best strategies for engaging with others instead of focusing on yourself
  • identify and overcome potential personally held biases
  • recognize how to demonstrate and engage others with diplomacy and tact
  • reflect on what you've learned
  • Course Number:
    acm_16_a01_bs_enus